Hp laserjet pro cm1415fnw won't scan WIA error.

We just got a hp laserjet pro cm1415fnw, it manages to print, but unfortunately it won't scan. We set it up to be wireless since it will be used by various users. When I run the HP printer and scan dr. it says that there's a WIA error. I tried uninstallin and reinstalling all the drivers and software, as the HPPSdr reccommended, nothing happened. I went into the forums and checked the services that needed to be running in order for the scan to work. All the services were up, but still it won't scan. I'm running out of options here with this device. If anyone could please give me some advice on how to fix the scanning issue I will be extremely grateful.
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Hi @sil89,
I understand that you are unable to scan, but you can print over the wireless network. I can help you.
Can you scan from any of the other networked computers?
Are you signed is a the Administrator of that computer?
WIA drivers are part of Windows Operating System.
Run this Microsoft Fit It Tool to see if it will resolve this issue.
Diagnose and repair Windows File and Folder Problems automatically.
I have provided this document, just to make sure these are the same ones you had checked.
This document is to Check the Windows Image Acquisition (WIA) services.
Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.
Disregard the title.
Go to Solution three: Check the Windows Image Acquisition (WIA) services.
Temporarily turn of the Antivirus Software and try scanning again.
If the issue persists, download and try to repair the WIA drivers. If you don't feel comfortable about doing these steps, you can contact the computer manufacturer or Microsoft to resolve this WIA error.
Back up the registry first.
How to back up and restore the registry in Windows.
Restore Default Startup Type for Windows Image Acquisition (WIA).
Please let me know the results.
Thank You.
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Gemini02
I work on behalf of HP

Similar Messages

Laserjet pro CM1415fnw color mfp - scanning size

When scanning a letter size document through the paper feed, the documents always scan legal size. I tried to change the paper size, but the only option given is "automatic". If I place a single piece of paper on the glass, it will scan letter size. If I have a 10 page document to scan, it takes too much time to place each sheet individually on the glass. Can someone help with instructions on getting letter size documents scanned through the paper feed to scan to letter size documents rather than legal size?

Hi @lejoco ,
I see that you are experiencing issues only when scanning from the ADF. The letter size is scanning as a A4 size.
I would really like to be able to help you resolve this issue.
What application are you scanning with?
If you installed the full software drivers, the scanning software would be HP Scan Software. Here is a screen shot of the paper options that you should be getting when scanning.
If you are still not able to change the paper sizes through the software, I would uninstall and reinstall it.
HP LaserJet Pro Series Full Solution Software and Driver.
If you need further assistance, just let me know.
Have a great day!
Thank You.
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Gemini02
I work on behalf of HP

HP laserjet pro n1212mf won't scan

I installed this printer over a network on my Macbook using the HP supplied CD when I was running OS X Lion. I have upgraded to OS X Mountain Lion and I am unable to scan. I have done Apple Software Updates. When I open HP Scan it reports no scanner. When I open Preview, scanning is grayed out. Can anyone help? Thanks in advance.

Following Rajat's post, I decided to dig deeper into this printer support issue for the LJ Pro m1212nf printer.
Again, I scanned backwards and forwards through the Oct. 2012 Apple update, HP Printer Drivers v2.12 for OS X, and did not find the m1212nf printer in the list of currently supported printers for Mountain Lion. Just in case I missed it the first and second time through.
The software that Rajat suggests is universal binary (PPC/Intel) that was released in early June 2012 and was for OX 10.6 and OS X 10.7 support. There is no indication that HP tested it against Mountain Lion, and in fact, despite what HP says below, the printer no longer appears supported in Mountain Lion per HP documentation below.
HP suggests that if this printer was installed and working with Snow Leopard or Lion, that during the upgrade process to Mountain Lion, the driver would be automatically updated and the printer would work with Mountain Lion too. Yet, by October 2012, there is no explicit HP driver support for the m1212nf printer on their site, or through HP printer updates supplied via Apple, for Mountain Lion. No doubt, there is temptation to install the old driver support. If it causes your system to crash dump, uninstalling it will be a PITA.
See this link, “Installing the printer on a Mac running OS X 10.8 Mountain Lion (Network Connections Only). On that page, there is an expandable section entitled, “Is my printer supported in OS X 10.8 Mountain Lion.” When expanded, it produces another link to HP Printers supported in Mac OS X 10.6, OS X 10.7, and OS X 10.8. On that page, expand the category, HP LaserJet color printers and All-In-Ones. Even though you are presently on an HP Customer Care page for the M1212nf printer, HP indicates that this printer is not among the supported printers in Mountain Lion. In fact, support begins with the M1217mfw series!
The best metaphor for HP these days is a dyslexic dog chasing its tail.
I haven't changed my position. Originally, I could have sent you a link to the same outdated driver download, without all this extra investigation. I felt you deserved better, factual guidance.
I still use an HP Laserjet 4M Plus that I purchased new in 1994. Cost $2400. Still driver support for it in Mountain Lion. Still no problems with the printer. It was made for HP by Canon. When it is time to replace this printer, HP will not make the short list.

