The screen on my iPhone shattered. Can I get that covered with my apple care if I have never shattered this phone before?

I Had it on my iPod, but I reset to factory settings and it got deleted :( If I find a way to get it back, I'll post it here so you can too.

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My YAHOO e-mail suddenly announces that my resolution is too LOW. I have never had this problem before with MOZILLA. HOW CAN I CHANGE MY RESOLUTION? I

I have been using Mozilla Firefox for ages on my laptop, using Windows 7. I use Yahoo mail for my e-mails. Today, when I booted up, I received a message from Yahoo saying that my "screen resolution is TOO LOW". Never had this before!!!
I tried your helpline and people have obviously had the same issue. You tell us this, how many people and if anybody has had the problem today.....but YOU DO NOT TELL US HOW TO CURE THE PROBLE, but you trawl us through a whole load of screens that are about totally different problems.
SIMPLE SUGGESTION :- If someone has a problem that others have had (just like me), please could you ALSO kindly provide a solution.
Why has this problem suddenly come up anyway??? I look forward to your reply & advice.

This can happen if you've zoomed the page. That effects the screen dimensions as reported by JavaScript and seems to confuse Yahoo.
Reset the page zoom on pages that cause problems.
*<b>View > Zoom > Reset</b> (Ctrl+0 (zero); Cmd+0 on Mac)
*http://kb.mozillazine.org/Zoom_text_of_web_pages

Ive forgotten the password to my iphone.how can i get on it?

ive forgotten the password to my iphone.how can i get on it?

Restore from backup on the last computer you synced with while the passcode was enabled. This will remove the passcode. If you have not synced since setting the passcode, then:
You'll have to force the phone into recovery mode & restore as a new device:
Turn your phone off. Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, restoring as "New" will be your only option.

TS3824 How can we install the iMac Graphics Firmware Update if the screen is white and I can't get to the Apple menu?

How can I install the iMac Graphics Firmware Update 2.0, if the screen is white and I can't get to the Apple menu? My computer has 5 vertical purple lines against white screen at startup before the Apple logo appears and the spinning gear...then everything disappears and the screen hangs on the white screen. I have tried unplugging and removing all my peripherals and the COMMAND, OPTION, P & R set of keys and still nothing. I have tried COMMAND C to start up from cd and it only tells me to turn off the computer and turn it back on. I found information on Apple's Support pages regarding the iMac Graphics Firmware Update but I am unable to download and install if I can't get to the Apple menu. Can anyone help?

You may have hardware problem, I think a visit to your local Apple Store or AASP is in order.

TS4006 My iphone & ipad mini are both here w/ me at my home. But the findme app is showing my ipad mini on the other side of town, how can i get that corrected?

My iphone & ipad mini are both here w/ me at my home. But the findme app is showing my ipad mini on the other side of town, how can i get that corrected?

Hello Krazyboutgolf,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS 7: Understanding Location Services
http://support.apple.com/kb/HT5594
Improving GPS accuracy2,4
GPS accuracy varies depending on the number of visible GPS satellites. Locating all visible satellites can take several minutes, with accuracy gradually increasing over time. Use these tips to improve GPS accuracy:
Ensure the date, time, and time zone are correctly set on the device in Settings > General > Date & Time. If possible, use Set Automatically.
Important: Incorrect settings on your computer can sync to your device. Verify the date, time, and time zone on any computer that syncs with your device.
Restart your device.
Verify that you have a cellular or Wi-Fi network connection. This allows the Assisted GPS (A-GPS) on the device to locate visible GPS satellites faster, in addition to providing initial location information using the Wi-Fi or cellular networks.
Note: Microcells (sometimes called Femtocells) aren't supported with Location Services.
Maintain a clear view of the horizon in several directions. Keep in mind that walls, vehicle roofs, tall buildings, mountains, and other obstructions can block line of sight to GPS satellites. When this occurs, your device will automatically use Wi-Fi or cellular networks to determine your position until the GPS satellites are visible again.
Best of luck,
Mario

MY ipod Touch is Stuck & says Disabled it will not come out of that screen at all. How can I get that off so my device will work

MY ipod Touch is Stuck & says Disabled it will not come out of that screen at all. How can I get that off so my device will work

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
If you previously synced to the computer then you may be able to recover use of the iPod without erasing the iPod by following the instructions here:
Disabled Recovery-must use syncing computer.

I am trying to use imovie and i have never had this problem before. All of my videos are completly grey and when you try and play them all i get is a black screen but i still hear audio. Can you please help and tell me what i need to do. Thank you

I am trying to use imovie and i have never had this problem before. All of my videos are completly grey and when you try and play them all i get is a black screen but i still hear audio. Can you please help and tell me what i need to do. Thank you

Make sure all of the videos used in the project that is having that problem are from the same event. If they are from multiple events, move them all into one event.

HT201269 My Iphone 4 is water damaged and won't work at all so I've bought a new Iphone 5c - can I get my messages and whats app chats from my old to my new phone - they have different sized sims?

My Iphone 4 is water damaged and won't work at all so I've bought a new Iphone 5c - can I get my messages and whats app chats from my old to my new phone - they have different sized sims?

