Terrible Scheduling of Repairs

I just went through two and a half weeks of scheduling Hell with Verizon support when I lost my DSL internet feed on September 28th. Trying to get appointments scheduled and reasonable times for repair is a nightmare and trying to get accurate followup information as to what the actual problem was from Verizon "overseas" support agents was futile. Sometimes I was told someone would should up "by 6pm". Or when I got a specific time, 1-5pm, the repair person showed up at 10am. I told them time after time they had to call our property manager to get access to the junction box in the interior courtyard of our buidling. 3 different repairmen showed up and none of them had that information. I had to call the manager myself or crawl through a window into the courtyard and open the door. Today, October 16th, a repairment finally restored service, after I had received a call telling me the problem might not be resolved until the 27th. I was never able to talk to a Verizon support person in New York City where I live and get accurate feedback or information. Overseas agents could only tell me what was on their computer screen and supervisors where no better.
It's been a nightmare.

Hi,
*After scheduling of communication channel for specific time and date.how many times we can manually post the data into the receiver system.
"There is no restriction like that, if are scheuled for 1 hr, then any file placed between that interval will be picked."
*my question is i have scheduled the communication channel on every month on 15 th at 3.00 am , for onr hour .but there is problem in loading the data,so i have to load manually,ihave to load 2 files,one after other.so it is possible to load the data two times manually
i got a problem when i am loading the data the 1 st file is ficked and posted in receiver system,but when i place the 2 nd file it is not picking*
" Assuming i understood ur issue, ie other thn schduling, u changed the channel to manual mode and started the channel and 1 file is picked and other is not picked.
stop the channel and start it again and check, donot check automatic control.
if the file is not picking check whether any issue with file like file name is not same as in channel, content not in agreed format etc.
finally if the file is picked, then u should change the control to "automatic control"
Regards
Pradeep P N

Similar Messages

Should I schedule a repair because my iPad's speakers sound a little scratchy at high volume levels when it's a high note or something like that, is this regular?

Should I schedule repair or is it normal?

You have my sympathy for your dilemma as far as aesthetics go. My previous iMac was the 17" core 2 duo and, like you, I think it had a nicer, more artistic look about it and it fit in well with the decor of my office. Even though they are basically the same in overall design, the newer aluminum models do seem to have a somewhat jarring industrial appearance. Nevertheless, I wouldn't spend that amount of money to repair an old machine just because I thought it looked better than the new models. I'm happy that I replaced my old white iMac but then I wanted the larger, brighter screen as well as the faster processor and better graphics card and all that other guy stuff . And now with the even newer and better iMacs out there it makes much more sense to go for one of those rather than to repair and keep your old one. More ram can be added very cheaply now and you can add a lot more to the new models than you have on the old machine. I'm not sure whether or not your old speakers would work with one of the new machines but a new set isn't really all that expensive and they might even be better. And actually, even though I noted earlier that the aluminum models have that industrial look (to me at least), those glass screens are great for graphic work. Much better than the old ones.
Good luck
Rick

Why does my Macbook Pro have to sit in a retail shop for 5 days 'waiting in line' before it can be repaired? Why can I not schedule a repair?

I've recently experienced an issue with the Apple Retail store. I have been told by 2 different retail stores that my machine must wait at the store for 5 days before being repaired. Although the parts are in stock - that is how long the line is. Ofcourse I asked - why can't I schedule to bring my machine in a couple of days before the repair is to be done? The response was basically that is not how Apple does it. So if the turn around time for a repair is 2day - but the queue is backed up 5 days, my machine must sit there doing nothing for 5 days. Unbelievable.

You are addressing an audience that is not affiliated with Apple. We can't help you.

Still waiting for today's scheduled repair.

Am I stupid, or what? I called Verizon to schedule a repair.......Static on the line, then NO dial tone, then the dial tone returned but the STATIC continued, then NO dial tone. Yes, my internet works....I was offered service times when I was working - so I said "NO", then a Saturday AM between 8 AM and 12 noon .......By 12:30 PM, I called Verizon to learn that they could show up as late as 7 PM, so I rescheduled for the following Saturday. I have been waiting in my apartment, checking to make sure that my buzzer works, checking my computer for alerts (maybe they didn't think of e-mailing?), and checking the web site for a service update...The ticket is still open. I have been waiting since 8 AM today, and it will be 11 PM in 5 minutes......What is wrong with this picture.

