The red X that wont go away!!!

i cant restart my ipod classic. i went to the support page and clicked on the red X link and i am unable to put my ipod into disk mode. i restart it and i get the apple screen then i try pressing the play/pause and the select button and after a moment it shows the red x again. HELP!!!!!!!!!!!!!!

you could try, if it isnt too much trouble, to go to the ipod updator and reset your ipod. then, if you have all your music backed up, then it wont be a problem putting the songs back on and make sure you have it set, right from the start, at manual update so that it doesnt happen again. that should solve the problem.

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If you relaunch the finder the phantom iPod folder should disappear.
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Hello!
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http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB17877
Please click the Thumbs Up icon if this comment has helped you!
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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

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but i have problem in step 13. i can't see step 13 because the red box which has this message " please contact itunes support to complete this transaction" apears. plz help me how can i pass this step

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Regards.

The red X that wont go away!!!

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