There is nothing saved on the SIm card in an iphone. If you have a backup of the old phone restore that to the new phone

I was turning the screen on my IPAD and it spidered is that covered by warranty?

I was turning the screen on my IPAD and it spidered is that covered by warranty? It wasn't dropped spidered around button

Take it to an Apple Store for evaluation.
Look at the info on this page http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
 Cheers, Tom

IPad 2 problem. After updating to IOS 8.0.2 iPad says that I need to plug into iTunes. When I do that, the only option is to restore iPad to factory settings? iPad will do nothing until then. I have never had this problem before. Help

iPad 2 problem. After updating to IOS 8.0.2 iPad says that I need to plug into iTunes. When I do that, the only option is to restore iPad to factory settings? iPad will do nothing until then. I have never had this problem before. Help

Hi ..
Follow Apple's instructions for recovery mode here > iOS: Unable to update or restore
You can restore from a backup.

It won't let me drag an effect from the browser all of a sudden. I have always been able to do before. I am using effects from favorites bin and when I try to drag it, it won't move. I have never had this problem before. Please help.

It won't let me drag an effect from the browser all of a sudden. I have always been able to do before. I am using effects from favorites bin and when I try to drag it to the timeline, it won't move. I have never had this problem before. Please help.
P.S. I have tried other effects including transitions and it still won't let me drag.

Wow that was really quick, thank you so much. Im not sure at all which version it was because i said it was around 4 years ago he bought it. I know it isn't under his username, since he's a PC person (ugh) so i know its probably registered to one of our actual names. isn't there some way to look it up since we did register it, because I'm not even sure where the disks are from when we bought it (we've moved a lot and also have two storage lockers, i know i would have kept it with other disks) but my cd rom drive is actually broken on my computer as well ( i think it got stepped on and is now squished and won't eject or run disks.)
So is there anyway they can look up that its registered to one of our names since we did register it when we bought and installed it, or do i really have to find the disk with some sort of proof of purchase (i know there would be no receipt after all this time)
either way, ill do what you suggested to the best of my abilities and thank you so much for answering my questions, i can't even open the program as its incompatible and find out the info from that) so I'm in a bit of a pickle and your response was so thorough and it didn't seem to be posted long enough to even write a well researched response, thanks, all the best,
sarucia

I am trying to pay my bill online. However, when I click the "submit" key, it tells me my "nickname" is incorrect. What the heck is a nickname? I have never had this trouble before.

I am trying to pay my bill online. However, when I click the "submit" key, it tells me my "nickname" is incorrect. What the heck is a nickname? I have never had this trouble before.

Had the same problem. Here's how I sorted it out, not including yelling at my PC or ranting in my own thread (that's optional): First you want to delete your saved payment option. If you try this and it does not delete, log out and back in. It should be gone. Now re-enter your payment option (credit card number or whatever you are using) and if it asks if you want to save the data for future use, make sure you give it a nickname that doesn't include any special characters. Hope this works for you!

I have never had this prompt before - " Unable to prepare your project for publishing - the project could not be prepared for publishing because of an error occurred (-108)

I have never had this problem before using iMovie
Unable to prepare project for publishing.
The project could not be prepared for publishing because an error occurred (-108)

When I got the error, I realized it had nothing to do with RAM, I believe it was the camera footage I was using because changed the settings on my camcorder to something iMovie didn't like. So I have changed it back and its fine now.

Frustratingly, since I upgraded to Yosemite 10.10, I too am having the worst problems with WiFi dropping out. I've never had this problem before on my iMac 27-inch mid 2011 model. Turning WiFi off and then back on again sometimes works. Help please.

Frustratingly, since I upgraded to Yosemite 10.10, I too am having the worst problems with WiFi dropping out. I've never had this problem before on my iMac 27-inch mid 2011 model. Turning WiFi off and then back on again sometimes works. Help please. I've already tried a lot of your suggested fixes, but without success. Why hasn't Apple Fixed this?

Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.
Step 1
Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
Step 2
Disconnect all USB 3 devices. If you don't know which are USB 3, disconnect all USB devices except keyboard and mouse.
Step 3
If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.
Step 4
Open the Energy Saver pane in System Preferences and unlock the settings, if necessary. Select the Power Adapter tab, if there is one. Uncheck the box marked
Wake for Wi-Fi network access
if it's checked.
Step 5
Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.
Step 6
In the Wi-Fi settings, select
Advanced... ▹ TCP/IP ▹ Configure IPv6: Link-local
Click OK and then Apply.
Step 7
Reset the System Management Controller.
Step 8
Reset the PRAM.
Step 9
Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.
Step 10
Make a "Genius" appointment at an Apple Store, or go to another authorized service center.

I have downloaded and deleted an album 3 times now because on the playback, every 30-60 secs. it jumps to another song on the album. I have never had this problem before. Thanks !

I have downloaded and deleted an album 3 times now because on the playback, every 30-60 secs. it jumps to another song on the album. I have never had this problem before. Thanks !

Try deleting and redownloading again, this time with simultaneous downloads disabled.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unchecked.

The screen on my iPhone shattered. Can I get that covered with my apple care if I have never shattered this phone before?

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