Pittsfiielder -- I've sent you a private message to get more information about your service issues. Please respond back when you're able. Thanks!
Karl
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

How do I send a laptop in to HP for repairs?

I have an HP Pavilion laptop with a cracked screen. This is the second time the screen has cracked. The first time we had an HP tech come to the house to repair it. He seemed somewhat inexperienced and nervous and had difficulty getting the display opened up to pop in a new LCD. Apparently he must have damaged something internal in the process, which went undetected until the second time the screen cracked and had to go in for repairs. So this time I brought it to Staples, where the tech services guy was very helpful and was able to get the screen popped in no trouble, but now the laptop won't turn on. He said it's an internal hardware issue and not a hard drive or battery one, because when the laptop is plugged in, the power-source light is on signaling that the computer is plugged in (and he tested the hard drive for problems; the OS and data are intact and the drive works fine).
What the Staples guy also found was that the plastic display casing had been held together with electrical tape (probably from the first guy who repaired it a few years ago) and that in the process of the first guy prying open the screen, some internal component (he didn't say what) had gotten bent; most likely this was the culprit preventing the laptop from turning on. I left the laptop at Staples for a few weeks while they ordered a new "part" in hopes of getting it up and running again. They just called this morning to say they'd installed the new "part" but that it still wasn't turning on. I'll be going to Staples later this afternoon to pick it up. I am not ready to let it go to the dustbin and want to try sending it to HP in hopes that they can fix it in a factory environment. I don't know if it's still under warranty (got it as a Christmas gift in 2010), but am able and willing to pay extra even if it's not.
I searched online to find out how to mail in a computer for factory repairs and got this page:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00064570
...titled "Preparing Notebook for Mail-In Service at an HP Certified Service Center." On that page is a paragraph with information on how to contact HP for a service request:
How to schedule a service repair
For service in Canada and the United States, contact HP to schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center. If a repair is needed, they will schedule a pick-up of the notebook PC. The repair generally takes 5-10 business days including shipping.
I'm on the service page now but I don't know firsthand the make and model of the computer. I just know it's an HP Pavilion Ultrabook (obviously I can't run the auto-detect tool because I'm not on that computer). Although I don't know if Ultrabook is the proper term for it; when I got it, I thought it said Ultrabook but maybe is just a "slimline notebook" if there is such a thing. (It has a 14" screen and no internal disc drive or numeric keypad. I figured small-form laptops without disc drives and numeric keypads were called ultrabooks but maybe I'm mistaken.) The search form gives only one result for "Ultrabook" for the U.S., and I know that's not my model. I know it's not a netbook either. Is it just a regular laptop without the extra amenities, then?
TL;DR, I know, but what I'm hoping is that someone can provide me with a phone number or that I can call to get general support and request a mail-in repair service (and maybe inform me of a way to image a hard drive that needs to stay in the machine that can't turn on to run a backup program). If it turns out that the laptop is DOA, I'll just see if I can get an identical model through Amazon (or even if I have to go through eBay -- HP in their "infinite wisdom" doesn't offer affordable Windows 7 models anymore, which sücks just as much as Microsoft's useless replacement does). Right now I just need to get this baby STAT into the ICU.
EDIT: The left hinge on the laptop has also come loose, as another user described in this forum post:
http://h30434.www3.hp.com/t5/Hardware-Upgrades-Replacements/Hinges-problem/td-p/3945328
Presumably this has something to do with it too, as that user also said the screen hinges were wonky and the computer wouldn't turn on. (Possibly that "part" the Staples guy mentioned also has something to do with the hinge, or they're two separate problems just part of a coincidence.)
This question was solved.
View Solution.

Hi
Please find the links given below to call HP technical support.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Let us know how it goes!
"I work for HP."
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Regards
Manjunath

Can I clear my repair and any past cases history in my Apple Support Profile?

Pretty much as the head line says, you know that when you schedule a repair or open a selfsolve case it all gets to stay in there as a history in your apple support profile, and I'm wondering what If I would like to clean it? I want to give my profile a clean look specially when I sold some of the items that had repairs and was registered but no more
You assistance would be much appreciate it
And if no, I wonder why don't you make such a thing! My case for example, I sold the laptop, why should I be reminded of the bad experience I had with its repairs??

There's no way to do that I'm aware of. You can suggest it Apple via their feedback page:
https://ssl.apple.com/support/feedback/
Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are we your fellow users.
Regards.