HP LaserJet Pro CM1415fnw color MFP printing & scanning problems

Ever since I purchased this multifunction color printer, it has been unreliable. My Mac Mini running the latest OS (currently Mavericks OX 10.9.2) will be printing and scanning fine, and then at some point it can't find the scanner, the printing slows to an amazing crawl, and then the printing stops altogether. I have repeatedly attempted to set up the printer under Preferences and have installed the latest drivers from the HP website. When that works, it's a short-term fix; eventually, the bugs come back. The darn thing won't scan or print again, and I'm pretty fed up. I paid a premium price for a premium color multifunction printer for my home, and it has been nothing but a problem. Help!

Hello StoopBoy,
Welcome to the HP Support Forums.
I see that you have an HP LaserJet Pro CM1415fnw color MFP being operated on a Mac 10.9.2. The CM1415fnw will not maintain a continual connection to the computer displaying errors and very slow printing. Since you have done a great job already troubleshooting the issue some of the steps I suggest will have already been done by yourself.
I suggest you take these steps to help resolve the issue:
1. Reset the Printing Systems by following this Apple Document: Mac OS X: How to reset the printing system.
2. Uninstall the HP LaserJet Pro CM1415fnw color MFP with this HP document: Uninstall HP printer software.
3. Repair disk permissions on the Mac.
4. Check for and install any and all updates on the Mac.
5. Downlaod and Install the printer HP LaserJet Pro CM1415fnw color MFP software.
I hope this helps and will allow you to have more continual functionality with your Laserjet.
Thanks,
JERENDS
I work on behalf of HP
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My HP LaserJet CM1415fnw won't scan from my Windows 8 computer

My hp LaserJet CM1415fnw won't scan from my computer using the paint application on my computer. I had no problem with previous computer. But I purchased a new computer with Windows 8 and the can option in Paint cannot be selected.

Hi HelenBay,
Welcome to the HP Forums!
I see that your HP LaserJet CM1415fnw will not scan from your Windows 8 computer, and I am happy to help you with this scanning issue!
For further assistance, I will need to know:
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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HP LaserJet Pro CM1415fnw Color Multifunction Won't Print PDF Files

I recently encountered a problem where my HP LaserJet Pro CM1415fnw Color Multifunction would not print PDF files. I tried printing from Preview, Adobe Reader, Word and PDF Pen Pro and the document would not print. But the printer had no problem printing other formats such as JPG, DOCX etc. from the same computer both before and after.
What happened is that the computer indicated it sent the document to the printer and the printer screen showed "Printing Document" momentarily - but then the the printer screen would return to the Ready screen and the document would not print. There were not indications that the printer was having a problem.
I reinstalled the HP drivers - no change.
Finally I was able to print the document by opening in Photoshop and saving it as a JPG.
I am running OSX 10.9.2. on a MacBook Pro.
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Hi 5teve,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to print PDF documents.
I will be happy to help you.
Check the driver name. If it shows HP Laserjet CM1415 - Airprint it would be the Apple driver.
Delete it and add the new driver in for just the HP Laserjet CM1415. You might have to click on the drop down to select it from the list.
Here is a screen shot for a example. Different printer showing though.
Please let me know the results.
Thank you for posting on the HP Forums.
Have a great day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HELP! Problem using HPSCAN.exe or TWAIN driver for HP Laserjet Pro cm1415fnw using Windows 7

