This is big mistake from verizon

i have the service for more than year and im very disappointed with this company...... my question is why verizon keep charge me all moths different amount? what's the different every month?

FYI, you're talking to other customers here.  All we know about you and your services is what you tell us.
I suggest you get copies of your bill for each of the last few months and compare them side by side.  You should be able to pull the bills online.  Personally, I prefer a printed copy for this type of comparison.  You should be able to see what line item is changing from month-to-month.  If you think there is something wrong, call Verizon and ask about that specific detail.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Similar Messages

  • I received an email from verizon telling me that my account is locked and to click on a link to verizon/security to unlock it.  Is this a legitimate email from verizon?

    I received an email from Verizon telling me that my account is locked and to click on a link Verizon/security to unlock it.  Is this a legitimate email from Verizon.  How can I find out what this means?  My phone is working.

    I have never heard of that before, if Verizon Wireless would do anything with your account they would be calling you (removed). In my opinion you should disregard the email.
    Comments edited as required by the Terms of Service.
    Message was edited by: Admin Moderator

  • Is this a legit email from Verizon?

    I received this email supposedly from Verizon.  I don't use text so I don't know why I got this.  Is it legit?
    Dear Valued Customer,
    We are following up on a text sent to you 15 days ago to verify the mobile number you provided.
    To start the process, select the 'Verify Mobile Phone Number' link below. Once you receive the text requesting verification, please reply with your zip code.
    Verify Mobile Phone Number
    Once you've verified your mobile number, you will be able to:
    Get important updates about your account and services
    Receive a code for your online account if you forget your password or get locked out
    Protect your identity and help keep your account secure
    Thank you for choosing Verizon.
    Sincerely,
    Your Verizon Team

    It appears to be legit. Did you just sign up recently and provide your mobile number? If you did than it looks like they are trying to verify the number before they grant access.

  • Is this a legitimate email from Verizon?

    Dear Valued Verizon Customer,
    An outage has been detected impacting your ability to use your Verizon High Speed Internet services. This will limit your ability to use the Internet, including email, streaming music, and other services until the outage is resolved. To check for updates, please visit verizon.com/outage, where you can sign up for updates for this outage.
    You can manage your communication preferneces by updating your profile at verizon.com/myverizon.
    Sincerely,
    Your Verizon Team

    Verizon Notification <[email protected]>
    But can't this be faked?
    My service did not seem to be out as the message stated.

  • I was migrating from a 3gs to the 4s. Big mistake. Have lost contacts and access to music and apps.

    I was migrating from a 3gs to the 4s. Having never upgraded the IOS before, I thought that I should do that before handed the phone down to my daughter to replace her broken 3g. Big mistake. Even using Google sync for my contacts, following instruction from the Google webpage (ambiguous: cancel or not when error message is displayed?) the contacts did not sync to gmail. iTunes says it will sync contacts, but doesn't from the phone, only from the few that were in my old Gmail account. The iCloud set up asks for email and a new password- not specifying that you should use your old email and password for your old iTunes account or your phone will be instantly locked out of those apps and tunes stored there. The web info says you can't merge accounts or passwords, so, I bet I have to cancel the new set up and start over with the old password if it will even let me. I've spent 8 hrs reading, syncing, et c., on this! It will be a long time before I casually buy a new phone from them! I wonder how much time it will take to switch from the 3GS to the 4S? I now have a 3GS without contacts, no way to get the data from those files back, and can't get the apps to it or the 4S until Apple support helps fix the double identity problem.
    Considering that I had verbal instructions from the Apple store prior to the IOS upgrade, reviewed all the details on line, I think this process is woefully lacking in clarity and transparency. The local ATT branch offered nothing except backing up to avoid loss of contacts if both phones were taken to the store, but not any help with the IOS or iTunes content. Cable internet for the 3GS backup and IOS 5 upgrade seemed to take about 2 hours. At least calender, notes, etc. were done correctly and 2500 picture and videos were not removed.