Trying to call in for repair service

I am frustrated at the amount of time one has to be on hold to call in a repair order, and the fact that registering as a senior with no other form of communication (cell phone, internet) doesn't show up when scheduling repair service online. My 88-year-old father's landline phone was out of order. Last year I had filled out a form to expedite any repairs for him, as he lives alone and has no cell phone to use in case of an emergency. I had no cell coverage at his house, so I came home and called from my house. After fifteen minutes on hold, the call was dropped. I then scheduled a repair online, but there would have been a three-day wait. So much for his elderly status! I was then on the phone for another fifteen minutes before I was able to ask for a quicker response time.
Your system is designed for internet contact to report repairs. What ever happened to being able to pick up the phone and dial (I know, an outmoded method) 611?

Don't worry you're not alone. Verizon's service in general = [a common explitive used to describe feces]. I just spent several hours being bounced around from useless employee to useless employee.No one can help. Apprently theonly people actually capable of assisiting you are availible only M-F 0900-1800 becuase after all, nothing ever goes wrong with a service based product on the weekends. Oh, I will be calling back Monday but only to cancel my service. Verizon = epic fail. Raise your rates, lower your standards. You will lose. I'll keep my frieindly service folks at SPRINT, thank you very much .As for as your overinflated underperforming internet? I'll stick with my local companies from here on out. Atleast they give a [for the Verzon censors] hoot [,okay?] about customer service.

Inability to get repair service

Our phone has been out since August 18th. We have had a number of scheduled repair appointments which have not been honored, although apparently someone from Verizon came by our house on the 24th of August and decided the problem was with underground lines. I am trying to figure out how mine is the only phone in the neighborhood so afflicted, according to the phone support person no one else has had trouble with their service, just me.
This does not pass the smell test; of all those lines bundled in an underground cable mine is the only one not working? In addition, all of the lines in our neighborhood are above ground, on poles; where are the underground lines to which they refer? I am told we are awaiting a digging crew in order to fix the problem, but no one can tell me when we are to be put on the schedule for repair.
Has anyone else had a similar problem?

We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.

Internet service

My service lately is terrible. I take at least 10 minutes to find the right verizon code to get into my email and then its slow as syrup in January and I am supposed to have a step above the slow service. I am just before cancelling everything and going to a differnet server. My current service is horrible

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

Static on my line - issue with cable in my neighbor's yard

After a bad rainstorm in January I started to get extremely bad static on my line and it was unusable. I contacted Verizon to schedule a repair. A week and a half later the technician came out, did some work and appeared to fix the problem. A day later it rained and the problem returned. Another repair request. Another week and a half. This time, the repair person called me and said that there was some issue with water getting into the line. He thought the problem was in my neighbor's yard, but he was having an issue getting into the yard. I'm not sure why as she is home all day during the weekdays. He also mentioned that he made some sort of repair with a circuit in the office. Again, the problem "seemed" to be fixed but soon returned.
What else can I do to get this resolved?

Rain and older copper telephone service have always been an issue with one another, so it might be an especially hard problem to fix once and for all. If you want to do "your due diligence" then double check with your neighbor as to when a good day and time would be where the technician could go in their yard. Get their number for contact, and when you file another report make sure to give them both your numbers, and let them know the neighbor is giving access and right of way to Verizon to do the repair. If it's FIOS then it would be unusual that the problem is outside (not impossible) but real unusual. SO if FiOS is in your neck of the woods, you may want to just upgrade, it will likely fix your problem if it's really outside in the yards and the streets.
Also - when the static comes back, MAKE SURE it's coming from the street. It most likely is, but go ahead and make sure. Take your phone to where your outside Verizon box is located, open it up and plug it in (standard telephone test jacks are inside the Verizon box, they sometimes call it a NID)
If you get static even when plugged in at that box, then yes it's an outside problem that they need to fix.
If it's clear when you plug in at that box, then they don't need outside access, the trouble is inside your house.
Hope it helps.

Sorry does not make up for this purchase!

