"the invitation line you have used is invalid"

A client user is unable to sign-in and receives the message "the invitation line you have used is invalid." The Help says that his invitation may have expired, but the record shows that he has accepted and he did successfully sign in before.  Is there a list of error messages somewhere with probable reasons?  Thanks.

You confuse the passphrase with the keys. Your passphrase may be seven characters long but your keys are not. The passphrase is used to generate the keys which you can see in the fields key 1-4. Those keys are the keys which you have to enter into your computer. The passphrase won't work often because it is not standardized how to derive the keys from the passphrase. Thus enter key 1 into the computer and make sure you have selected key 1 as transfer key if your router has the option.
The key in the router is in hexadecimals. The computer should easily recognize the format. The key is 5 or 13 bytes long. In hexadecimals each byte has two digits thus your key is either 10 or 26 hexadecimals long. With 128bit keys it is the latter.
I would recommend to use WPA or WPA2 with pre-shared key instead. WEP can be cracked within minutes. WPA is considered secured. Plus there is only the passphrase. For WPA/WPA2 the way how to derive the actual key from the passphrase is standardized. Thus there is nothing to confuse...

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