This phone is terrible!!!
In July I purchased the Droid Incredible 2. It worked for about 2 weeks and ever since then i've been having issues. With every issue i had i called into Verizon, and every representative sent me a refurbished phone. Since July i've had 5 phones sent to me. And now, on my 5th phone, its not charging! Why do i get charged for a device that doesn't work? And everytime i go into the store i get treated terribly. I think after the 5th phone, it should be Verizon's job to get me a new phone-for no charge. I am so sick and tired of this phone, the keyboard freezes constantly. It turns off randomly, and i'm still paying $80.00 a month for this piece of crap phone that hasn't worked since July! I am very infuriated. I am making a trip to Verizon today, and they WILL supply me with a new phone, that isn't the Droid Incredible 2. I do not recommend this phone for anyone!!
Hello abcdecourtneyyy,
Five devices back to back is definitely unusual for any make and model device to be experiencing the same issue(s). I can certainly empathize with you on how frustrating this situation can be. In your original posting you stated that the device isn't taking a charge, rebooting on it's own, and the keyboard is freezing? May I ask are all three of these the original issue that you were having with the Incredible 2? If this is the case then I have posted some troubleshooting steps below so we can filter out what is the true cause of these issues. Please see steps below.
Please remove battery from the device while the device is powered on.
Plug device into the charger while the battery is out of the device.
Take notes on the device's reaction while being plugged into the charger in an attempt to charge.
Does the device power on?
Does the LED or does the keyboard lights up.
If the device powers up then the good news is that the charging port and the charger works. The issue may be with the battery. If the device does not power on then the issue may be the charging port or the charger. To test the charger is fairly simple. You can try another charger on the same device or the same charger on another device. Once we have confirmed the equipment issue then we will know what needs to be replaced.
The keyboard freezing and device rebooting can be the result of either a system issue or an app issue. If the same apps are being downloaded on all 5 devices that you can expect the same results. To troubleshoot this try performing a hard reset on the device. (Please see link below)
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=42020
Keep in mind that a hard reset will erase all information on the device, including contacts and calendar entries. Backup Assistant is a great app for archiving contacts. Calendar entries can be stored on your Gmail account. Once a hard reset has been completed, please test call voice and data services on the device. Spend the next 3 - 5 days using the device without any apps. If the issue persist then please reply to this posting with your findings.
Thank you...
ArnettH_VZW
Follow us on Twitter @vzwsupport
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This phone is terrible. I have been a blackberry supporter for 6 years, I always defend their phones against IPhone people and I have always said I will stick with them but this Z10 is a piece of **bleep**. I have gone from being a net promoter to a net detractor. The battery life is a joke, I charge it all night and it dies within an hour, the screen is difficult to navigate and it freezes all the time. I hoped this phone would be the saviour for blackberry but this may instead may be the thing that finally sinks them.
The Z10 is so far above BBs older phones that they really shouldn't even be compared.
I hung in with the Torch (original OS 6 version) for 3 years waiting for the Z10.
The Z10 makes the Torch look like the junk it pretty much was.
If you're having crashing, freezing, battery life problems:
1) make sure you have the latest OS release
2) if issues persist, you have a bad phone. Exchange it.
My battery lasts 2 days with my normal useage.
Mine has never frozen, locked up, or spontaneously reset even with the original OS, and I pretty much never shut it down or restart it myself. -
Samsung Intensity III – what do I think about this phone
There is nothing good in the basic phones. If I don’t like touch screen and I have passed the flip phone era, then there are in fact only two (2) phones offered by the Verizon: LG Cosmos 2 and Samsung Intensity III.
Are these phones any good? I don’t think so. The quality of these phones is not even close to the quality of basic phones that we had in the past.
I am the owner of Samsung Intensity III. I “upgraded” my old Samsung Sway (4 years without any problems) to Samsung Intensity III, and I was experiencing any kind of issues – issues, which I never had with my four (4) previous phones (diff models). The time that I spent with VZW tech support and the store employees in three weeks was much greater than the time spent during the last 10 years. Yah!
Since this is the third Samsung Intensity III in three weeks, I think that I could give honest opinion based on facts.
I had to replace the phone twice for different reasons.
With the first phone, I was experiencing very poor signal, drop calls and terrible sound.
With the second phone, after first night in standby mode, the battery was almost discharged. The battery and the charger have been replaced. On the same day, I spent hours with VZW tech support to fix cracking voice and windy noise in the background. At the end I was told that it might be a problem with the phone and I should go to the store and replace the phone.
The phone was replaced. The cracking voice and windy noise is gone but I still have a weak signal and I hear from the callers that sometimes my voice sound like I was distant from the phone.
I had no problem with:
1. Setting the alarm
2. Setting the bluetooth
3. Transferring the pictures and contacts from the phone to my PC
This phone is very poorly designed with the following issues:
1. The keys (on the front panel) are so small that is very difficult to touch one key without touching another.
2. The orange color of the symbols on the keyboard made the symbols hard to read.
3. VERY small pictures. According to the phone specification: “Display 2.4 inches”. I wonder how it was measured, when the actual width is less than 2" and height approx 2”. But to see the picture in this size, you must set the picture as wallpaper. Otherwise the size of the picture, in the ‘full view’ is only 1 1/2” x 11/8”.
