The installer has encountered an unexpected error installing this package. This may indicate the problem with this package. The error code is 2705.
When I creat setup project in Visual Studio 2005 with only cvirte.msm merge module installer finish the unstallation successfully, however the program asks for MESA.DLL. When the NImesa.msm is added to the installation package the installer fails witht the error code 2705. The exact message is indicated as the "Subject".
How can I overcome the problem?
Solved!
Go to Solution.
Hi nikki7,
Are you using a non-english operating system? If you are, then the KnowledgeBase article I included below should be helpful. I hope this helps!
Error -2705 from the MSI Installer Built with the Visual Studio .NET Installation Builder: http://digital.ni.com/public.nsf/allkb/19CA3B8F15B4FB9386256DDA006DFED8?OpenDocument
Regards,
Jason D
Applications Engineer
National Instruments
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The installer has encountered an unexpected error installing this package F-Secure Client Security
Hello there : whe just buy a T61 after windows xp finish install i try to install F-Secure Client Security and the install fails i log the following : i try almost everything , can some one help?
MSI (c) (D4:10) [14:19:03:929]: Enabling baseline caching for this transaction since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor update patch is active
=== Logging started: 21-08-2008 14:19:03 ===
Action start 14:19:03: INSTALL.
Action start 14:19:03: LaunchConditions.
Action ended 14:19:03: LaunchConditions. Return value 1.
Action start 14:19:03: PrepareDlg.
Info 2898. DlgFont8, Tahoma, 1
Info 2898. VerdanaBold13, Verdana, 1
DEBUG: Error 2826: Control BottomLine on dialog PrepareDlg extends beyond the boundaries of the dialog to the right by 7 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: PrepareDlg, BottomLine, to the right
Action ended 14:19:04: PrepareDlg. Return value 1.
Action start 14:19:04: FindRelatedProducts.
Action ended 14:19:04: FindRelatedProducts. Return value 1.
Action start 14:19:04: AppSearch.
Action ended 14:19:04: AppSearch. Return value 1.
Action start 14:19:04: CCPSearch.
Action ended 14:19:04: CCPSearch. Return value 1.
Action start 14:19:04: RMCCPSearch.
Action ended 14:19:04: RMCCPSearch. Return value 0.
Action start 14:19:04: ValidateProductID.
Action ended 14:19:04: ValidateProductID. Return value 1.
Action start 14:19:04: CostInitialize.
MSI (c) (D4:10) [14:19:04:049]: Baseline: Sorting baselines for {B5DF29E9-885D-4FD0-B62D-33615AC65A53}.
MSI (c) (D4:10) [14:19:04:049]: Baseline: New baseline 7.11.0 from transaction.
MSI (c) (D4:10) [14:19:04:049]: Baseline: Sorted order Native: Order 0.
MSI (c) (D4:10) [14:19:04:049]: Baseline Data Table:
MSI (c) (D4:10) [14:19:04:049]: ProductCode: {B5DF29E9-885D-4FD0-B62D-33615AC65A53} Version: 7.11.0 Attributes: 0 PatchId: Native BaselineId: -2147483648 Order: 0
MSI (c) (D4:10) [14:19:04:049]: Baseline File Table:
Action ended 14:19:04: CostInitialize. Return value 1.
Action start 14:19:04: FileCost.
Action ended 14:19:04: FileCost. Return value 1.
Action start 14:19:04: IsolateComponents.
Action ended 14:19:04: IsolateComponents. Return value 1.
Action start 14:19:04: CostFinalize.
Action ended 14:19:04: CostFinalize. Return value 1.
Action start 14:19:04: MigrateFeatureStates.
Action ended 14:19:04: MigrateFeatureStates. Return value 0.
Action start 14:19:04: WelcomeDlg.
