The last two times I have updated my iphone 4 it has stopped during the process and has to be completely restored. This wipes out the memory that was used previously and it doesn't come back. Now with update to ver 6 it did the same thing. Why?

Ver 6 wipes out the iphone 4 and it won't restore.
What is wrong with apple?
It did the same thing with ver 5

Hi there,
According to the article below, the error may be related to a hardware issue. Take a look below for troubleshooting steps.
Resolve iOS update and restore errors
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
-Griff W.

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