    After the last post,I went to the local ATT for some feedback. The manager there, Stephen, was helpful and spent a long time, even after i had gotten the abbreviated list of contacts I had constructed from the 3GS to the 4S by an iTunes sync with the correct options selected. This however, would not sync notes. I took screen pix of my many stock symbols for future reference, and got them to transfer with Bump (as photos, in case I want to refresh my memory on some of the symbols added previously). I emailed myself copies of 28 notes i did not want to lose, because the iCloud back up would not initially work. After what seemed like years, I finally was able to get it working, following repeated refusal to Merge because of "not enough space available" @5GB even though everything was turned off except contacts and calendar.
    My old phone is finally backed up to the cloud after I turned off location service on new phone, and a bunch of apps and photo data showed up for the first time, as icons to be turned off on the old phone in the  Manage Storage window. It said it was going to back up 8 GB of photos when the photo backup had been turned off on the prior screen. (The screws are loose, and the worm has turned on this software at Apple.)
    Backup for notes, a few contacts, and calendar, over high speed wifi, took 25 minutes to complete without photos.
    I have never seen anything this troublesome in the Apple OS!
    You will need to set your own Apple ID and a .me email ID if you want to use the cloud. My recommendation and that of the store manager for the first time is don't back up any photos, let it erase the photo stream if it wants to. The camera roll should be ok.
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    All in all it appears nothing is going to clone your phone or preserve all the data through a IOS 4.x to 5 migration, though I did not do it right the first time with iTunes, and complicated matters by starting with a new ID instead of my old iTunes account and password, living in a small town, away from any Apple store, though if you can't be there at an Apple store with both phones in hand, they probably can't help much unless they walk you through each option in iTunes and you are very attentive. The store genius I saw did not do this, though I had yet to order the phone at that point.
    Good Luck!
    Message was edited by: richardfromel dorado

  • Verizon received this Priority Express letter from me yesterday morning, no response so far.

