The Official Complaint P

I have started this thread to ) make Creative realize that customer service is important, 2) to allow them to view the complaints of their products AND services, 3) make corrections to problems, and 4) be a better company in the future. This thread is not created to fraudulently libel or slander Creative; it is here only to show the employees and people in charge of Creative the importance of their customers' opinions. Do not post here to libel Creative; only explain your situation, how you believe Creative could fix this problem, and how they could do better in general. Yet again, to prevent me from getting legal action taken against me, only speak the truth; do not slander Creative.

Many want long warranties and great customer service for free, but are they willing to pay for these in the form of higher prices? These things have a cost that is quite substantial. It is up to the consumer to decide if they want to pay for these. Those who want a longer warranty can buy an extended warranty from Creative. Those who don't want to pay for the longer warranty won't buy it.
What would be a good way to give better service to those who are willing to pay the cost for better service, while giving those who want a no frills approach a lower price? Some software companies have a 900 telephone number and charge by the minute for support. This enables those who don't need the support to buy the software at a better price.

Similar Messages

Re: Official Complaint

I've been trying to order BT unlimited broadband for several weeks. Despite telling them in several phone calls and emails that they had the wrong address for the phone line they assured me that all would be well and a new hub would be sent to the correct address and the engineer would be directed to the correct property. This turned out to be false as the new hub wasn't sent out and the engineer of course went to the wrong address.
I raised an official complaint, well actually I tried to raise it several times but was fobbed off until finally someone gave me a complaint number, a manager then rang that day to promise me she would 'train' her staff to not lie about having fixed the problem when they hadn't. She than promised that she was on the case and that a specialist reorder team would ring me before 8 that evening. This of course also turned out to be false. (maybe she needed to train herself ?)
The next day I raised the complaint again and was told that the previous managers senior would ring me that day and that the specialist troubleshooting team would ring me before 8pm that night. This of course also turned out to be false.
Finally received a text to say 'your case has been passed to the Dundee Trouble shooter team. One of our advisors will contact you by 8pm' the next day. This of course also turned out to be false. (anyone spotting the pattern?)
I think I will cancel the order and try Plusnet, as surely they can't be as incompetent ?

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Official complaints - billing & customer service

What is the email or web form to submit an official complaint about billing errors?
I also have a customer service complaint about Darius G from Skype Text Chat - how can I contact his supervisor/manager to lodge the customer service complaint?
regards

Hi ukghostwriter,
I can see DavidM replied to you via email on 05/02 asking you to reply to his email with your BT account details as these were needed to access your account and for security validation. If you can drop him a reply with those details we can look into this further.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How do i make an official complaint about an app? They have stopped access to my account and are trying to extort money via paypal (skirting Apple) to allow me access again!! Who might i contact regarding this behavior? Does Apple have a code of ethics!

Hello community!
How do i make an official complaint about an app? They have stopped access to my account and are trying to extort money via paypal (skirting Apple) to allow me access again!! Who might i contact regarding this behavior? Does Apple have a code of ethics required for apps?
Ive used this app for a couple years now, invested a significant amount of money developing my account over that time (close to a couple of grand id say). The Apps support wont discuss the situation, just demand the cash to reopen my account. There is no anual fee or anything.... Its extrordinary behavior to now be faced with this loss of investment.
I dont wish to go into more detail in the public domain but your help in directing me to the apropriate contact/department would be greatly apreciated. I'm located in Australia.
Best regards,
Mike

All I can suggest is to contact iTunes. You should not have been able to create a new account with the same email address
Apple - Support - iTunes - Contact Us

Since you don't allow emails any more – I suspect because of the numerous complaints with your service and the way you treat people that you don't want documented, I am calling and I want this call recorded for future reference. I have been a long time fa

