The fix for "iTunes has encountered a problem and needs to close . . ."

I recently purchased a new laptop and tried to get my library transferred. iTunes wouldn’t open; QuickTime wouldn’t open. I was near a heart attack. I tried the fixes listed in the forum, but they didn’t work. Then I discovered:
The fix needs to be done in a proper order!
a. Delete iTunes and QuickTime from Add/Remove programs
b. Go to C > Program files an delete the folders for iTunes and QuickTime. If QT will not allow you to delete the program because it’s “in use”, then go to Start > Run > configsys > Startup and deselect “qttask”. You will have to reboot and get past the selective start up/diagnostic screen. Then go back to C > Program files and you will now be able to delete the QuickTime folder.
c. For good order’s sake, delete any desktop shortcuts and empty your Recycle Bin.
d. Reboot
e. Download the STAND ALONE version of QuickTime: http://www.apple.com/quicktime/download/standalone.html
f. Install the stand alone version; reboot
g. Download the QuickTime 7 with iTunes 6: http://www.apple.com/quicktime/download/win.html
h. Install the iTunes program. The stand alone will take precedence over the imbedded version of QuickTime.
i. Reboot
When your system has completed the reboot, you should be able to double-click the newly installed desktop shortcut; give it a few minutes and it should open. Mine did – and I tried everything else. If this does NOT work, then there is a conflict with something else in your system and you will have to go through the configsys elimination process, which is a whole lot more work.
Best of luck!
Gateway laptop Windows XP

The first thing to check is Quicktime as iTunes will not work without it.
Does Quickime launch OK and work normally?
If it does use the method in this article to troubleshoot iTunes:
http://support.apple.com/kb/TS1421
If QUicktime does not launch, describe what happens with any error message in full.
Have you installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx)
If so uninstall them, they are know to cause problems with QUickitme.
Then download the version of Quickime without iTunes (it is not the default option):
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method for Quicktime in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

Similar Messages

  • This is the fix for "iTunes has encountered a problem and needs to close .

    I recently purchased a new laptop and tried to get my library transferred. iTunes wouldn’t open; QuickTime wouldn’t open. I was near a heart attack. I tried the fixes listed in the forum, but they didn’t work. Then I discovered:
    The fix needs to be done in a proper order!
    a. Delete iTunes and QuickTime from Add/Remove programs
    b. Go to C > Program files an delete the folders for iTunes and QuickTime. If QT will not allow you to delete the program because it’s “in use”, then go to Start > Run > configsys > Startup and deselect “qttask”. You will have to reboot and get past the selective start up/diagnostic screen. Then go back to C > Program files and you will now be able to delete the QuickTime folder.
    c. For good order’s sake, delete any desktop shortcuts and empty your Recycle Bin.
    d. Reboot
    e. Download the STAND ALONE version of QuickTime: http://www.apple.com/quicktime/download/standalone.html
    f. Install the stand alone version; reboot. At this time, when the diagnostic window comes up, you can reselect “qttask”
    g. Download the QuickTime 7 with iTunes 6: http://www.apple.com/quicktime/download/win.html
    h. Install the iTunes program. The stand alone will take precedence over the imbedded version of QuickTime.
    i. Reboot
    When your system has completed the reboot, you should be able to double-click the newly installed desktop shortcut; give it a few minutes and it should open. Mine did – and I tried everything else. If this does NOT work, then there is a conflict with something else in your system and you will have to go through the configsys elimination process, which is a whole lot more work.
    Best of luck!

    Generate another of those error messages and click the "Click here" link in the error message box. What modname and modver are showing for the error? (Precise spelling please.)
    If the error is a BEX and thus doesn't show an modname or modver, let us know what P1 through P9 items are showing for you instead.

  • Itunes has encountered a problem and needs to close, sorry for the inconvience., itunes has encountered a problem and needs to close, sorry for the inconvience.

    iTunes always quit with the error message "
    itunes has encountered a problem and needs to close, sorry for the inconvience. " Uninstalled and re-installed many times, but the issue still persists.

    Generate another of those error messages and click the "Click here" link in the error message box. What modname and modver are showing for the error? (Precise spelling please.)
    If the error is a BEX and thus doesn't show an modname or modver, let us know what P1 through P9 items are showing for you instead.

  • Itunes will not open- "iTunes has encountered a problem and needs to close"

    My iTunes will not open anymore, giving me the error message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have uninstalled and reinstalled iTunes several times, and with different versions. Nothing I do seems to work. I have even copied the program files from a friend whose iTunes does work, hoping that would fix it, but to no avail. Has anyone discovered a way to fix this problem. I have a friend who has the same problem, but hasn't been able to fix it either.