4. The back cover is made so cheap that I am afraid that I can break after a few openings.
5. Poor signal (in comparison to my 4 previous phones that I used in the same location)
Why ALL the basic phone models must be slim? I don’t might to have a phone 1” wider.
There is no variety of choices on the design front. I think that most of the basic phone users could prefer to have a phone in the size of the iPhone or Samsung Galaxy, just to have a bigger numbers and a bigger screen size.
So far, it look like the Samsung Intensity III could be the worst cell phone I have owned.
I just don’t understand the phone manufacturers. Why do they cease production of a good quality phone, only to replace by piece of crap?Junk.
I picked up an Intensity III a couple weeks ago to replace a perfectly good LG Venus that Verizon doesn't want to support any longer. The Samsung appeared to successfully pair with all the Bluetooth devices I tried (3 different headsets (two from LG and one from Samsung) and one vehicle (2011 Hyundai Sonata)), but would not successfully connect with any of them. Samsung's technical support people said I should refer the problem to the Bluetooth device manufacturers, because it wasn't Samsung's responsibility to make their device work with any particular other device. I thought there were "standards" for things such as Bluetooth, to try and insure these types of problems don't happen. I thought it was likely there was something wrong with the particular handset I had and Verizon's technical support people tended to agree with me. But I didn't like Samsung's "blame someone else" attitude and so I exchanged the Intensity III for a somewhat identical feature-wise LG Cosmos 2 last week. So far, except for hanging each night when Backup Assistant runs, the Cosmos 2 is working well and according to those I've talked to and asked, sounding better. -
I have a Galaxy S3 and love this phone but here at my new home which has absolutely no trees of bushes blocking anything, my phone calls are dropped ALL THE TIME and it's driving me crazy. Verizon finally said that they would come out and boost the signal but haven't seen anyone in two weeks. I have called Verizon tech help for one year to get help with this, either trade phone or something. I am so frustrated! I picked Verizon for the clear calls and coverage inside hospitals and buildings but it's been terrible. I have had three of these phones replaced. I need a different model like the S4 or the S5 I think cause it's something in this model.
Verizon is quickly becoming the worst cell phone company out there. To read all of these pleas from your loyal customers is just so sad and pitiful. You need to be sued for your data overage charges that you are intentionally imploding on your customers. They have pleaded, very intelligently, with you to do something to fix the issue and you willingly have NOT. As is with my reception issue that I was promised a signal booster for two months ago, so is this issue with the data. You don't follow up and solve the issues. Therefore the courts will find you fraudulent. When I was promised by your super tech that I needed a signal booster and he was sending it out overnight at no charge to me, I was relieved that it would finally be taken care of so I wouldn't lose faith with Verizon. Well, that was two months ago now with no record of it ever being ordered or on my file anywhere. I have since called three more times with hours of conversations about that issue and two more techs have told me they were sending me a signal booster with no follow up what so ever. WOW! That's pitiful! You may not care now, oh but you will later when you lose lots of money and business.
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I am having a number of issues with this phone. First I cannot connect to the Wifi with this phone. It continues to kick me out when I clearly have Wifi available. Second my camera is doing some funky things when I take pictures. I will turn the camera around to a front facing in the middle of taking pictures. It only takes half a picture or it jumps around on me. Also I have been taking pictures that look like ghosts are running through them or they are terrible negatives. I am missing calls, texts, everything. When I connect to facebook it tells me it cannot retrieve the information and then kicks me out. Is anyone else out there having these issues?
Wow respeer! That sure does sound like a lot of issues with one phone! It sounds like there may be something corrupt on the phone, so let's figure it out!
What happens when you try and connect to wi-fi? Does it do the same thing no matter which network you try and connect to (open/secure or home/public)? When did that start?
In terms of your camera, do you have any sort of third party camera or picture editing application? That may cause issues if it's not updated correctly or installed fully. I would start the phone in Safe Mode (http://bit.ly/yAHjEJ) and keep it running for a while. This will disable all automatic applications from starting and make sure they aren't interfering with one another.
I would recommend removing any applications you aren't using or don't want. I would want to make sure you have enough memory in the phone for the default applications to run properly. Also, do you frequently power your phone off and back on? This may be why you are missing calls and texts. I might also recommend checking your software for updates (http://bit.ly/yIYT0E) and make sure it's up to date. Please try this and report back!
Thanks!
