Think it time to change to more reliable device and one with better customer services..

why is there no line of communication open to apple my i5s has gone haywire and it starting got cost me money work wise !!!!!!!

What makes you think there is "no line of communication open to Apple"?  THIS is a user to user forum, but if you'd like to communicate with Apple, you can do so by going to any Apple store, calling Apple support, or submitting feedback via the Apple website.  How many other lines of communication would you like?
If you have a technical support question, post it here, clearly and in detail, and the many fine folks here will do their best to help.
If your phone is defective, bring it to an Apple store and they will try to help.
Posting tantrums and random venting will not solve your problems.

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