South Africa repairs and Service non Existenent

I got an iphone as a gift from my mother. i stay in south africa and my parents in China. The phone has been giving problems as it turns off all the time even with full battery. The only time it does not turn off is when it is plugged in to charge. I went to the istore in south africa (menlyn, pretoria) and they without even looking at the phone said they wont help me as the phone was not purchased in south africa. According to me apple is such a global brand that it should not matter where the phone was bought. Wo can i now contact regarding the phone?

dnhorner wrote:
now next question can aaple not repair it outside of the warrenty i.e i am willing to pay for repairs so there technitions can do it.
No. Apple does not repair iPhones, they replace them, and service centers cannot stock iPhones in all models for all the many different carriers in the different counties. That's why service is restricted to the country in which the iPhone is originally sold. If you can't send the iPhone back to China, you'll have to go the third-party route. Note that having your iPhone serviced by any authorized shop will void any further support from Apple, even if you were to send the iPhone back to China. Just FYI so you're aware.
Regards.

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