Terminated Customer Equipement Card no need to shown in Service Call

Hai Experts,
While Choosing Service Call,Terminated Customer Equipment won't shown in service Call
Regards
Mohamed Yousuf Ali M I

Hi,
Please post screen shot choosing service call window.
Thanks & Regards,
Nagarajan

Similar Messages

Serial Number / Customer equipment card capabilities

Material Structure for Sales BOM - Item A
Item A = sales Item only, Non inventory, not purchases. The item comprises of
1 x Item B (serialised item on every transaction, and automatic customer equipment card creation).
1 x Item C (serialised item on every transaction, and automatic customer equipment card creation).
Item A for example is a box (which is not serialised), but Item B and C are components of A. And it needs to be tracked that B and C belong to a specific/ unique A. That is, if we drill into the customer equipment card, how can we see that item B and C are related to the parent item A (without drilling into the document from the equipment card).
When an delivery/AR invoice is created, customer equipment cards are automatically generated for Item B and C. How can this be linked to A?

Great idea.
How can we also, create a unique reference for each time A is sold? So that if a part B is returned and a new part B replaced, the part can be linked to unique A?
The reason for the requirement is that a client may purchase 2 A's (not serilaised A), and we want to track which B's and which C's relate to which A's. And if a B is replaced and another B, we want to track which A it related to.
Thanks

Add field Previous owner in Customer Equipment Card and Service Contract

Functionality for Customer Equipment Card and Service Contract
-- Version: (Please provide the current version)
2007-PL44
-- Description of requirements: (Please provide a detailed description)
Add a field in the Customer Equipment Card and Service Contract called: Previous owner (with orange arrow to see BP card). The BP code of the previous owner should be transferred to this field.
-- Valid as of: (Date that this legal requirement is applicable)
2009-05-01
-- Business needs: (Please describe the impact on your business, if the functionality is not realized)
When 50 instruments go to another BP we have to alter 200 records (close 50 CEC and 50 Contracts of the current BP - add 50 CEC and 50 Contracts to the new BP). This takes some hours to do the change.
-- Examples: (Please describe a typical example, how the functionality should work.)
If you want to know the previous owner of an instrument then this information should be visible in the CEC and Serive Contract screen in the field Previous Owner (add orange arrow to it as well). You should not have to close the CEC and Contract, but be able to overwrite it with the new BP code (like it was in version 2005).
-- Current Workaround: (Please describe the workarounds you are using at the moment)
First close all the CEC and Contracts of the current BP and add new CEC and Contracts to the new BP
-- Proposed solution: (Please suggest how the new functionality should work)
Enter the new BP in the Customer Equipment Card and Actualize. A screen should pop up with a warning: This equipment card will be transferred to business partner C1000. Business partner C1001 will be the previous owner. Ok?
The same for the Service contract.

Hi,
It seems that you have posted your Requirement request as it is...
I have the same kind of requirement, If you have done already please let me know you method.
Thanks in advance,
Babu.K
Edited by: BabuCS on Jul 28, 2009 12:03 PM

How to duplicate Customer Equipment Card???

Hi All,
I need to create multiple Customer Equipment Cards having the same address data. So I would like to create one and then duplicate It, changing oly the serial number e and product code.
Is It possible?
Thanks a lot in advance.
MAuro

Hi
Have u installed DTW(Data trasnfer bench) r not? if u have installed it will be Allprograms - Sap b1-datamigration-templates-ocustomerequipment cards.
It is having both examples and Blank Templates . Once u have filled the template u have to save in .txt or csv format then u can upload directly to SAP through DTW.
Giri

Error creating new Customer Equipment Cards

Dear experts,
I am getting the following error when creating a new Customer Equipment Card:
This entry already exists in the following tables 'Customer Equipment Card' (OINS) (ODBC -2035) [Message 131-183]
I cannot find out what is causing this!
SAP B1 version is 8.81 PL07;
Any help please?
Victor

Dear Victor,
It could be by bug. In general, the NextNumber in NNM1 for this object is already used. You need to find SAP or partner support to solve the issue.
Thanks,
Gordon

.DMP crash when opening a the UDF bar on a customer equipment card CEC

Anybody every heard of a client crash when opening the UDF bar for a customer equipment card?
Specifically when using the golden arrows from a service call then opening the CEC UDF bar, it immediately causes a .DMP crash.
Furthermore, it is only for one user, not for the manager user.
Corrupted UDF? Corrupted client? (I am reinstalling the client right now)
TIA,
M

Hi,
Check this note:[1284009|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/smb_searchnotes/display.htm?note_langu=E&note_numm=0001284009|B1 shuts down when trying to update/remove UDF] whether it relates to your issue.
If in any case dmp file is created you must contact sap support,according to note:[1009615|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/smb_searchnotes/display.htm?note_langu=E&note_numm=0001009615|SAP Business One application shuts down unexpectedly]
Hope this is helpful!