Since you don’t allow emails any more – I suspect because of the numerous complaints with your service and the way you treat people that you don’t want documented, I am calling and I want this call recorded for future reference.
I have been a long time faithful customer of vzw and although the past year I have been late on payments many times and really couldn’t afford your exorbitant prices for services lots of other companies offer sometimes three times cheaper than what you charge, I have hung in there trying my best to meet my obligations.
This month has been no exception. You don’t know the background; the whole story of people’s lives. I know you could care less because all you care about is the profit-the money that comes in.
I was told when I agreed to pay my bill on the third per the recorded message that I had 14 days to pay…you cut me off anyway. The phones are not the tissue; your suspending my service means I cannot work. I may lose my job…how do you justify that? In any case? The least you could do would be to keep 4986 on and cut the phones off. But no. You refuse to compromise and meet the basic needs of your customer. What does that say about your company? I tried to call back on three separate occasions to tell you I couldn’t pay because of unexpected expenses but couldn’t get out of the automated system…sadly couldn’t get to a real person which also speaks volumes to me.
All this tells me this is a company I don’t wish to be affiliated with any more. As soon as I can, I will discontinue service with you…I know you could care less. I will honor the remaining portion of the contract but that’s it. You don’t deserve my business. I am a good, hardworking person who, at the sacrifice of myself and my needs, always pays her bills…albeit late at times. I realize others tell you stories and lies to justify themselves. That’s not me. If you knew what I had been through the last 7 yrs you would marvel that I am still on my feet…don’t judge too quickly. You could be wrong…and in my eyes you are by doing this to me.
God will see us through this extremely scary time of that I have no doubt. No thanks to your company and lack of understanding and mercy. I am doing the best I can. Sadly you are not.
See I have choices. MANY choices of providers for services you offer. I don’t have to be treated like this. I don’t have to succumb to your coldness and callousness. I intend to choose better (and cheaper). If your company doesn’t get the “people factor” back you will be sorry.

Problem here is you admit you cannot afford the service.
And you want to blame Verizon for losing a job because you have no cell phone.
If your job depends on that phone I would pay it on time every time if you need a job to pay your bill.
No other service is going to treat you any different. And if you cannot afford Verizon's monthly invoice how are you going to afford new devices, activation fees, possible security deposits on any other cellular carrier? You can't.
Also if you made an arraignment to pay and then decide you cannot do so, why should Verizon extend you service or credit, or why is it you want to use the service and data and not pay for it as agreed.
Get a prepay phone. Its evident the cost is too high for you to afford on post pay.
Good Luck

With my i phone 4 , the Push notifications doesn't work for apps like (fb viber , whatsapp etc ) it only works for the official apps like message even when im using the phone, has this probleme with the iOs 6.0.1 and also with the iOs 6.1

With my i phone 4 , the Push notifications doesn't work for apps like (fb viber , whatsapp etc ) it only works for the official apps like message even when im using the phone, has this probleme with the iOs 6.0.1 and also with the iOs 6.1

This isn't an issue. Notice the screen prior to the one that shows usage has an iCloud section and a Manage Storage button. For this button to activate ios needs to download a few kb from icloud. Switching back to this screen forces ios to download those few kb.

How many times can Windows 7 be syspreped, what is the official Answer?

Hey everyone, can somebody out there give me the straight answer on this? What is the official number windows 7 can be syspreped? I am looking to build my reference images, but every time I do this I have to 150+ updates each time. Can
I get way with just updating the reference image every time? I have heard there is a Max number of times you can do this before you have to rebuild.
We are running WIndows 7 Enterprise with KMS.
Also will this apply to 8.1?
Thanks

Hi,
Sysprep limitations are due to the windows activation process.
There is no limit to the number of times that the Sysprep command can run on a computer. However, the clock for Windows Product Activation begins its countdown the first time Windows starts. You can use the sysprep /generalize command to reset Windows Product
Activation a maximum of three times. After the third time that you run the sysprep /generalize command, the clock can no longer be reset.
Assuming you are using a KMS: We recommend that KMS clients use the sysprep /generalize command where the value of the SkipRearm setting is equal to 1. After capturing this image, use the sysprep /generalize command, where the value of the SkipRearm setting
is equal to 0.
Karen Hu
TechNet Community Support

After the official 10.1 os update my bluetooth in car does not work like it used to.