    What happens when you go into control panel, click on the Quick Tunes config icon, and then select the audio tab? If you get an error, Quick Time is corrupted. Also double check your sound card drivers. Can you play any sound at all? Does Windows Media Player function? What is you anti virus software?

  • "iTunes has encountered a problem and needs to close."  Anyone?

    "iTunes has encountered a problem and needs to close." This is what, i get whenever I try to sign onto my Itunes. I have had an Itunes account since 2005 and have never had a problem with upgrades. Then I try to upgrade to 8.0 3 months ago, and haven't been able to fix it since.
    My husband just recieved an Ipod for xmas, and want to be able to access Itunes.
    So, again, I deleted it from my PC and tried downloading 8.0 and previous versions and still get the samething. "iTunes has encountered a problem and needs to close." Any suggestions?

    I have a computer with *Microsoft XP Home Edition* software:
    After spending DAYS trying to uninstall/install itunes for our new Ipod Nano, I read the article about deleting 'Quicktime' from System32. This alone did not work for me, so I did a 'Start/Search' and entered 'Quicktime' and searched all my hard drives. I removed all entries found to the recycle bin. Then I did the same for 'itunes', removing entries to the recycle bin. I think I had a lot of miscellaneous old garbage stored on disk that caused install problems.
    *LOW & BEHOLD*, I was able to install and 'EXECUTE' itunes. Hope this helps.

  • Help "iTunes has encountered a problem and needs to close..."

    I have windows XP with service pack 2 installed and downloaded iTunes from the apple website, when i click on the iTunes icon on the desk top or from the itunes folder it will not open, I get the following error "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience" then gives you the option to send error report or don't send. I have already uninstalled and reinstalled it several times and it keeps doing the same thing. Anybody know what I need to do to get it to work???

    Hi -
    I apologize for waiting a couple of days to post - I got sidetracked. Anyway, my "fix" involved a lot of trial and error and stumbling around in the dark, but it does seem to have worked so far. Hopefully I can put together a coherent enough sequence of events to help you out.
    Preface: While you're doing these steps, disable your antiviral/spyware programs just to make sure that's eliminated as a source of problems.
    1) Using the Add/Remove Programs function, uninstall ITunes, Quicktime and any IPod software.
    2) Download the Windows Installer Cleaup utility from Microsoft:
    http://support.microsoft.com/kb/290301
    Install this on your computer. As I understand it, this is basically a program that goes one level deeper to remove software from your computer. Once it's installed, open it and use it to remove anything involving ITunes, Quicktime and IPod.
    3) Unfortunately, you still probably haven't removed all the problem traces of Quicktime from your computer. To edit your registry, select "Run" from the Start menu and type "regedit" or "regedt32" in the box. A window should open with the registry editor. There will be a really long list of files on the left side. Scroll down about 2/3 of the way and you'll see a series of folders with "Quicktime" in the name. Right-click on each of these and select "delete." Do the same for "ITunes" and "IPod" folders in this alphabetical list.
    Not done yet.
    Under the "Edit" menu, select "Find." Do a search on "Quicktime" - unfortunately there is no "find all" function. So the first file with "Quicktime" will come up; right-click and delete it. Press F3 to find another file and delete - repeat until you've gotten rid of all the Quicktime files. Then search on "ITunes" and do the same process; finally do the same for "IPod." This will take some time.
    **Warning: Be very careful not to accidentally delete files not marked with Quicktime, IPod or ITunes. Messing around with the registry is serious stuff that a non-computer expert such as myself should probably not be doing .
    4) Finally, once you've gotten rid of everything Quicktime, ITunes or IPod-related, download the latest versions of Quicktime and ITunes (separately). Install Quicktime first, then install ITunes.
    Note: You have to have adminstrator access on your computer to edit the registry.
    Hope this helps...
    -Andrew

  • ITunes has encountered a problem and needs to close when adding movie files

    So.. I haven't done anything recently with installing any new versions of itunes or anything of the such. Just one day whenever I tried to add .mp4 files (videos) on my ipod using Itunes, it crashes with the error message "iTunes has encountered a problem and needs to close." and it closes the application. I can add music files just fine.
    anyone else having this issue? If so, can you let me know what you have done to fix this problem?
    Also, I got fed up today and decided to uninstall Itunes and Quicktime and then downloaded the most recent off Apple's site and that still didn't work.
    Please help....
    Ipod Video 80GB   Windows XP  

    One other thing.. all the movies that I currently have in Itunes that once worked no longer work either. It crashes when I attempt to play them as well in Itunes.