DEBUG: Error 2826: Control BottomLine on dialog WelcomeDlg extends beyond the boundaries of the dialog to the right by 7 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: WelcomeDlg, BottomLine, to the right
Info 2898. DlgFontBold8, Tahoma, 1
DEBUG: Error 2826: Control BannerBitmap on dialog VerifyReadyDlg extends beyond the boundaries of the dialog to the right by 7 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: VerifyReadyDlg, BannerBitmap, to the right
DEBUG: Error 2826: Control BottomLine on dialog VerifyReadyDlg extends beyond the boundaries of the dialog to the right by 7 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: VerifyReadyDlg, BottomLine, to the right
DEBUG: Error 2826: Control BannerLine on dialog VerifyReadyDlg extends beyond the boundaries of the dialog to the right by 7 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: VerifyReadyDlg, BannerLine, to the right
Action ended 14:19:05: WelcomeDlg. Return value 1.
Action start 14:19:05: ProgressDlg.
DEBUG: Error 2826: Control BannerBitmap on dialog ProgressDlg extends beyond the boundaries of the dialog to the right by 7 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: ProgressDlg, BannerBitmap, to the right
DEBUG: Error 2826: Control BottomLine on dialog ProgressDlg extends beyond the boundaries of the dialog to the right by 7 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: ProgressDlg, BottomLine, to the right
DEBUG: Error 2826: Control BannerLine on dialog ProgressDlg extends beyond the boundaries of the dialog to the right by 7 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: ProgressDlg, BannerLine, to the right
Action ended 14:19:06: ProgressDlg. Return value 1.
FE7CFB0F8FC9EE44190B518848DC785C
MSI (s) (64:9C) [14:19:22:948]: Using cached product context: machine assigned for product: FE7CFB0F8FC9EE44190B518848DC785C
MSI (s) (64:9C) [14:19:24:572]: Enabling baseline caching for this transaction since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor update patch is active
Action start 14:19:24: INSTALL.
Action start 14:19:24: LaunchConditions.
Action ended 14:19:24: LaunchConditions. Return value 1.
Action start 14:19:24: FindRelatedProducts.
Action ended 14:19:24: FindRelatedProducts. Return value 0.
Action start 14:19:24: AppSearch.
Action ended 14:19:24: AppSearch. Return value 0.
Action start 14:19:24: CCPSearch.
Action ended 14:19:24: CCPSearch. Return value 0.
Action start 14:19:24: RMCCPSearch.
Action ended 14:19:24: RMCCPSearch. Return value 0.
Action start 14:19:24: ValidateProductID.
Action ended 14:19:24: ValidateProductID. Return value 1.
Action start 14:19:24: CostInitialize.
MSI (s) (64:9C) [14:19:24:662]: Baseline: Sorting baselines for {B5DF29E9-885D-4FD0-B62D-33615AC65A53}.
MSI (s) (64:9C) [14:19:24:662]: Baseline: New baseline 7.11.0 from transaction.
MSI (s) (64:9C) [14:19:24:662]: Baseline: Sorted order Native: Order 0.
MSI (s) (64:9C) [14:19:24:662]: Baseline Data Table:
MSI (s) (64:9C) [14:19:24:662]: ProductCode: {B5DF29E9-885D-4FD0-B62D-33615AC65A53} Version: 7.11.0 Attributes: 0 PatchId: Native BaselineId: -2147483648 Order: 0
MSI (s) (64:9C) [14:19:24:662]: Baseline File Table:
MSI (s) (64:9C) [14:19:24:662]: Dumping __MsiPatchMedia table...
MSI (s) (64:9C) [14:19:24:662]: Delta compression fallback method for this product transaction is 'MSI 2.0 legacy obsolescence'
Action ended 14:19:24: CostInitialize. Return value 1.
Action start 14:19:24: FileCost.
Action ended 14:19:24: FileCost. Return value 1.
Action start 14:19:24: IsolateComponents.
Action ended 14:19:24: IsolateComponents. Return value 1.
Action start 14:19:24: CostFinalize.
Action ended 14:19:24: CostFinalize. Return value 1.
Action start 14:19:24: SetODBCFolders.
Action ended 14:19:24: SetODBCFolders. Return value 1.