I have been using the HP Laserjet Pro cm1415fnw for over a year without a problem. At the time when I first purchased the unit, I was using a Dell desktop with Windows XP and connected the printer via USB port. I was able to print and scan from my computer, including from within applications that use TWAIN scanning driver such as Word, Acrobat, etc.
I have since upgraded to an HP slimline s5-1160 computer using Windows 7. I installed the Laserjet software from my installation CD's without a problem. The printer is connected to the computer by USB port. I can continue to print without a problem. However, I no longer am able to scan using the HP software (HPscan.exe) nor from within applications that use TWAIN scanning driver such as Word, Acrobat, etc. When I attempt to do so, it takes a long time before it asks me what TWAIN scan driver to select. When I select the HP cm1410 MFP series, the program either crashes or reverts to the state it was before I attempted to scan an image into a document from within the program.
I can however scan successfully using the Windows Scan and Fax wizard or if I choose "Devices and Printers" from the Start Menu and select "Start scan" from the menu after right-clicking the HP printer icon. However this option limits my use of the scanner -- I cannot scan to a PDF nor can I scan multiple pages into an OCR application. I'm forced to scan to either a JPG or TIF or PNG.
As for attempting to resolve this problem I have done the following with no success:
Uninstall and reinstall the full software and drivers (and using the most recent version on the HP website)
Change USB ports and/or cables
Run the HP scan diagnostic utility, which seems to show an error at the WIA scanning step and then recommends that I uuninstall and reinstall the full software. When I skip that and allow it to check for TWAIN scanning, it gives me a similar error, suggesting that I use the most recent version of the drivers (the driver that I am using is v 3.0 dated 11/12/2009) Therefore in this case the HP scan diagnostic utility does NOT provide a fix for this problem other than uninstall and reinstall, which I have done several times to no avail
Contact HP support both for the computer and the multifunction printer (which as I understand are different support staff). The printer staff claims it's a software problem and that the computer staff should be able to resolve it (something about not having "launchpad" installed properly. When I contact the computer staff, they claim it's a printer driver issue. So I am at a standstill
I researched the HP support forums only to find from this link - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02661093&cc=us&dlc=en&lc=en&product=4089468&tmp... - that if you cannot scan from HP software that you can use the programs that rely on WIA drivers (Windows Fax and Scan) which I already know I can do but implies that HP does NOT have a solution for how to scan using their own software!
My gut tells me that this is one of those problems that many others may have but for which there is no workable solution. It's possible that during the course of uninstalling and reinstalling the software, remnants may remain behind that prevent proper functioning of the drivers, but without knowing how to specifically "clean" those remnants before reinstalling the software, I am at a loss. Oh and by the way, I've also tried using CCleaner and Norton Registry Cleaner in an attempt to clean those remnants, but that effort didn't help.
My question is basically this... does anyone know of a fix around this problem or must I resign myself to using the Windows Fax and Scan wizard to scan in documents and images and forget about using TWAIN programs as HP seems to be suggesting? I would think that given that I am using an HP printer/scanner along with an HP computer with Windows 7 that this problem should NOT be a problem!
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Before attempting to install the printer on my computer (HP slimline s5-1160), I had been able to successfully install the printer previously on two other computers: a Lenovo T-410 laptop (work computer using Windows XP) and an HP Pavilion Elite HPE (wife's computer using Windows 7).
On those computers, I can use the TWAIN driver from within applications without a problem, and the HPSCAN.exe file works as well. Both computers connect to the printer wirelessly.
It is while trying to install the printer on my home computer via USB that I am having all sorts of difficulty. I have also tried to connect my s5-1160 to the printer wirelessly from my computer. I also checked the Windows Services, and all seems fine there. I also tried switching USB ports and cables. Again, no luck with the scanning using TWAIN driver.
One other point: when I use the original installation CD that came with the printer to install on the s5-1160, the installation seems to stop when it says "Checking requirements for installation" That didn't happen with the two other computers. However, that problem doesn't happen the s5-1160 when I used the more recent version of the full software from the HP website.
Let me reiterate. I have never had any problems with printing from any computer. The scanner works fine from my s5-1160 if I resort to using the scanner and fax wizard using the WIA drivers. What I am unable to do is to get the scanner to work from within an application using the TWAIN driver or if I use the native HP application (hpscan.exe). Nothing seems to happen. Because of that I cannot scan directly into a PDF.
And the only fix that the HP scan diagnostic utility continues to recommend is that I uninstall and reinstall the software. It shows errors in the WIA scanning step and TWAIN step.
Is it possible that because of behind-the-scenes Windows updates that my s5-1160 is receiving that a software conflict is created that prevents the TWAIN driver from functioning properly? Other than that I am at a loss to figure out why this is happening.

HP LaserJet Pro CM1415fnw Color Multifunction Printer - CAN'T FIND ANY WIRELESS NETWORKS

PRINTER: HP LaserJet Pro CM1415fnw Color Multifunction Printer
OS: Windows 7
OWNED: Over 2 years with no problems
LOCATION/SET-UP: At my personal residence. All-in-one wireless router through cable company.
ISSUE: All of a sudden, printer cannot find any wireless networks. Nothing has recently changed in my service provider or equipment. I know that the router and internet is not the problem because our 2 smart phones and three laptops still connect. I've triend manually setting up the network using SSID and Keyphrase but still nothing.
HELP!
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View Solution.