Since corporate wouldn't give me an email to send this to, I'm posting this here.
Original-Recipient:{removed per forum guidelines}
Final-Recipient: {removed per forum guidelines}
Action: delayed
Status: 4.4.7
Will-Retry-Until: Sat, 10 Jan 2015 21:20:31 -0600
X-Display-Name: .info
---------- Forwarded message ----------
From:
To: <[email protected]>
Cc:
Date: Thu, 8 Jan 2015 22:20:28 -0500
Subject: Fwd: Elite and Irate Customer
---------- Forwarded message ----------
From:
Date: Mon, Jan 5, 2015 at 2:02 PM
Subject: Elite and Irate Customer
To: [email protected]
Hello,
I'm a customer that wanted to bring to your attention the lack of customer service I've received from the Best Buy store at your Tri-County location, here in Ohio. On the 14th of November, I walked in the store to buy an open box electric stove that was advertised on your website. Your website clearly stated that one was in stock at the Tri-County location. I called the store and spoke to a representative prior to my arrival at the store to confirm that this information was accurate and the rep simply told me yes it was, if it says it one the website then to go off of that.
So I went to the store to purchase the stove and was unable to find it. I had several associates help me look for it and nobody could find it and the managers determined that it wasn't in stock. Since it was a Best Buy mistake, the manager offered to give me the new version of the stove for the same price, which saved me a little money. As I'm patiently waiting for the final word from one of the managers, I start looking around for other things I may possibly want to buy and I come across an open box french door refrigerator, so I decide to purchase that as well. Nothing was wrong with it, except for a couple scratches. Keep in mind that this is nearly a couple weeks before thanksgiving, where I had nearly 30 attendants. I just bought a dishwasher and microwave from lowes and wanted to have my complete appliance set on display just in time for Thanksgiving.
When the items arrived at my home, a couple days before Thanksgiving, I was relieved that I received them on time. For the most part, the delivery crew was acceptable, except for the fact that they broke a light switch on the wall as they were trying to move the refrigerator in it's place. They told me about it and I told them that that was okay and that I was just happy that I received my appliances. As anyone else would do, I waited for the fridge to get cold before I put the food back in and when it came time to do so, I noticed that the middle flap between both french doors was broke. It's a bit deceiving because if you just look at it you can't really tell, but after opening and closing it a couple times, you could easily tell that it was broken. So I called Best Buy that same day and told them of the problem. I asked them if they had that part at the store, so I could just come in and get the replacement. Note, that on the appliance defect report this was not listed, so I'm assuming it was damaged during delivery or was overlooked. I mentioned this to the manager. He said, that the item had to be special ordered, so as disappointed as I was that my fridge would not be fully operational for thanksgiving, I said it was okay and he told me that he would call me once it came in. To give you a better idea of what my family is experiencing, we don't use the left door on the fridge.
2 weeks go by and I still haven't received a call, so I decide to call and check in for an update. An associate tells me that the item just came in yesterday and that he would call me back in a few minutes to schedule a repair. I don't receive a call that day, so I call best buy back a few days later. Again, I speak to the same associate and he tells me that the item never came in and that the manager was just going to give me a new fridge instead. So I call your corporate office and speak with an associate and he says that he will get to the bottom of it and help me set up the delivery.
Well on the day of the delivery, which was a Saturday, I was told that it would be dropped off sometime between 3 and 5 in the evening, or something in that timeframe. What do I do? I empty out my fridge and clear a path for the delivery personnel. It being a Saturday, I had plans and I haven't received a call from anybody. So around half past 5, I start putting the items back in the fridge, as well as move the furniture back in place. Keep in mind, this is no easy task. I have a 4 bedroom home and a family of 5, so yes, I have a lot of furniture and a fully stocked fridge. This probably took at least 2 hours to get everything cleared and to put it back in place when I found out they were not showing up.
I then get a call at 15 till 6 from the delivery crew telling me that they were on there way. Surprised and irate that they are now calling me, I have to refuse the delivery because we we didn't have time to wait around since we already had plans for the night. I get another call from a Best Buy associate trying to reschedule and I told them that I've had enough of their dealings and that I would let corporate handle it and through corporate I would see that a proper delivery would then be scheduled.
Well this morning I saw on my phone that I have several missed calls, as early as 6 in the morning from Best Buy delivery stating that I am suppose to recieve my fridge in the morning and I was there 2nd stop. I call the guy and tell him that I was unaware of the delivery and that I would give you guys a call today to schedule the appointment. I intend to call you after I send this email regarding that.
So in all, I've probably been on the phone with Best Buy personnel at least 10 times and several hours. I spoke to several associates, including 3 different managers, 3 different delivery crews, and a rep from your corporate office once. I think it's safe to say that this has been a total nightmare and saving a couple hundred dollars does not make up for it. I wanted to reach out to you because as an educated consumer, who also happens to be an elite Best Buy member, I can firmly say that because of this "Nightmare" I will not be buying any more appliances from your store and you would be lucky if I bought anything else from the store. You do have some pretty good deals on games and movies though, so I may continue to do that.
Please take this information and utilize it accordingly, obviously, this is not how business should be ran and I know this isn't the first time something like this has happened. The exact same thing happend to my friend a few years back from a different store.
V/R,
Member ID: {removed per forum guidelines}