Action start 14:19:24: MigrateFeatureStates.
Action ended 14:19:24: MigrateFeatureStates. Return value 0.
Action start 14:19:24: InstallValidate.
Action ended 14:19:24: InstallValidate. Return value 1.
Action start 14:19:24: InstallInitialize.
Action ended 14:19:29: InstallInitialize. Return value 1.
Action start 14:19:29: AllocateRegistrySpace.
Action ended 14:19:29: AllocateRegistrySpace. Return value 1.
Action start 14:19:30: ProcessComponents.
Action ended 14:19:30: ProcessComponents. Return value 1.
Action start 14:19:30: UnpublishComponents.
Action ended 14:19:30: UnpublishComponents. Return value 1.
Action start 14:19:30: MsiUnpublishAssemblies.
Action ended 14:19:30: MsiUnpublishAssemblies. Return value 0.
Action start 14:19:30: UnpublishFeatures.
Action ended 14:19:30: UnpublishFeatures. Return value 1.
Action start 14:19:30: StopServices.
Action ended 14:19:30: StopServices. Return value 1.
Action start 14:19:30: DeleteServices.
Action ended 14:19:30: DeleteServices. Return value 1.
Action start 14:19:30: UnregisterComPlus.
Action ended 14:19:30: UnregisterComPlus. Return value 1.
Action start 14:19:30: SelfUnregModules.
Action ended 14:19:30: SelfUnregModules. Return value 1.
Action start 14:19:30: UnregisterTypeLibraries.
Action ended 14:19:30: UnregisterTypeLibraries. Return value 1.
Action start 14:19:30: RemoveODBC.
Action ended 14:19:30: RemoveODBC. Return value 1.
Action start 14:19:30: UnregisterFonts.
Action ended 14:19:30: UnregisterFonts. Return value 1.
Action start 14:19:30: RemoveRegistryValues.
Action ended 14:19:30: RemoveRegistryValues. Return value 1.
Action start 14:19:30: UnregisterClassInfo.
Action ended 14:19:30: UnregisterClassInfo. Return value 1.
Action start 14:19:30: UnregisterExtensionInfo.
Action ended 14:19:30: UnregisterExtensionInfo. Return value 1.
Action start 14:19:30: UnregisterProgIdInfo.
Action ended 14:19:30: UnregisterProgIdInfo. Return value 1.
Action start 14:19:30: UnregisterMIMEInfo.
Action ended 14:19:30: UnregisterMIMEInfo. Return value 1.
Action start 14:19:30: RemoveIniValues.
Action ended 14:19:30: RemoveIniValues. Return value 1.
Action start 14:19:30: RemoveShortcuts.
Action ended 14:19:30: RemoveShortcuts. Return value 1.
Action start 14:19:30: RemoveEnvironmentStrings.
Action ended 14:19:30: RemoveEnvironmentStrings. Return value 1.
Action start 14:19:30: RemoveDuplicateFiles.
Action ended 14:19:30: RemoveDuplicateFiles. Return value 1.
Action start 14:19:30: RemoveFiles.
Action ended 14:19:30: RemoveFiles. Return value 1.
Action start 14:19:30: RemoveFolders.
Action ended 14:19:30: RemoveFolders. Return value 1.
Action start 14:19:30: CreateFolders.
Action ended 14:19:30: CreateFolders. Return value 1.
Action start 14:19:30: MoveFiles.
Action ended 14:19:30: MoveFiles. Return value 1.
Action start 14:19:30: InstallFiles.
MSI (s) (64:9C) [14:19:30:150]: Dumping binary patch manager data...
MSI (s) (64:9C) [14:19:30:150]: The file represented by File table key 'ILAUNCHR.CFG' has no eligible binary patches
MSI (s) (64:9C) [14:19:30:150]: The file represented by File table key 'fsc_jar.jar' has no eligible binary patches
MSI (s) (64:9C) [14:19:30:150]: The file represented by File table key 'ILAUNCHR.exe' has no eligible binary patches
MSI (s) (64:9C) [14:19:30:150]: The file represented by File table key 'RunSetup.exe' has no eligible binary patches
MSI (s) (64:9C) [14:19:30:150]: The file represented by File table key 'ilwrap.exe' has no eligible binary patches
MSI (s) (64:9C) [14:19:30:150]: Dumping binary patch manager data...