MichelleG_VZW
Please follow us on Twitter @vzwsupport -
Hi I have a macbook pro (late 2011) running on Yosemite and an iPhone 5s running iOS 8.1.2 and I have never had a problem until tonight. I wanted to sync my iPhone to add mew music but upon syncing I keep getting a pop up message saying "THE IPHONE " " COULD NOT BE SYNCED BECAUSE THIS COMPUTER IS NO LONGER AUTHORIZED FOR PURCHASED ITEMS ON THIS PHONE" and tells me to go to the store tab on the top and to authorize this computer and every time I do it says computer is already authorized. I will also mention that my iTunes account is the only account that is used on my Mac and it is the only account I've used on my iPhone. Ive synced them plenty of time with no problems. I have never came across this message before and now my iPhone won't sync. I have been online for an hour now looking for solutions but I haven't found any that successfully worked. Ive rebooted both my Mac and iPhone with no success. ow for some reason when I plug my iPhone in it does not even charge but my Mac reads it and it shows up in the iTunes store so I tried syncing it again 1 more time snap it just gets stuck on step 1. I must also say state that is did successfully back up but absolutely will not sync. Can anybody please help me out without resetting my iPhone. Thanks
Thanks Gail but ive tried that as well as logging oht and back into my accounts on my iphone and mac but I still get that message. I actually found a solution by unckecking my synced music playlist and clicking sync to remove it and then reclicked on my playlist to sync and it actually synced notmally and I got all of my new songs so I wanted to test it again so I clicked on sync again and the message once again popped up until I did the un-syncing and re-syncing again. I guess I will keep doing that in the future even though its annoying but its better than resetting my iphone.
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JaillotJb wrote:
I download the iOS7 Beta even if I was not a developper.
if you downloaded it and are not a developer, then we are not allowed to help you here. sorry. -
I was given a new phone because of a technical problem with my other. Everything was replaced because of iCloud but now it is telling me I do not have enough storage room on this phone to perform a back-up. Can I fix this?!
Why don't you call Apple tech support thru your provider. They will be able to help you in short order.
PS - If you want help here you need to provide a little more information i.e. how much memory does your iPhone -4- have and how much free memory do you have after restoring from the cloud? -
I put songs onto my IPhone 4, and they show up under the "On This Phone" section in itunes, but when I go to play the songs on my phone, they aren't there. How can I fix this?
When you look at your iPhone, are you looking in the Music app or in the iTunes app? Be sure you are looking in the Music app, and look in the Songs category. If your songs are not here, you may want to try syncing your information again through iTunes. To do this, uncheck "Sync Music" and then click apply or sync in the bottom right corner of iTunes, and then recheck "Sync Music" and then click apply or sync again.
I hope this helps! -
I tried to sync music from iTunes to my iPhone and when I click on "on this phone" the songs are there, but they are greyed out and have a circle in front of them. I can not click on those songs, delete or anything and when I eject the phone they are not on the phone. I tried to re-add the songs and it says it can't add songs because they've already been added. So HOW can I get the songs to actually ADD to my phone to where I can listen to them? It's like they're stuck in Sync limbo or something! Any help would be greatly appreciated.
I am having the same problem. I have just tried this. Unplug iphone > open itunes > delete all music from itunes library > close itunes > re-open itunes > add music from original folder > plug in iphone > select songs > press sync > unplug iphone using eject button onscreen > checked phone .... still nothing in music folder on phone. On itunes the "On this iphone" tab the songs remain there but greyed out.
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How do you delete songs that you purchased through iTunes but don't show up when you connect the iphone to iTunes? They don't show up in the music section when you click on "On this phone". Side Note: I have my phone setup to manually manage music. Please help.
Hi, Mrs.Frankie57.
Thank you for visiting Apple Support Communities.
If you want to delete a song from your iOS device on iOS 7, tap Songs, swipe the song from right to left, then tap Delete. The song is deleted from iPhone, but not from your iTunes library on your Mac or PC, or from iCloud.
iPhone User Guide
Cheers,
Jason H. -
When I set up my new iPhone 5c I inadvertently used wrong email for setting up my apple id. I have since setup an id with correct email, but cannot verify the first account. I cannot delete it either. How can I get an iCloud account for this phone?
You said "have since setup an id with correct email, but cannot verify the first account. I cannot delete it either. ".
Why can't you verify it?
Do you not receive the verification email address?
If problem contact iTunes by:
http://www.apple.com/support/itunes/contact/ -
My iphone 4S wont allow me to restore a bckup of icloud it has just rebooted the os and for over 24 hours i have been trying to fix it i use this phone for my job so i need help. when i try to restore it says "Your iphone could not be activated becuase the activation server is unavailable, If the problom presests goto apple.com/support" It has done this for 27 hours now PLEASE HELP!!!!!!!!!
- Connect the iPod to the computer and see if iTunes sees it. If it sees it try to get the photos off the iPod.
- Next let the battery fully drain. It will likely take days. After charging for at least an hour try again
- Last, make an appointment at the Genius Bar of an Apple store. -
This phone can not be used because the apple mobile device service is not started
i plug my iphone into my computer and the message this phone can not be used because the apple mobile device service is not started pops up and wont let me download any music onto my phone. what can i do to make that stop happening?
See Here
http://support.apple.com/kb/TS1567 -
I just bought an Iphone 4 from straight talk. My camera does not work. The shutter does not open and when it does open there is a black screen. I am very upset. I have wanted this phone for awhile. I want the issue fixed.
ThanksTake the iPhone to an Apple store genius bar for testing, and if it is defective and under warranty they will replace. Since you say iPhone 4, was this a used or refurbished iPhone?
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