    Subject:  Service Ticket # << removed >> and tons of problems from Verizon leading up to it.
    For a little more than the last three years, I had been bragging about the service I have been receiving from Verizon.  That was until a couple of months ago.
    Now, I am having the absolute worst customer experience with Verizon I have ever had with any company in my life.  No other company comes close to the terrible experience I’m having with Verizon.
    Several years ago, when I lived and worked in Auburn, Alabama, I purchased a property on the Flint River in Upson County, Georgia.  I go there for good weather weekends and plan to retire there.  I switched to Verizon because it was the only provider that covered that area.  Customer service, both on the phone, and at the store in Auburn was mediocre at best, but I kept Verizon because I needed the coverage for my weekend place on the river.
    When I started working back up in North Metro Atlanta three and a half years ago, I found a great, privately owned Verizon store in Suwanee, Georgia on Peachtree Industrial Blvd. near work.  The owner and his employees were all very knowledgeable, friendly, and helpful. When I considered getting a Verizon Mifi, I was concerned about whether it would work at the river, so they even gave me a loaner to try out for a couple of weeks.
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    Before the part could come in, Verizion downloaded a mandatory software update to my phone. When the download was completed, the phone no longer worked.  I could use the camera and access my documents, but I could no longer make phone calls or access the internet on my phone.  When I called Verizon (on another phone), they said this happened with a few phones with this download.  They had me try a few things to try to resolve the problem and then said I would have to send the phone in and have it replaced.  I had only had this phone a few months, so it was in warranty.  They told me to save all my information that was in the phone first.  That’s kind of hard to do with the connector broken and with the phone not accessing the internet.
    I took the phone to the Verizon store on Peachtree Parkway where an employee named Brian managed to figure out how to upload my information on the cloud using the store Mifi. He then told me that since I had a lot of data on my phone, it was going to take up to 8 hours to upload everything, so I would have to leave it overnight at the store.  He said he would go ahead and order the replacement phone to be shipped to me and I could come back to the store tomorrow to pick up the defective phone to ship back.  He went behind the counter, and when he came back, I started to tell him that I wanted the replacement phone shipped to my work address.  He said it was too late.  He had already placed the order without discussing it with me and was having it shipped to my apartment.  I asked him to change that because I’m at work during the day and there’s nobody at the apartment to receive it.  He said the address could not be changed until the tracking number indicated that FedEx had it in transit.  He assured me that FedEx will leave it with the apartment office staff, but if I wanted, I could call FedEx, and have them change the address after it had left the Verizon facility.
    A couple of hours later, back at work, I saw that the tracking number indicated that the phone had shipped, so I called FedEx.  FedEx told me that they had contract agreements with Verizon.  One rule was that only Verizon could change the ship to address.  Another rule was that the recipient had to provide government photo ID to receive the package.  They were not allowed to deliver it to apartment office staff.
    I called Brian back at the Verizon store.  Brian was technically savvy, but he had a poor attitude and had grown tired of me. He refused to contact FedEx, so I called the Verizon service number.  The woman on the phone said that it was correct that only Verizon could change the ship to address.  She said she would forward my call back to the store and stay on the line with me. She forwarded the call, but when Brian got on the phone, she was no longer on the line.  I had to tell Brian that I would call the Verizon service number again before he finally agreed to contact FedEx, but he said he was busy and would do it in about twenty minutes or so.
    Not trusting Brian by now, I wouldn’t let him hang up the phone until he carefully took down my work address and my email address.  I made him promise to send me an email after he had changed the ship to address with FedEx and to state my work address in the email so that I would know that he had gotten it right.  Brian sent me an email a few minutes later stating that he had gotten the ship to address changed to my work address.  I am including a copy of that email with this correspondence.
    The next morning, I advised the people at work in the Receiving Department and the Receptionist about my anticipated shipment and monitored the tracking number which was indicating that the phone was out in a FedEx truck to be delivered.  Then the tracking said that the delivery failed because nobody was at the address to pick up the package.  It showed that they tried to deliver it to my apartment address.  I printed a screenshot of the failed delivery. I called FedEx and found out that Brian had lied and never contacted them.  FedEx finally allowed me to have the shipment delivered to a nearby FedEx store.
    It was delivered to the store a few hours later.  When I picked up the delivery after work, there were two identical boxes in the shipment. Both of them had the apartment address on them, and both of them were very light in weight like they were empty. When I opened the first one, it was empty with only the cardboard and stretchwrap shipping insert and instructions for shipping the defective phone back.
    When I opened the second box, even though it felt very light too, it had the replacement phone in it. The phone itself is very light without the battery.  I figured the first box was for shipping the phone back.  I briefly wondered why Verizon didn’t just want it shipped back in the same box in which it came.
    The next day, I went back to the Verizon store to pick up the defective phone.  I also wanted to confront Brian about lying about not changing the ship to address leaving it to be shipped to where it could not be delivered. Brian was not there though, and nobody there could find the defective phone.  They asked me where in the store I had left the phone.  When I told them that I left it with Brian, the reply was, “Oh, well Brian’s not here today.”  I had to insist that they keep searching until they found the phone.
    One of the technicians started the downloading of my information from the cloud to the new phone. He also said that it was going to take several hours.  Since I had brought my own Mifi with me this time, he said it would continue downloading when I left the store.
    I then asked to see the Store Manager.  The technician kept asking why, even when I told him that I  had no complaints about him.  I had to insist on seeing the Store Manager.  When she came out I told her about Brian.  She was a bit defensive at first, but nodded about Brian’s poor attitude. She became obviously concerned when I showed her a hard copy of Brian’s email saying that he had changed the ship to address to my work address and the hard copy of the screenshot showing that the delivery failed the next morning because it was still sent to my apartment address.  She asked if she could make a copy of the two documents.  It was clear that she wanted to confront Brian about this as well.  I told her that she could keep the two copies.
    I also lost almost all of my contacts from the defective phone because the battery went dead while uploading to the cloud.  At least all of my photos and documents were intact.
    The very next morning I shipped the defective phone back to Verizon.  I’m not sure which of the two boxes I used because both of them had shipping instructions in them and I couldn’t tell which was which.
    A couple of days later, I received an automatic text message from Verizon telling me to ship back the defective phone or I would be charged a fee that could exceed $500. Since it said to disregard the message if I had already shipped it, I didn’t give it too much thought.  Later the very same day, I received another automatic text message from Verizon confirming that the defective phone had been received.
    After another couple of days, I received another automatic text message from Verizon again saying that if I did not ship back the defective phone, I would be charged for it. I called the Verizon service number. The person confirmed that Verizon had received the defective phone and assured me that I would not be charged for it. I told him that I received this warning message a couple of days after receiving the automatic message confirming that the defective phone had been received.  He told me that often the automatic messages got out of sync and not to worry about it.  I also told him about the empty box that I had received.  He also assured me that was not an issue.
    Throughout November, I kept getting these warning messages.  Everytime I got one, I called Verizon and was told everything was okay. I told them that I did not appreciate this aggravation.  I was paying Verizon for a service, and Verizon was taking up too much of my time dealing with them.
    On November 30th, I got a message saying that I had been charged for the phone, but if I sent in the defective phone, the charge would be removed.  I went online and checked my Verizon account and saw no charge had been made on my account.  I then called Verizon as I have done so many times in the last month, and was told that if there was no charge showing up on my account to not worry about it.
    I didn’t get any more automatic messages after that, but I kept monitoring my account online.  On December 23rd, my account showed that I had been charged $499.99.  I immediately called Verizon.  The lady could tell I was upset.  She told me to hold while she pulled my information.  I waited for quite a while.  Then someone else picked up on the line and said she was Stacy and asked for my identifying information.  When I asked what happened to the other lady, Stacy said that calls were not supposed to be forwarded to her without advising the customer, and that she would take care of that.
    After going through the whole thing again, Stacy said that she had to fill out a form, but would get to the bottom of this.  Later that day, December 23rd, she sent me a text message saying, “Your ticket number is 198708.  I will call you with the outcome most likely next week.  Thank you for your patience.”
    I didn’t hear from Stacy again until she sent me a text message on January 5th.  She sent, “This is Stacy from Verizon.  I am still following up on your ticket for the phone charge.  Thank you for your patience.”
    I work as a consultant on a noisy industrial plant floor, so I did not hear my phone ring on the morning of January 8th.  I was shocked later when I listened to the voicemail Stacy had made.  She said that I intentionally had the store order a replacement phone and then I personally ordered one.  She said that Verizon has the proof that I received two packages and that I must return the extra phone or pay the $500.  She said that she does not have a direct line so I can’t call her but she would try to call me back.  I cranked up the ringer volume on my phone to maximum, and changed the ringtone to “Bug’s Story”, which I found to be the most noticeable ringtone, and carried my phone in my shirt pocket for the next two days so I would not miss her call. She did not call back the remainder of the week.  Basically, she implied that I was a deliberate thief in a voicemail from a phone to which I cannot call back to and reply.
    Calling someone a liar is a strong statement, but Stacy saying that I personally ordered a phone is an outright lie.  I never told her about the store ordering the phone.  If Stacy can look into the records and determine that the store ordered a phone, she can obviously see that I did not personally order one.  I am sure that somebody reading this can have this confirmed as well.  Besides, both packages had the apartment address printed on them, where I knew I would not be able to receive the shipment.  Talk to that store manager.  I’m sure she will remember how strong an exception I took to sending the phone to that address.
    I don’t know how your system works, but if the store and I had both ordered a replacement phone, wouldn’t they come in separate shipments?
    I am not going to pay $500 for an empty box.  Period. It’s not going to happen.  As many times as Verizon employees’ words and promises to me have failed and considering how much time consuming trouble and distress I have been put through, and now this final insult of insinuating that I’m a thief, if anybody should owe anybody several hundred dollars, Verizon should owe me, the person who has been a loyal customer for several years and has done nothing wrong.
    I’m offering Verizon two courses of action to resolve this:
    First choice:  Drop this phony $500 charge.  This woman Stacy must apologize as well.  If she doesn’t, she should be fired.  Accusing customers of thievery without getting the facts straight and not allowing the customer to reply is reprehensible and absurdly arrogant.
    Second choice:  I find another service provider for both phone and internet, send you back the phone I am using and pay my remaining service balance, and we end our contract.
    Even writing this lengthy explanation has been time consuming, taking up precious hours of my weekend.
    I want this issue ended now.
    Message was edited by: Verizon Moderator