Action ended 14:19:30: InstallFiles. Return value 1.
Action start 14:19:30: PatchFiles.
Action ended 14:19:30: PatchFiles. Return value 1.
Action start 14:19:30: DuplicateFiles.
Action ended 14:19:30: DuplicateFiles. Return value 1.
Action start 14:19:30: BindImage.
Action ended 14:19:30: BindImage. Return value 1.
Action start 14:19:30: CreateShortcuts.
Action ended 14:19:30: CreateShortcuts. Return value 1.
Action start 14:19:30: RegisterClassInfo.
Action ended 14:19:30: RegisterClassInfo. Return value 1.
Action start 14:19:30: RegisterExtensionInfo.
Action ended 14:19:30: RegisterExtensionInfo. Return value 1.
Action start 14:19:30: RegisterProgIdInfo.
Action ended 14:19:30: RegisterProgIdInfo. Return value 1.
Action start 14:19:30: RegisterMIMEInfo.
Action ended 14:19:30: RegisterMIMEInfo. Return value 1.
Action start 14:19:30: WriteRegistryValues.
Action ended 14:19:30: WriteRegistryValues. Return value 1.
Action start 14:19:30: WriteIniValues.
Action ended 14:19:30: WriteIniValues. Return value 1.
Action start 14:19:30: WriteEnvironmentStrings.
Action ended 14:19:30: WriteEnvironmentStrings. Return value 1.
Action start 14:19:30: RegisterFonts.
Action ended 14:19:30: RegisterFonts. Return value 1.
Action start 14:19:30: InstallODBC.
Action ended 14:19:30: InstallODBC. Return value 0.
Action start 14:19:30: RegisterTypeLibraries.
Action ended 14:19:30: RegisterTypeLibraries. Return value 1.
Action start 14:19:30: SelfRegModules.
Action ended 14:19:30: SelfRegModules. Return value 1.
Action start 14:19:30: RegisterComPlus.
Action ended 14:19:30: RegisterComPlus. Return value 1.
Action start 14:19:30: InstallServices.
Action ended 14:19:30: InstallServices. Return value 1.
Action start 14:19:30: StartServices.
Action ended 14:19:30: StartServices. Return value 1.
Action start 14:19:30: InstallExecute.
Action ended 14:19:32: InstallExecute. Return value 1.
Action start 14:19:32: RunILauncher.
Action ended 14:19:32: RunILauncher. Return value 1.
Action start 14:19:32: RegisterUser.
Action ended 14:19:32: RegisterUser. Return value 1.
Action start 14:19:32: RegisterProduct.
Action ended 14:19:32: RegisterProduct. Return value 1.
Action start 14:19:32: PublishComponents.
Action ended 14:19:32: PublishComponents. Return value 1.
Action start 14:19:32: MsiPublishAssemblies.
Action ended 14:19:32: MsiPublishAssemblies. Return value 0.
Action start 14:19:32: PublishFeatures.
Action ended 14:19:32: PublishFeatures. Return value 1.
Action start 14:19:32: PublishProduct.
Action ended 14:19:32: PublishProduct. Return value 1.
Action start 14:19:32: InstallFinalize.
MSI (s) (64:9C) [14:19:59:637]: Product: F-Secure Client Security -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RunILauncher, location: C:\Programmer\F-Secure\FSMSI\ilwrap.exe, command: fsc_jar.jar /U /F /ROFTWARE\Data Fellows\F-Secure\ILauncher /C
Action ended 14:19:59: InstallFinalize. Return value 3.
Action ended 14:19:59: INSTALL. Return value 3.
Action ended 14:19:59: ExecuteAction. Return value 3.