  • Driving me nuts - iTunes has encountered a problem and needs to close

    Hi all, first time post'er and all of that. I have a problem that is driving me completely insane, and I don't have a solution or workaround. I have upgraded from 6x to 7.02 iTunes and I keep getting the following error, 'iTunes has encountered a problem and needs to close. We are sorry for the inconvenience". I have a fair amount of music, approximately 45gb. Now, I need to mention here that if I either do a clean install or upgrade (2 machines that were completely wiped and run up merely for the purposes of resolving this) with no iTunes libraries imported, I have no problem. However, if I import my library back in, iTunes has to determine gapless playback information for 8000 songs. At this point, or somewhere in between, it falls over, touting the previously mentioned error message. I can then restart iTunes and we go round and round in circles with the error and gapless playback information. Let me indicate at this point that if I do create new playlists for a completely new or updated iTunes, there is no problem, so I am assuming it has something to do with the size of the library/playlist information. As a re-cap, this is what I have tried so far;
    New install of 7.02 with standard library file with no songs - No probs
    New install of 7.02 importing library file - error
    Upgrade from 6x to 7.02 with standard library file with no songs - No probs
    Upgrade from 6x to 7.02 importing library file - error
    I would have had absolutely no need to run 7x except for the fact that my mate just bought me a second generation Nano which needs to run on 7x.
    Does anyone have a possible solution?
    Windows XP Pro Gigabye K8NXP-SLI 939 3800+, 2GB GEIL, 1.3TB - Flies
    Windows XP Pro Gigabye K8NXP-SLI 939 3800+, 2GB GEIL, 1.3TB - Flies
    Gigabye K8NXP-SLI 939 3800+, 2GB GEIL, 1.3TB - Flies Windows XP Pro
    Windows XP Pro

    it sounds like the gapless playback analysis is choking on a song file or files.
    finding which file is associated with the grief can be a trial. but some folks have been having some success with the technique from the following Roy B post:
    Roy B: Re: iTunes 7.0.1 crashes every time I open it

  • ITUNES HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE  PROBLEMS

    PLEASE HELP ME. I CAN NOT GET INTO ITUNES. I KEEP GETTING THE ERROR MESSAGE "ITUNES HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE" ERROR . WHAT MUST I DO? ITRIED TO REINSTALL THE SOFTWARE,BUT IT DID NOT WORK. HELP

    First, try to check your Quicktime installation--this has been discussed over and over again on the forum. If Quicktime won't launch--that's the problem. You can uninstall and reinstall this application.
    I just had this failure a few days ago. I chose to "repair" my Quicktime installation instead of re-doing the whole thing. I TURNED OFF MY VIRUS PROTECTION AND FIREWALL BEFORE I PROCEEDED! Then, I let Windows run a repair and everything worked properly afterwards!

  • "iTunes has encountered a problem and needs to close. We are sorry for the

    HI all
    I've got know this problem:
    ""iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." With the option to send error report or don't send.
    and the error signature is:AppName: itunes.exe AppVer: 7.0.2.16 ModName: unknown
    ModVer: 0.0.0.0 Offset: 01a21040
    Does anyone know what should i do?
    Thanks
    Wouiners

    I had the same issue. I found a solution under a different thread posted by scubastevee32. It worked for me. I copied pasted his solution below.
    after countless hours of dead ends.... I found this to fix the problem(thank you "b noir")
    hat one could be being caused by a problem with your QuickTime. (itunes uses QuickTime for audio and video playback.)
    so let's try swapping out your QuickTime.
    head into your Add/Remove programs. uninstall QuickTime.
    Next, we’ll manually remove any leftover program files and folders.
    1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
    2. In My Computer, open Local Disk.
    3. Open Program Files.
    4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
    5. Navigate to C:\Windows\system32\.
    6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
    7. Restart your computer.
    next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
    switch off antivirus and antispyware applications prior to the repair install.
    go into Add/Remove and select itunes. click "Change" and then click "Repair".
    if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?
    HP Pavilion   Windows XP Pro  

  • When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close.  Sorry for the convenience."  When I click to see the error, it reads "AppName: itunes.exe      AppVer: 10.5.2.11      ModName: msvcr80.dll"  Why ?