I would perform a hard reset by removing the power from the entire machienethrough the powercord for thirty seconds. Following that I would reconnect the printer to the wireless network and set a static IP/
-Spencer

HP Laserjet Pro CM1415fnw Color MFP

Can you tell me the dimensions and weight of the box with everything included (printer, toners, and accessories) that the HP Laserjet Pro CM1415fnw Color MFP is shipped in ? I need this for shipping/costing purposes.

Here is what i have been able to find so far. I'll keep looking for your answer.
Physical dimensions
The dimensions listed are for the product without the power supply attached.
Height
608 mm (24 in)
Width
442 mm (17.4 in)
Depth
445 mm (17.5 in)
Weight
22.6 kg (49.8 lb)
Regards,
affableLJ
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HP Color LaserJet Pro MFP M177fw cannot scan or copy

My HP Color LaserJet Pro MFP M177fw cannot scan or copy. Screen on the printer just show calibrating only
Bsically an't scan or copy, the printer is just showing a message on the display of "calibrating".
Thank you for help

Hi @Ern88 , I can help you with not being able to scan or copy. The printer is showing that it is stuck calibrating.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Try to make a copy again.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Hp office jet pro 8600 won't scan

Wirelessly connected office jet pro 8600 won't scan in windows. I've checked to make sure proper services are running and they are. Started running diagnostics utility and the driver didn't check out but I have the correct one installed and the printer works just fine. Occasionally a message pops up and says that the computer has lost connection with the scanner. Any help would be much appreciated. Thanks.

Hi GradyIV,
I can help you scan from your Officejet 8600 to your Windows operating system. It sounds like you have run the HP Print and Scan Doctor, is this whee you say the driver error?
I suggest using the following steps to delete the printer from device and printers, and the driver from the server properties.
1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.
After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
If the issue persists let me know and I will do what I can to help.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Can't get Airprint to work with HP Laserjet Pro CM1415fnw

I'm recently purchased the Laserjet Pro CM1415fnw, but i can't find it in my iphone or ipad. evrythings were installed and configured properly even the latest firmware was installed. but still i can't find it in my devices.

Hello,
Thanks for the post. With this one, I've pasted a couple of links below that should assist. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02950715&cc=us&dlc=en&lc=en&product=4089468&tmp...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&product=4089468&tmp...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02759940&cc=us&dlc=en&lc=en&product=4089468&tmp...
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LASERJET PRO 200 COLOR MFP Scanning Multiple Pages

Just got a LASERJET PRO 200 COLOR MFP, I am trying to scan from the document feeder, but when i scan it only scans the scanner glass, it doesnt pull from the feeder...any suggestions?

Hi @asherwood1 ,
I see that you are unable to scan from the ADF, it will only scan from the glass. I will try my best to help you out.
What is the full name and product number of your printer? How Do I Find My Model Number or Product Number?
Are you getting any message on the printer when the document is loaded?
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
I have provided a document for the ADF not pulling through the paper, it might not be your exact model, but you can still follow through this document.
'Document feeder mispick' Message Displays on the Control Panel and the ADF Does Not Pick Up Paper o...
Update the printer's firmware.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Laserjet pro 400 mfp m425dn scan software

I have a LaserJet Pro 400 MFP M425dn all-in-one device. I have it connected via USB. It works as a printer. I cannot get any of the scan software to recognize that I even have a scanner.
I have Windows 8.0 (junk).
I have installed HP Scan and Capture software. I have installed the drivers - I had to go do devices and put the CD in the drive and search for driver there.
How do I get the software, HP Scan and Capture, to recognize the scanner? I can print fine, I need to scan, too.

Hello Sardonnic_Pizza,
I understand your concerns. Unfortunately, for this type of printer, I need to direct you to our Enterprise Business Community Forums. This will be the right section to troubleshoot this issue.
Good luck.
I worked on behalf of HP.

HP LaserJet Pro M1217nfw Multifunction Printer scaner driver problem in windows 7

I have a HP LaserJet Pro M1217nfw Multifunction Printer. Printer is ok but Scaner has problem in Windows 7 scaner driver is deleted when i try to scan it show the error " Scaner not communicate " I have to reinstall driver after few minitus again same problem . Pls advise me what is the best solution for that

Hi KrunalPatel,
I'll paste a link to a troubleshooting document below - from what I've read, it has the best chance at fixing your scanner errors, as it has the most steps to try
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02917811
Please let me know how it goes
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Hp laserjet pro cm1415fnw won't scan WIA error.

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