    That's all terrible. Just for clarification, this is a peer to peer forum. I am guessing that you posted this here to have others be aware of this. You most likely won't get a response from a VZW rep here and if you do it may not be fruitful.
    I can also tell you that a store rep doesn't have the ability to change the shipping address unless it is done at the time of the order. It is correct that to change the shipping address the tracking number has to be generated and then VZW has to fill out a form with FedEx and that could delay the package by up to 48 hours. I don't know how you received 2 packages BUT when VZW sends a device they make a note of the ESN on your account with the package's tracking number. If, in deed, their records indicate that 2 devices were sent they can easily rectify this situation. How? It is simple.
    1.) Take note of the ESN on your current device. Take the battery out and it is on the sticker. It will most likely begin with 99.
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    This can also be done in a corporate VZW store. Not that you'd want to but if the store that Brian works at is one, I would go back there.
    Hope this information helps you start to get to the bottom of this. It shouldn't be on us to do any legwork but we have to be proactive when it comes to our money.

  • I've just bought an iPhone 5S in the UK, seems like a big mistake. I have turned off sync to icloud from the phone for both my contacts and calendar, as told on itunes. However, iTunes still says they are synced from iCloud and wont sync to PC, Fix ?

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    I'm happy you figured it out and just try to keep in mind that not everyone you talk to at support will give the same advice or have the same knowledge. Just like those who contribute to these forums. Sometimes Google is your best friend.
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    I purchased 2 ringtones in "i tune store", but i think i made a big mistake; please help me because Im afraid that i will be charged a lot; <Edited by Host> ; i need a live person to help me.
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    These forums are not moderated by Apple, we are all Users like you.
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    I have a iphone 4 with att my 2 sons just got 4s from verizon I set them up on my itunes account I was getting there emails I made them thier own I tunes accounts and this is still happening. How can I fix it?

    Welcome to the Apple community.
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    Any time you are unsure of the legitimacy of a notification like that, go directly to the source. Instead of clicking on any links in the email itself, go directly to verizon.com, sign in, and look at your account. Alternatively, you can call Verizon Billing to verify your account status. They have options for getting ahold of them on teh Contact Us link at the bottom of every page.
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    "All knowledge is worth having."

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