Action start 14:19:59: FatalError.
DEBUG: Error 2826: Control BottomLine on dialog FatalError extends beyond the boundaries of the dialog to the right by 7 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalError, BottomLine, to the right
Action ended 14:20:01: FatalError. Return value 2.
Action ended 14:20:01: INSTALL. Return value 3.
=== Logging stopped: 21-08-2008 14:20:01 ===
MSI (c) (D4:10) [14:20:01:594]: Product: F-Secure Client Security -- Installation failed.Hi nikki7,
Are you using a non-english operating system? If you are, then the KnowledgeBase article I included below should be helpful. I hope this helps!
Error -2705 from the MSI Installer Built with the Visual Studio .NET Installation Builder: http://digital.ni.com/public.nsf/allkb/19CA3B8F15B4FB9386256DDA006DFED8?OpenDocument
Regards,
Jason D
Applications Engineer
National Instruments -
unable to update itunes. help. error message when trying to update to latest version of itunes. "the installer has encountered an unexpected error installing this package. this may indicate a problem with this package. error code 2721"
Hello chae84swangin,
I recommend following the steps in the article below when getting an error message trying to install iTunes:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thank you for using Apple Support Communities.
Best,
Sheila M. -
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755.
Although you're getting a different error message, perhaps try the procedure from the following user tip:
"The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems -
Hi,
I am getting error "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869." while installing SAP B1DE.
Note:
Downloaded the B1DE from B1DE:SAP Business One Development Environment Tools
Using Window XP , .Net 2008, SAP B1 8.81 Version
Company Name, Contact Person, Namespace all were given while installing. All of its length is less than 8
Any help is appreciated.
Thanks in advance.
Parvatha Solai.NHi,
Try post a comment in B1DE 2.0.1 new version! blog.
Beni. -
trouble updating itunes - this message appears "there is a problem with this windows installer package. a program required for this install to complete could not be run"
Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
I'm trying to install iTunes to my laptop and I get the message listed above in the topic area. How do I fix this?
Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
Hi,
This is how it all started. When the new update for iTunes 11 came out, I tried to update it. After I had updated it I found nothing had changed. So i tried rebooting my computer and everything and found that still nothing had changed. So I tried uninstalling it. After that I tried to re-install it, but it came up with the
"There is a problem with this Windows Installer package ..." message. So I looked around the internet and found a website that told me to uninstall all Apple products. So i did that. When i tried to uninstall Apple Software Update, it came up with the 'problem with windows' message again. So I used Revo to uninstall it. So I rebooted and tried to install it again. It installed Bonjour and all of the other programs but stopped halfway and gave me the 'proplem with windows' message again. I've looked around and most of the solutions have been to try and repair Apple Software Update, but the problem is, I've already deleted it. So can someone PLEASSEEEE help me fix this problem! (Sorry for droning on)http://support.microsoft.com/mats/Program_Install_and_Uninstall try this an see if it fixes it.
-
I am running Windows 7 64bit. I downloaded the latest version of iTunes and ran the installer. This message pops up, I click OK and the installation continues. Then, when I try to launch iTunes I get this: "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 5)". I have also received this error message even when the installation hasn't had any problems. I have uninstalled, reinstalled, restarted, repaired my .net framework, uninstalled all components following the steps in Article: HT1923 http://support.apple.com/kb/HT1923 all to no avail. It still won't run. It was working perfectly before I updated it to 10.7. After that it all went to crap. I even tried installing the previous version and still get this error message. Any suggestions?
Okay ... so it's not one of the cases of bodged up ACLs on the Apple folder in Common Files. (That's been underlying a few of the recalcitrant E7W5s.
Just in case, let's try the fixit from the following document:
Fix problems with programs that can't be installed or uninstalled -
I'm having problems installing Itines on my new computer with Windows 8. I always get problem with install. the error code is 2503. How do I correct this?
Although you're getting a different error message, perhaps try the procedure from the following user tip:
"The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems -
"The Installation Has Failed." How can I install Adobe Reader XI Pro on OSX 10.10.1?
