TELUS called us and said they have detected Flashback virus from our MacBook Pro with retina display i just want to ask if this is possible and how can I fix the problem thanks

TELUS is our Internet provider at home and they called to inform us that they have detected a Flasback virus from our apple MacBook Pro with Retina display is this possible and can you please help us on how we can fix this problem..I just bought my MacBook last August of this year thanks.

Dabi Ngetet wrote:
TELUS is our Internet provider at home and they called to inform us that they have detected a Flasback virus from our apple MacBook Pro with Retina display is this possible and can you please help us on how we can fix this problem..
If your OS is fully up-to-date, that is close to impossible. The Flashback site has not been known to be active since long before August.
Did you migrate any users from an older system, perhaps? It might have been transferred if that is the case.
ISP's are famous for mis-diagnosing these things with regard to Macs, so you might want to challenge them to provide you with their logs and specifics about what they are seeing.
Is it possible that another device is on your network that could be causing this, either something you own or a neighbor using your network?

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Anubha Goel <[email protected]<mailto:[email protected]>> kirjoitti 24.3.2015 kello 4.10:
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