***SORRY THIS IS CLONED of this http://supportforums.blackberry.com/t5/BlackBerry-Z10/In-car-bluetooth-not-working-properly-after-10...
New to forum sorry.
I have a BB Z10 and whenever I entered my vehicle the in-car bluetooth would connect/pair to the phone and the music which was great and had no problems with listening to music and making phone calls.
But recently with the 10.1 update it's all gone wrong the phone does not respond anymore to making calls, but the music still plays and I can still remote control the music via the steering wheel. however there is no call audio the call starts and it shows it being connected but no audio from the in car bluetooth.
Now I did some CSI investigations into the matter and I have narrowed it down to anything previous to the 10.1 update works fine.
I backed up the phone via BB link and then rolled back the updates and I found that 10.0.09.2372 works just fine with the in-car bluetooth with making calls and playing music I literally just tested this. I then installed the leaked 10.1.0.1880 hoping it was fixed but no improvement over the official 10.1 it still does not play call audio.
I have now reverted back to the official 10.1 and restored phone backup and then once again tried as before with all the pairing one has patience for, it just will not work in my car. I desperately need my Z10 to work in my car!
Is this issue going to be addressed very soon??? I am not the only one with this problem. Help anyone...
I would also like it that the music doesn’t start automatically as I have deezer and would like that to be an option to play that music instead.
Anyway thanks for your time... any help with who to contact or whatever would be appreciated.

Same problem with my z10 since 10.1 OS update. Please help.

I've always had PSE 7.0, but I guess my computer has an issue reading the Installation CD I have for it, so I tried to manually download it from the official website, but when I go trough the whole process, it does not want to accept my product key number

I've always had PSE 7.0, but I guess my computer has an issue reading the Installation CD I have for it, so I tried to manually download it from the official website, but when I go trough the whole process, it does not want to accept my product key number... What do I do?
It's either my computer because it's old, or something is wrong with my cd installer. I don't know, but I just want to install my PSE 7.0, but it does not work even on the official website with my product key #.
PLZ HELP ME!

I've always had PSE 7.0, but I guess my computer has an issue reading the Installation CD I have for it, so I tried to manually download it from the official website, but when I go trough the whole process, it does not want to accept my product key number... What do I do?
It's either my computer because it's old, or something is wrong with my cd installer. I don't know, but I just want to install my PSE 7.0, but it does not work even on the official website with my product key #.
PLZ HELP ME!

I want to question about the official service at the service center of Sony.

I want to question about the official service at the service center of Sony.
long since I like the models and items sony. from start playstation, cameras, camcorders up, I've ever had. and a new camera that I bought two years ie compact cameras Sony Cybershot DSC H200. as of a month ago, a camera was having problems in lenses that would not close. and setting the automatic mode to move by itself. I came to the Sony Service Center in Makassar, precisely on Jl. Shop Pengayomann A5 / 05 (0411) 442340.
operator initially said only two weeks to work on my camera. but this week has been more dau even want to go in a month tomorrow, dated July 9, no news from the service center. and I kept the call to the office service. as well as assorted reasons. there are no spare parts or technical constraints, and the last one I call to his office, he said the factory spare part is damaged. imported directly from Singapore. I think, ko new spare part it can be damaged before using that? how the quality of this Sony spare part? ugly? not good? why?
I was disappointed with this situation, where soon it will Eid, want to return home as well to Java. but the camera has not been settled workmanship?
nah, roughly what is the solution of the Sony plagued with this problem? please help, because he did not know to whom to complain. operator had just said: it's up to the father alone.
once again I asked for his help. solution. if you can before Eid arrived.
Thank you,
AD. Rusmianto

Hi awwee107,
Welcome to the Sony Community!
We have forwarded your query to the relevant team for their further assistance and someone from local CC will contact you.
Thanks!

I live in Saudi Arabia and intend to buy an iPhone 5 (unlocked version) from U.K. I want to know, would it be possible to claim warranty from the local network operator which is the official Apple iPhone seller i.e. Mobily. Would they repair/replace ?

I live in Saudi Arabia and intend to buy an iPhone 5 (unlocked version) from U.K. I want to know, would it be possible to claim warranty from the local network operator which is the official Apple iPhone seller i.e. Mobily. Would they repair/replace my iPhone 5 ?

You would need to return to U.K. for warranty service. The iPhone warranty is not international.