Hello penningtonj,
While it's great to hear that you seem to have received new inbox units at open box prices due to your experiences, it certainly sounds like the delivery portion of the experience could have been vastly better for you.
I'm glad to hear that the oven is working well for you, and I'm truly sorry to hear of the difficulties you've experienced with the open box refrigerator. Our open box items should be thoroughly inspected and marked accordingly for its condition or any missing parts or accessories. It is disheartening to hear that a damaged part may have gone unnoticed. With that said, it's awesome that the store has offered to replace it.
We strive to ensure our deliveries are seamless and hassle-free. Given you have a sizable family, I know emptying a refrigerator is no easy task, as I grew up in family of a similar size, and should the refrigerator have to be emptied for any reason, it was a bit chaotic! It is regrettable to hear that the delivery team was late, and that they failed to contact you sooner to let you know of their delay. Furthermore, it is strange that you may not have been aware of (and thus completely unprepared for) the rescheduled delivery. I can understand how this would be concerning, and further aggravating.
I sincerely apologize for the continued hassle you've experienced with purchasing these appliances. With that said, it appears that you are currently scheduled for delivery on 1/28/15. You should receive a phone call the night before to provide you with a time frame of when to expect them. If you should have any questions or concerns, please feel welcome to reach out to me!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

How to initialize delta for a new data target

Hi
I have an ODS from which there are several other targets getting updated thru an export datasource. The delta initialization happend some 6 months back. I now have a new ODS into which i need to load the data from the original ODS. How can i initialise the delta to my new target without changing the delta initialization of the other targets and continue the delta for all of them together?
can i use the same initialization for my new target??
If i do a full update and then a initialise w/o data transfer, will the further delta bring the data from the correct point, is there a possiblity of data loss??
Regards,
Sujai

Hi Ajay,
the steps are as follows.
1 delete the initialization. open infopackage >> menu scheduler >> Initialization options for source systems >> delete the request thats there.
2. Now go to the Update tab of the infopack >> select option Initialize Delta process >> check the option initialize without Data transfer
3. Goto Schedule tab and start the job.
here the data targets will be all the targets the infopack loads.
4. Create a new infopack
5. goto Data targets tab >> select data targets >> put a check on your new ODS/Cube
6. Goto Update tab >> select the option Full update
7. goto menu Scheduler >> select Repair full request >> put a check on Indicate request as Repair Request >> hit OK
8. Goto schedule tab >> start the job.
9. Continue with the existing Delta infopack that was load the old ODS/Cubes and make sure your new ODS/Cube is also cheked for the delta.
Regards
Sujai

