Terrible repair outcome at Menlyn IStore, Pretoria, Gauteng, South Africa

Good Day,
My fiancée and I are extremely disappointed and are trusting in you to please assist us in resolving this rather unfortunate situation. We sent in a set of earphones for repair at the Menlyn Shopping Mall IStore branch in South Africa, Gauteng, Pretoria, the repair has taken almost 12 months to resolve and finally with a terrible outcome...
1.The Menlyn IStore discarded/scrapped my property without my consent.
2.The Menlyn iStore's communication was extremely poor re the questions I required answering.
3.The Menlyn IStore are trying to resolve their mistakes by offering my a R300 voucher!?
My set of earphones cost me R799 so it's only fair I get reimbursed the same.
Your assistance will be much appreciated.
Kind Regards
Mark McDonald &
Shannon Welsford

No one from Apple is here to monitor this post you've made.
Take it up with the store that performed the service, or contact Apple directly.

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I tried follwoing your advice.
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Toocan
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From: Gauteng, South Africa
Registered: Jul 23, 2008
Re: iTunes forgets my CD files...how do I rebuild tune database?
Posted: Aug 17, 2008 10:27 PM in response to: DaleB Reply Email
Sorry DaleB, I have redone my library so many times, I forgot about this prompt. Just click 'yes'/'remove' to that question.
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DaleB
Posts: 145
Registered: Jan 18, 2006
Re: iTunes forgets my CD files...how do I rebuild tune database?
Posted: Aug 18, 2008 4:02 AM in response to: Toocan Reply Email
Hi:
You tell me to click "Yes" / "Remove" when prompted by iTunes with
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DaleB
Posts: 145
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Re: iTunes forgets my CD files...how do I rebuild tune database?
Posted: Aug 18, 2008 4:13 AM in response to: Toocan Reply Email
Hi:
A related issue.
I made a copy (backup ?) of the Music folder in Windows Vista Home Premium 32-bit OS, to my Desktop. If something corrupts the Music in iTunes, will this be a "good enough" backup to be able to restore the music by moving it back into the Music folder, or will soemthing be missing ?
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Hi:
I did not move them arounsd outsice of iTunes.
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Hi:
I tried follwoing your advice.
I can do the Ctrl-A to select all songs in the iTunes libary.
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but when I do, I do not get the 3 options that you mentioned
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HP dv6500z laptop Windows Vista
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Toocan
Posts: 54
From: Gauteng, South Africa
Registered: Jul 23, 2008
Re: iTunes forgets my CD files...how do I rebuild tune database?
Posted: Aug 17, 2008 10:27 PM in response to: DaleB Reply Email
Sorry DaleB, I have redone my library so many times, I forgot about this prompt. Just click 'yes'/'remove' to that question.
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Posts: 145
Registered: Jan 18, 2006
Re: iTunes forgets my CD files...how do I rebuild tune database?
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Hi:
You tell me to click "Yes" / "Remove" when prompted by iTunes with
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DaleB
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Registered: Jan 18, 2006
Re: iTunes forgets my CD files...how do I rebuild tune database?
Posted: Aug 18, 2008 4:13 AM in response to: Toocan Reply Email
Hi:
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There are no widespread hardware failures endemic to that model. Lacking any indication to the contrary, the repair facility itself begins to look suspicious. Of course I'm biased since all I have is the information you provided.
... the boot failed while running diagnostics
Obviously it means nothing in the end, but it is commonly accepted that when a repair facility accepts an item for repair, the item remains in their care from that moment until you accept it from them, after which it is returned to your care. The fact it failed while in their care does not appear to be in dispute. You have no way of determining how that occurred, nor should it be your responsibility to determine it. They could have dunked it in water for all you know. How is that your responsibility?
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Terrible repair outcome at Menlyn IStore, Pretoria, Gauteng, South Africa

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