This item is free in the store

hi
I have problem downloading One of the apps i paid for, "WhatsApp"
I had problem last night i changed my pin code and forgot the code, so i went and erased the content and restored from iCloud, everything went perfectly, but I have noticed that the App called "WhatsApp" was never restored, so i went to the App Store and selected Install and was promoted for my password, I have entered it.
After being promoted to enter my password i see a dialog that says "This item is free in the store" with two buttons "Cancel - Download", so i click Download, and it keeps repeating the same dialog unending, so i went to connect my iPhone to my PC and synced the old version i have on my PC. it went ok, however when i open the App Store it says there is an update available.
I click update and i get promoted the same dialog again and the App never updates, It might have to do with me had paid for the app before it went free.
Please advice me on how to proceed to fix this issue, i have the same issue with iTunes on both PC/MBP, and i already attempted to erase and restore from iCloud with no success.
Thank you.

Hey, guys.
I contacted the international support. I don't know when a response will arrive.
So, I upload the screenshot of the popup and the text, for a best index.
The problem is that when I press the download button, the popup will reappears.
"The item is free in the store."
"This item will be added to your Purchases and will be available even if your Family Sharing status changes."

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