A captive of Verizon

Feb 14, 2014
My troubles have been ongoing since about August of last year, I think. Frequent periods of slow speed, router auto-recycling several times a day, lost internet altogether, and a graph from Speedtest.com that looks like the broken glass on top of a wall. A visit by technician at that time discovered a degraded wire between router and wall. I replaced the wire, things worked for a few months. (I was out of the country for two months in the fall and therefore do not know how my connection behaved for that period. It was running more or less successfully when I returned in November.)
Some months after that visit which prompted replacing the cable, more problems of the same variety: slow speed, frequent router recycling, no connection at all, jagged line speed. The next solution was a new router, to replace my existing one which was, according to what I recall, at least five years old. The replacement worked for some weeks, I think.
Then that router, too, failed in the same ways: slow speeds, recyclings, dropped connection altogether, jagged speed.
This time, one of your techs told me the trouble was with the new router but since I didn't have router insurance with Verizon, I was going to be charged $39.95 for the new new router. Against my instincts, I was finally forced to agree, as she was adamant that her testing had confirmed a faulty router. Considering the trouble I'd been having, I doubted it had anything at all to do with the router. On a subsequent call to Verizon very soon thereafter, I was informed that the lady had been wrong. Since it was Verizon's router, they'd replace it for free. I knew that this had been your policy previously and pointed that out to the first tech, who informed that the policy had changed in the intervening years. In any event, I now have a replacement router for the replacement router and it has behaved as the other two.
Either before or after this incident, a tech came out here to look at my troubles and the end result was, and I think I have his exact words, that he changed my 'meeting point card.' (Yet another house call tech used a different term, an acronym, but I do not recall what it was.) That worked for a few days then back to the inadequate conditions related above.
Somewhere along the line, yet another tech, over the phone, 'conditioned' (reconditioned?) my line, which also helped for a few days. Then back to status quo ante.
This week, yet another house call, this time to rewire things in the junction box outside. He informed that he had changed the wiring such that one of my wall jacks was devoted to the internet alone and that the other jacks would be for phone calls. The next day some rather strange things began to happen -- other than the usual swift collapse of my connection, as always -- my telephone had trouble dialing out or, when it had managed to do so, my keyboard entries were unrecognizable. (I managed to get one call through to your 800 567 6789 number but it refused to recognize my keyed home phone number.) I tried this with two different instruments, connected through that splitter, so it was not a failure of the keypad on a single phone but after that one single success, every call to your number produced a message saying I had not input the '1' that precedes area codes -- but of course I had, several times. Incoming calls had no problem.
I wake with a smile on my lips every day now because I know that some of my lonely, empty hours will be filled waiting with recorded music (always the same, thank you, no disturbing surprises) and keying in the same data, announcing yet again what my operating system is. (How many of your customers change operating systems during an ongoing ticket, I wonder. As you may know, the question about my operating system comes after the question about 'is this call related' to all those pesky calls I've been making these past weeks.)
Via Skype (mercifully it was during one of the lulls when my internet connection worked), I called Verizon to report that brand new effect: I couldn’t make any outgoing calls. Before getting transferred to the tech about my outgoing phone calls, I spoke -- I wish I could give you a count on how many happy times I've gotten to call Verizon in the past few weeks but they've merged into one continuous ecstatic experience -- to a tech about my continuing internet problems. He said they would be sending a team out but didn't say when before transferring me to the chap who would address my phone problems.
In this conversation, it occurred to me that the problem with outgoing calls might be that I had forgotten while the tech was here that I had my regular phone running off a splitter, along with the router, that was, supposedly, now devoted to the internet. Not possible, says this latest phone tech: if that had been true, the phone would not have worked at all. Color me surprised.
I was out for the afternoon and, missing my dear friends at VzTech, I called up to see what was going on. As ever, my internet speed was sloppy. I had moved my telephone to a different jack, to test out my speculation that this was related to my outgoing problem, and it was lucky that this worked, however inconveniently the phone must now be placed, because the internet went totally down for about 15 minutes during that conversation. It was finally restored after two power-downs of the router. It was during this call that I was first informed that house calls could be expected on Friday the 14th, the next day, between 8 in the morning and 9 in the evening. It's certainly convenient that I have nothing better to do than devote 13 hours waiting for Verizon to come up with some new 'fix' which sees me through another few days. Ditto about my car, which needs to be at the mechanic's shop tomorrow, but if I can wait 13 hours, surely it can, too.
This evening, I received a robotic call asking me to call a new number, 866 849 0001, which I did, in order to schedule a repair. The person who answered knew nothing about me or my phone number. So back to the 800 number, more waiting, and when I get through to the latest tech, I'm informed that the earliest they can now get someone out will be in five days.
In the process of all these contacts, I have been promised return calls four times. I have received just one. When this promise was made to me for the third time, I pointed out to the tech that I didn't have much confidence in this, considering that by this time I had not received two promised calls already. She promised me that she would, girl scout's honor, be absolutely sure to call me back. No one did.
I have tried to go 'up the food chain,' to talk to a supervisor but I'm sure you know how easy you make that. (This is a kind of queue management where you throttle the responses so that customers stop entering the queue or eventually give up once in.) I could wait for '20 minutes' or so to speak to a supervisor. (You must have a lot of people trying to get up the food chain if you can't find a supervisor in less than 20 minutes. How many stay in that queue?) Despite the opportunity to listen to that same music and those same irrelevant helpful hints on how to solve my problems via your website, I really just didn't fancy wasting so much more time. (By this time, I'd been on the phone, or trying to be on the phone, with Verizon for about two hours today.) So I asked if I could please have a supervisor call me back. Of course, the tech said, after some verbal arm-twisting.
I wish I could say I was disappointed that I have not gotten such a call but I barely expected it so disappointment can't be the right word. (Update: this morning, the 14th, after requesting a supervisor yet again, a supervisor did call back. He could do no better than five days from now either but at least it was a supervisor. What I had hoped for was one person with a direct phone number whom I could contact and would stay with this until it was solved. Of course, the only phone number is the one I now mumble fitfully in my sleep, 1-800-567-6789. And their robot will once again ask me what my operating system is.)
I can tell you what is disappointing, though -- it's that I seem to be a captive to Verizon; there is no other DSL service that connects to my home. I'd have changed ISPs in a heartbeat if I could.
So it seems you're destined to win this one. You can outwait me; there will in the end come a time when I'll just have to accept the shoddy service because life must have some other activities than talking to, waiting to talk to, hoping forlornly that someone will call, or waiting for another house call.
I am considering moving to an ATT- or cable-serviced area.
Sincerely (wishing I could change my ISP)
[Name and phone number withheld for obvious reasons.)
P.S. Since your robot asks me if I wish to decline to have my calls recorded, which I do not, perhaps someone could spend the tens of hours to listen to all those calls, eh? I'm sure you must have as much free time as you believe I do. I'd skip the elevator music interludes, though.