I'm looking to test out Acrobat's OCR functionality (converting PDF to .docx format). I've successfully downloaded the installer (through the Adobe Downloader Assistant), but every time I attempt the installation, I see the following screen:
How can I get this installation to work? Again, my goal is to test the OCR function of Acrobat XI Pro on a free trial. Any help will be greatly appreciated!Thanks for the response! Here's the log screen I get:
Here's the second line in more detail:
Jan 5 23:06:54 Coopers-MBP-2 installd[393]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Adobe Acrobat XI Pro Installer.pkg”." UserInfo=0x7ff608dbd310 {NSUnderlyingError=0x7ff608e02790 "archive verify failed", NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/21CF0 1FC-9B20-47E7-9271-964351947F9C.activeSandbox/Root/Library/Application Support, NSURL=file://localhost/Users/conelson/Downloads/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI %20Pro%20Installer.pkg#support.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.11.viewer.appsupport.pkg.MUI, NSLocalizedDescription=An error occurred while extracting files from the package “Adobe Acrobat XI Pro Installer.pkg”.} {
NSFilePath = "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/21CF01FC-9B20-4 7E7-9271-964351947F9C.activeSandbox/Root/Library/Application Support";
NSLocalizedDescription = "An error occurred while extracting files from the package \U201cAdobe Acrobat XI Pro Installer.pkg\U201d.";
NSURL = "file://localhost/Users/conelson/Downloads/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pr o%20Installer.pkg#support.pkg";
NSUnderlyingError = "Error Domain=PKXARArchiveErrorDomain Code=101 \"archive verify failed\" UserInfo=0x7ff608e0baa0 {NSURL=file:///Users/conelson/Downloads/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%2 0Installer.pkg#support.pkg/Payload, NSFileOwnerAccountID=501, NSFileHFSTypeCode=0, NSFileSystemFileNumber=85653241, NSFileExtensionHidden=false, NSFileSystemNumber=16777220, NSFileSize=843886316, NSFileGroupOwnerAccountID=20, NSFileOwnerAccountName=conelson, NSFilePosixPermissions=420, NSFileHFSCreatorCode=0, NSFileCreationDate=2014-05-08 14:36:32 +0000, NSFileType=NSFileTypeRegular, NSFileGroupOwnerAccountName=staff, NSFileReferenceCount=1, NSFileModificationDate=2014-05-08 14:36:38 +0000, NSLocalizedDescription=archive verify failed}";
PKInstallPackageIdentifier = "com.a
Any help parsing out the error logs above would be fantastic! -
I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Hi hongkongpom,
Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah. My problem was resolved after that. Will list the chat history below in hopes that it may help you as well.
Good luck!
Samia
Chat Transcript
Friday, October 4, 2013 05:55 AM
Duration: 81 minutes 28 seconds
Rebekah:
Welcome to AppleCare chat support. Please give me a moment to look over your information.
Rebekah:
Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
Rebekah:
Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
SAMIA:
Sure, it's 8L8395UY2C5
SAMIA:
My problem is with iTunes.
Rebekah:
Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
SAMIA:
I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
SAMIA:
I don't have a problem with iPod.
SAMIA:
Just iTunes
Rebekah:
No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
Rebekah:
Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
SAMIA:
This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Rebekah:
Thanks for that info!
SAMIA:
Pleasure!
Rebekah:
What version of Windows (XP, Vista, 7) do you have?
SAMIA:
Windows 7
SAMIA:
Windows 7 Home Premium
Rebekah:
Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
SAMIA:
Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
SAMIA:
- AppleMobileDeviceSupport64
SAMIA:
- Bonjour64
SAMIA:
iTunes64
SAMIA:
SetupAdmin
SAMIA:
I selected Repair in all of them instead of Remove and all worked but iTunes64
SAMIA:
That's when I received the message that I sent you earlier.
SAMIA:
By the way, this is the fir st time something like this occured. I never had problems with installation before.