[Solved] Issue installing wine from the official repositories.

I'm trying to install wine, but upon running
$ sudo pacman -S wine
it returns
error: target not found wine
and If I try PlayOnLinux with
$ sudo pacman -S playonlinux
it returns
warning, cannot resolve "wine", a dependency of playonlinux
Wine should still be in the official repositories, and my research has turned up nothing for this issue. Actually I'm not even sure if this is happening to anyone other than me?
Thanks,
Shane
P.S.
I'm new to the forums, so hopefully I posted this properly, and in the right place.
Last edited by ShaneHutter (2015-06-18 07:04:38)

thoffmeyer wrote:run a "pacman -Syy" to force refresh the package databases.
Probably best to use:
# pacman -Syyu
https://wiki.archlinux.org/index.php/Pa … nsupported
EDIT: @OP: Enable [Multilib] in pacman.conf and then run:
# pacman -Syyu wine
Last edited by Head_on_a_Stick (2015-06-18 06:38:39)

Why it is popular applications are not included in the official repo?

Why it is very popular applications like yaourt (GPL), pacman-color (GPL) and many other free programs are not included in the official repositories?
Why not create an official "non-free" repository for popular non-free software?

There will never be an AUR helper in the official repositories because it runs counter to the AUR policy - which is: it's unsupported, so we're not facilitating its use. You need to be aware about the potential drawbacks of its usage, which involves getting you, the user, to make that call to install an AUR helper - which involves more than just calling pacman. Can't comment on pacman-colour, but apart from colour, it doesn't really add any functionality afaik .

Where is the official documentation for Wireless OTA Enterprise App Distribution?

Where is the official documentation for Wireless OTA Enterprise App Distribution? It used to be here:
http://developer.apple.com/library/ios/#featuredarticles/FA_Wireless_Enterprise_ App_Distribution/Introduction/Introduction.html
The above link is present in many posts in these forums (cf. More Like This below this question.
The information I seek may also have been here:
http://support.apple.com/kb/index?page=answerlink&url=http://manuals.info.apple. com/en_US/Enterprise_Deployment_Guide.pd…
The article in question had official details on
the itms-services:// link,
the app manifest file format and
the general information.
Currently I cannot find anything official on enterprise app distribution - only third party information. Has something changed, or is this a documentation glitch? Surely wireless OTA enterprise app distribution is still available via the enterprise developer program?
Note: We currently use this for one of our enterprise clients. But before recommending other clients to join the enterprise developer program, we would like an official citation on whether this mechanism still exists.

OK, the link in my question is no longer a 404. It's been replaced by a redirect to a new iOS Enterprise Deployment subsite which has been remade for iOS 8.
http://www.apple.com/iphone/business/it/deployment.html
My actual question about the technical reference is now located in the iOS Deployment Reference section of Apple Help:
https://help.apple.com/deployment/ios/#/apda0e3426d7

The Official Unofficial 'Arch is Best' Thread

(Arch is the best distro ever...)
...at least for me. i know that one should not make claims that this or that distro is the best os. my past 2,5 years have been a constant distro hopping. i've tried tons of distros, the only one that comes close to arch is gentoo, but my thinkpad is not that powerful (866mhz/256 mb ram) to wait for software to compile.
if there wasn't arch, i'd probably buy a mac. this is my third time with arch, but i don't think i'm going anywhere.
so please keep up the good work, i wish that the archlinux project goes on as long as possible (forever? )
probably irrelevant, just wanted to get this off my heart. thanks for reading[/b]

Arch needs a little more polishing(pacman errors on upgrading) and stop its "let's put things in thousands of different repos(AUR unsupported/community, TURs, current, extra, testing, unstable and never integrate OFFICIALLY things waited for months". (Yes I'm exaggerating)
For example, azureus is waiting to be in the official repos, at least in community...
What I also do not understand, is why devs have not yet built a structure so that devs can massively join the distro...
Apart from that, sure it is one of the most impressive distro I've seen so far, next only to Ubuntu.
I'm now trying(and really like) Sarge and I'm waiting for a Arch 1.0 release !!!

The Official Complaint P

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