Service Call - List of Customer Equipment Card

Hi All,
in service call, after entering the customer, when I choose from list in serial number, the "List of Customer Equipment Card" repeats the item description in item code!!!!
Any ideas?
Simona

Hi Heather,
Which PL are you on? I've just connected in to a clients SAP 2007A SP01 PL11 and when I bring up the window 'List of Customer Equipment Card' it works fine with me.
If the Display Descr. column is ticked (you normally get to see Disp...) next to the Item Number in form settings it shows:
Item Name - Item Name
If the Display Descr. column is not ticked it shows:
Item Number - Item Name
Just checked 8.8. The list also shows Item Number - Item Name ok for me in 8.8 SP00 PL12. Sounds like it may be a problem with different patches.
Regards,
Adrian

Item Group is blank on List of Customer Equipment Card

Hi All,
I was at Customer Equipment Card function and go to Find mode and enter * at the Item no, it will have a List of Customer Equipment Card screen pop up. If we select Item Group from form setting and the result is display blank spaces without any data. Anyone got idea to resolve this problem? Thanks.
Regards,
MH

No answered but it is pending too long.

Invalid Code (Customer Equipment Card - State)

Hi ,
I am facing problem when i am creating a delivery for a particular customer "Invalid Code[Customer Equipment Card - State] Message 173-36".But when i create delivery for some other customer which state is same it will not give error.
Regards

Dear Sandeep,
This issue mihgt be a DB corruption issue. I would recommend you to please login a message with SAP regarding this issue.
There could be another reason for this that the SBO_SP_Transactionnotifcation could have been modified. If so, please reset the sbo_sp_transactionnotification to the original code. For more information on sbo_sp_transactionnotification, please have a look at the following link :
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e991e2b9-0901-0010-0395-ef5268b00aaf]
Hope it helps.
Regards
Arshdeep

Update Customer Equipment card in batch

Hi Experts,
Out client has around 500 equipment cards with different status. They want to change/update the status. Doing it manualy will take lot of time and also possibility of error.
Is there a way to do it in batch giving a range selection for change/update in the status ?
Thanks

Hello,
You can find the templates if you have installed DTW in C drive:-
C:\Program Files\SAP\Data Transfer Workbench\Templates\Templates\Service\Customer Equipment Card
Before start the import process take a backup and after import make a 3-4 SAP entries for your end verification then do it in live database
Thanks
Manvendra Singh Niranjan

Update Customer Equipment Card Status

Hi Experts,
Out client has around 500 equipment cards with different status. They want to change/update the status. Doing it manualy will take lot of time and also possibility of error.
Is there a way to do it in batch giving a range selection for change/update in the status ?
Thanks

Actually the customer equipment card does not get updated because the following error:
error code: -10
error message: Customer Equipment Card has valid Contracts.
I guessed the error might means to say "has some invalid Contracts.". But I checked the service contracts and found nothing wrong. customer code, dates, and items are all valid
Anyone can tell me what exactly this error message mean?
Thanks
Fred

Automatic updating for customer equipment card

Hi!
I am using SAP 8.8 PL12. How can I set the Customer Equipment Card to update automatically once there is changes on the DR or AR?

For Example: I have created a DR and cancelled it, I want my CEC to be updated based on this. Or if I change I cancelled the Invoice connected to it then created a new one, I want it to reflect on the CEC.
Is there a way to do that?
Thanks!

781084 - Cannot add document which needs approval to a Service Call

Hi Experts,
Is there any update on this error per SAP Note 781084?
Symptom:
When linking a sales document, which needs to be approved via an
approval procedure, to a Service Call under the Expenses tab page, the
document will not be displayed in the Service Call window after its
approval.
Cause
Definition problem.
Solution
A DRQ number 3383528 was opened.
IM 2653636.
I am now using 8.82 version and the issue still exist. Any help would be greatly appreciated.
Thanks,
Don

You can add the document to the service call once it has been approved. For instance:
1) Create service call
2) go to Expense tab, create a new Sales Order
3) Sales Order goes to Approver (at this point, the sales order doesn't appear on the expense tab)
4) When the Sales Order has been approved and added to the system, go back to the Service Call > Expense Tab > > Expense Details > New Document > Order
5) At this point, the Sales Order window opens in Add Mode. Press Ctrl-F, and go to the Approved Sales Order. Click OK.
6) the Sales Order should appear on the expenses tab in the Service Call.
Hope this helps.
Reza

Equipment card has valid contracts [Message 3676-12]

Hi, Expert,
We have recently upgrade to SAP Business One 2007 A (8.00.178) SP: 00 PL: 42, we found out there is a spelling mistake in Customer Name in Customer Equipment Card, we try to amend the mistake but somehow the system does not allow us to save and display the error message "Equipment card has valid contracts [Message 3676-12]".
Please help.
Regards,
Ng

Hi there
It will not be possible to change the Name or the Item Description to a Customer Equipment Card that is linked to an existing Service Contract or to Service Calls.
it is how the system behaves currently, and a patch level issue
for workaround you can check it out if that is attached to a service call or contract
Thanks
Rizz

System processes needed for web service call

Hi experts,
one theoretical question: how about the system processes needed for a web service call? If have created a test service that does nothing except to wait for 10 seconds. When I call it from outside, no extra process is busy (as seen in trx SM50). Is it possible that one web service call (from outside -> SAP machine) does not need a DIA or BTC process on SAP machine?
Thanks in advance for your help!
Kind regards, Matthias

Hi,
Of course a web service needs a dialog workprocess to run.
But if you used the "wait" abap instruction, it may be that this instruction frees the work process ?
Regards,
Olivier

Terminated Customer Equipement Card no need to shown in Service Call

Similar Messages

Maybe you are looking for