      When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close.  Sorry for the convenience."  When I click to see the error, it reads "AppName: itunes.exe  AppVer: 10.5.2.11  ModName: msvcr80.dll"  Why ?  I am overly frustrated.  Please help.  Not exactly sure which operating system I have.  It is a dell laptop with xp.
    AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
    ModVer: 8.0.50727.6195 Offset: 00026b72
       AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
    ModVer: 8.0.50727.6195 Offset: 00026b72

    Well I was able to successfully revert back to iTunes8. Here's my steps:
    1. In Add/Remove Programs I deleted all Apple products (iTunes, QuickTime, Safari, Bonjour, etc.)
    2. I then check C:\Program Files\ and made sure all folders were deleted (QuickTime, etc.)
    3. I then ran a Registry Cleaner program to make sure all entries from Apple products were removed.
    4. I then rebooted my PC
    5. I then downloaded iTunes8.0.2 from here: http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802forwindows.html
    6. After it installed it said it could use my iTunes library file because it was created with a newer version. So I re-created my library by following these steps: http://support.apple.com/kb/HT1451
    It took some time but iTunes is now back up and running. And I have all my playlists, etc. I haven't tried to sync anything yet. I'm just thrilled to have my iTunes back!

  • "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."

    please... help. i can't to sync my tones to my ip5s. i don't know why....
    "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
    "Please tell Microsoft about this problem."
    And bla bla bla... Already send error report, but everytime i want to sync tone to my phone that toolbox will appear.
    So frustrated.
    So please help me....T____T

    hi David!
    okay, it's time to check if you have a weird registry problem. (the problem i'm thinking about produces the same error message.)
    we diagnose that by creating a new user account (with full administrative privileges). you can do that in your "user accounts" control panel. there's help documentation on it to the left of the screen. while you're in there, also switch off "fast user switching" in your logging-on preferences.
    now log on to the new user account. can you successfully launch itunes from inside there?
    keep us posted on your progress.
    love, b

  • Itunes has encountered a problem and needs to close. we are sorry for the i

    ok so i installed itunes and i keep getting that error and it wont let me open itunes. i have uninstalled itunes and quicktime and installed the newest version and an old version as well and this error keeps comeing up. getting pretty ****** because im a college student and i need my music. any help will be apprecitated
    here is the error that i get (error signature: appname itunes.exe Appver.7.3.1.3 modname: Unknown ModVer:0.0.0.0 offset 10001040)

    thank you Abner!
    Itunes has encountered a problem and needs to close
    the first thing that i check for when people report getting that message when they try to launch their itunes is a broken QuickTime.
    try to open your QuickTime. does it launch properly, or do you get an error message?
    if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
    download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
    Quicktime 7.1 Standalone Installer
    if that install goes through okay, does your itunes launch properly again?
    (if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
    love, b

  • ITunes has encountered a problem and needs to close. How to fix it???

    My iPod won't sync to my computer because whenever I hook it up to my computer, it gives me an error that says "iTunes has encountered a problem and needs to close." It then closes. This doesn't happen with my 1G 512 MB iPod Shuffle, just my Black 5G 60 GB iPod. Does anybody know what I can do to fix it? I've tried reseting my iPod, putting it into Disk Mode, but still iTunes closes whenever I insert my iPod. Is there a utility I can use to reset it outside of iTunes? Thanks for your help!!!

    Yep all programs up to date. Tried disabling and closing the security centre too, no luck. Also tried disabling the security centre while offline and still no luck.
    Tried my iPhone on my laptop too. This runs vista with iTunes 8 and same error occurs. Soon as phone is recognized, iTunes stops working and needs to close.
    iTunes and QuickTime have been fully uninstalled and installed again 2 times now. This is either a phone issue or iTunes 8 upgrade. Before the upgrade there were no problems. All I want to do is sync my phone and update to 3.0!
    Apple support were hopeless and didn't do anything worth while. Getting really annoyed as this is a business phone and I need to sync it up.
    Really in great need of help, so would appreciate any helpful comments!
    Thanks

  • I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I have had to uninstall itunes so that I could load this version, the PC says it is correctly loaded, but I now cannot open itunes. Advice?

    I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I had to uninstall itunes so that I could load this version as the update to version 11 kept failing. The PC says 11.1.1.11 is correctly loaded, but I now cannot open itunes. Any advice on how to get itunes working again?

    Hello there, ytnoj.
    Uninstalling and reinstalling iTunes can be a tricky endeavor and must be done in a very specific way. The following Knowledge Base article provides the step-by-step of the process:
    Removing and Reinstalling iTunes and other software components for Windows XP
    https://support.apple.com/kb/HT1925
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

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