Some days later now.
Good news and bad news, I guess. After clearing my calendar for that Wednesday all-day appointment, I was informed by a robot on the telephone on Monday night that the appointment had been changed to Tuesday . . . so I cleared my calendar for Tuesday as well. So it was a day earlier -- good news -- but I had now cleared my calendar for 24 to 36 hours, depending on how you count the time I slept.
This time, a whole team of technicians showed up, at least three of them. At least one of them was here for over three hours, I reckon. He/they left with the system running at the nominal rate, 2.90 Mbps.
This 'fix' lasted less than 24 hours. By the next morning, Wednesday, my speed was down to .10 Mbps (about 40% of dialup speeds). The stats at the gateway display showed 480Kbs downstream speed, rather than the slightly over 3.0 Mbps it shows when it's running in the manner I'm paying for. Another house call for today, Friday, has been scheduled -- another 12 hours cleared from my calendar.
I called Verizon again. I no longer bother with the first-responders who answer the phone but go up the food chain to a supervisor immediately. Having talked to around ten of those, I went another level up and talked to a manager. Not all that much relief, naturally, but I did get another round of 'we do apologize. . . .' I have now received enough of those from Verizon to handle a lifetime of sinners.
I have asked first responders, supervisors, and the manager for one person who would stay on top of this and whom I could contact directly. (I have talked to Verizon personnel for hours in the past few weeks. I have waited tens of hours listening to the Muzak overhead.) No luck.
For hours this morning, Friday, my speed has been between .03 to .22 Mbps. I found a website with the emails and phone numbers of Verizon executives. (http://consumerist.com/2007/02/23/14-verizon-executives-phone-numbers/) In this letter, I pleaded to have someone who would see that my issues were resolved and whom I could contact directly. No response yet, but it's three hours later in New Jersey, where the executive I picked is listed as working. Perhaps by Monday.
No doubt it's a coincidence, but less than ten minutes after sending that email, my speed bumped up to 1.54 Mbps, half of what I'm paying for.
It is now 2 in the afternoon, no sign of technicians. But they have another six hours to go. Suppose you had a washing machine under warrantee. Suppose further there had been technicians to fix it when it failed. How much confidence would you have in the fifth house call?
I don't imagine I'm the only one with troubles with Verizon. We are like grains of sand on the road before a ten-ton truck: they won't even feel the speed bump. We have few resources available to us. You could try some PUC but they'll almost certainly side with the truck.
So here's my plan, for what it's worth: I will continue to call, continue to move up the food chain, continue to get house calls from technicians, continue to post this to wherever it seems appropriate, and bombard all the email addresses on that list. I intend for this grain of sand to make some cost accountants' heads explode with what they're 'spending' on me.
One may, I think, be forgiven for wondering, if not suspecting, that these throttles are retaliatory.

Firefox keeps taking up a huge amount of memory, slowing my whole Mac down a lot. Apple can't seem to help. Is there some sort of patch to fix this?

If I don't keep closing down Firefox, when I check in the Activity Monitor it sometimes takes up more than a gig of memory, but I'm not doing anything that should take that much. Please can anyone help? It slows my whole system down, giving me that annoying beach ball all the time.

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

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If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

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