This question is for another computer. The verizon manager window opens and says a connection exists, but Firefox spins it's connection circle, but can't seem to resolve the website on screen. What's the problem?

Question

I tried to upgrade my verizon manager software before with a similar problem. But, somehow by deleting the new version back then, and reinstalling the original older disk version, I had restored functionality with Firefox. This time, I accepted firmware updates to the modem as well as updated Verizon's Manager interface for broadband and I'm still having the problem and can't get Firefox to work with the Verizon manager. A broadband internet connection on these computers is my only option. But how come the Mozilla connection still works with the same modem on my netbook, while no longer working on the laptop? Please help trouble shoot. Thanks. - Ted Rickles

Answer 1

HI,
Back up all your important data on all accounts and perform either an Archive & Install or Erase and Install, instructions here.
http://support.apple.com/kb/HT1545
First, boot from your install disc and run Disk Utility in case there are errors on the startup disk.
Insert your install disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
*(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)*
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
Select your start up disk and click Restart
While you have the Disk Utility window open, look at the bottom of the window. Where you see Capacity and Available. *Make sure there is always 10% to 15% free disk space*
Carolyn