The back-up that never was?!?

Hi all. I had to take my phone to a genius this morning for an issue.
I backed up my iphone on the icloud just in-case. The phone says that I backed it up. The genius double-checked that I had backed it up (9:45am). The genious said that my OS needed to be deleted and restored to fix the issue with my phone (short battery life/too hot), because the battery checked out fine, and there were no "heat alerts."
The icloud says that the backup doesn't exist; that I have, in fact, NEVER backed up..thoughts?
I sync'd when I got home, so I have most of my stuff, but, of course the sync can only restore certain things....
Has anyone else experienced this, I would really like to avoid visiting the geniouses, since they are a half-hour away!
Thanks in advance
<3 Kei

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The back-up that never was?!?

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