The value should be set for Base image URL and Image file directory

Hi experts
Now customer has the following issue.
XML Publisher concurrent request, using RTF layout template with LOGO, does not generate the LOGO for Excel output.
but in output formats PDF, it is shown normally.
from the debug log, we can found the following error message
======
[051812_054716051][][ERROR] Could not create an image. Set html-image-dir and html-image-base-uri correctly.
======
so I tell the customer to do the following action plan.
1. in XML Publisher Administrator resp > Administration expand the HTML Output section.
2a. enter a value for 'Base image URI'
2b. enter a value for 'Image file directory'
Customer set the value as following and retest this issue,but he found the issue is not solved.
Base image URI: /u01/r12/ebssnd/apps/apps_st/comn/java/classes/oracle/apps/media/XXSLI_SONY_LIFE_LOGO.gif
Image file directory: /u01/r12/ebssnd/apps/apps_st/comn/java/classes/oracle/apps/media
I verified 'Base image URI' and 'Image file directory' settings:
1) Change output type to HTML.
2) Click the Preview.
but the image is correctly displayed on HTML, so I think the issue is caused by user's uncorrectly setting of the base image URL and/or image file directory
but could anyone give me some advice on which value should be set for Base image URL and Image file directory
Regards
shuangfei

First thing to do is to edit the post and use some tags to format the code as it is unreadable and too much!
Read the FAQ (https://forums.oracle.com/forums/help.jspa) to find out how to do this.
Next we need to know the jdev version you are using!
As the code is generated I would first try to generate it again after the db change.
Timo

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         * Jira Issue NS 30679 - Faiz Qureshi March 7, 2013
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    // $$ END_MDK_RESERVED
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    Sam

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