The scanner in my MX432 is not working...it always say not connected to PC...

Question

The scanner does not work!...I was able to use it only once when I bought it...now I want to scan some photos but it kept saying not connected to PC...what should I do??

Answer 1

Hi smrdhdmom,
To resolve this, please follow these steps:
1. Click on the Canon IJ Network Scan icon in the upper right hand corner.
2. Click on Open Settings.
3. Click Register Scanner.
4. The Twain Data Source Name should read Canon MX432 Series Network. Click on the MAC address and then click Apply.
5. Make sure that the PIXMA MX432 has a checkmark next to it in this list.
6. Click OK. Once the MX432 is selected, please make sure that the MX432 is selected in MP Navigator as well.
To do this, please follow these steps:
1. Open your Applications folder, click on the Canon Utilities folder and then open the MP Navigator.
2. Click on the Preferences button.
3. The PIXMA MX432 that should be selected is the network attached, not the USB attached. The network PIXMA MX432 will be named PIXMA MX432 (xxx) with the mac address of the unit in parenthesis, just as it appeared in the Canon IJ Network Scan Utility.
4. Click OK. Scanning should now be possible over your network.