Rebekah:
I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Rebekah:
First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
SAMIA:
Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
SAMIA:
I closed all applications
SAMIA:
Also, my iTunes doesn't open anymore after the new failed installation.
Rebekah:
The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
Rebekah:
So no worries! We have the right article!
Rebekah:
On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
SAMIA:
I thought so after doing a little exploration.
SAMIA:
done
Rebekah:
Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
Rebekah:
After the uninstallation is complete, we don't want to restart your computer if you're prompted.
SAMIA:
Done
Rebekah:
Then if you see other iTunes entries on the list, we'll want to remove them the same way.
Rebekah:
Then we will remove all instances of Apple Software Update the same way you removed iTunes.
SAMIA:
Okay, but do I have to remoce iCloud as well?
SAMIA:
Rebekah, I received the same error message again when uninstalling
Rebekah:
We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
Rebekah:
How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
SAMIA:
I am unable to uninstall iTunes either
SAMIA:
Stopped completely
SAMIA:
I treied clicking Repair
Rebekah:
Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
SAMIA:
I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
Rebekah:
This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
SAMIA:
Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
Rebekah:
Awesome! I'm glad that worked!
Rebekah:
To be sure I am on the same page, what was the last component we uninstalled?
SAMIA:
iTunes
SAMIA:
Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
Rebekah:
That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
SAMIA:
Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
Rebekah:
The second one is Apple Mobile Device Support.
Rebekah:
The Application Support will be the last component we uninstall.
SAMIA:
Thanks! I'm on it.
SAMIA:
Done! ll 3 are gone, well 4 with iTunes. Now what?
Rebekah:
Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
SAMIA:
There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
Rebekah:
Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
SAMIA:
No
SAMIA:
Since I removed it
Rebekah:
Oh, perfect! If it was removed, we should be set!
Rebekah:
We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
Rebekah:
That should allow you to download iTunes!
SAMIA:
Shall I downloaad the latest vesion?
Rebekah:
You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
SAMIA:
Okay, thanks Rebekah!
Rebekah:
You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
SAMIA:
Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
Rebekah:
You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
Rebekah:
I hope you have a lovely day!
Rebekah:
It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
SAMIA:
Will do, thanks. -
I'm running IE 9 & windows 7. I'm unable to download iTunes. I receive this error each time: There is a problem with this windows installer package. A program required for the program to complete could not be found. Contact your support personnel or package vendor.
There is a problem with this windows installer package. A program required for the program to complete could not be found. Contact your support personnel or package vendor.
Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
Problem with this windows installer package
I-tunes had been working fine. I updated my i-phone so is06 and the next day (notsure if the update is relevant) tried to open i-tunes. I recieved a message telling me there was an error with the link, which unfortunately I did not write down. I have tried A LOT of things lately: installing i-tunes as a different user, running varipous programmes. I got myself in a mess, so I guess I unistalled my Itunes and now I keep trying to download Itunes and the same error pop-up shows up: "There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." so it cancelled my download and when I went to open up Itunes it would not open. I was advised to run a repair through the control pannel but I am not able to follow the steps as nothing related to apple appears in control pannel. I am running Vista.
Something like this?
http://support.apple.com/kb/TS1331
Be SURE that you download just the 64-bit version and not the combo package for Quicktime w/ iTunes, which is only good for 32-bit versions.
http://support.apple.com/kb/HT1923
I stayed with 7.7.1 so I haven't touched 8.0.1+ for now.
Troubleshooting:
http://support.apple.com/kb/TS1717
http://support.apple.com/kb/HT1926
http://www.apple.com/support/itunes/ -
I can't install itunes. I get an error code 2894 & a message that states the installer has encountered an unexpected error installing this package. Anyone know what I need to do to fix this?
Are you able to uninstall iTunes and QuickTime?
You might have to search for the Windows Installer Cleanup Utility, which would allow you to remove some applications that you can't from Control Panel.
Also, take a look at this Apple document -> Trouble installing iTunes or QuickTime for Windows.
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