Time Capsule and SLOW bandwidth with Verizon FIOS?????

Ok I have had verizon FIOS and my time capsule for almost 3 years. All running latest firmware updates (which might be the problem with the TC). For the last couple years it has been a blazing fast setup and I have a ps3, imac, macbook pro, apple tv, iphone, ipad, etc all hooked up to my network.
Then 5 days ago I buy a new Imac and the firmware update for the TC. Now the bandwidth in my house has dropped to crap. I have directly connected to the FIOS router with ethernet and its like 20 megs per second down and10 up, but when I connect my time capsule back up and go from there it is like 4 down and 3 up? It was NEVER like this before....any ideas or suggestions?

Welcome to the discussion area!
Things were fine before two changes occurred on your network. So, it might be logical to try to isolate one thing or the other to arrive at a possible cause for your network slowdown.
You need to completely power cycle the entire network after you make any change on a network, whether that be adding a new device (the iMac) or making another change (the firmware update).
Power everything off...modem, routers, computers, consoles, printers, etc., the order is not important. Wait 5 minutes. Then power up your modem first and let it run for 5 minutes by itself. Power up the next device connected to the modem (probably your Time Capsule) the same way. Power up the next device the same way, etc. until everything is powered back up.
What are your results?
If things are still slow, remove one of the things that you changed on your network...the iMac...by powering it off, restarting your network again (the extended power off above is not necessary) and then checking the network again.
Any change?
If no change on the iMac test, then the other variable on your network is the firmware update. It's unlikely...+but possible+...that the firmware update changed something in the interaction between your Time Capsule and FIOS router, so something is not functioning quite correctly. Things like this can happen with firmware updates because while Apple knows what works among their own products; they cannot know what works in every instance when another product interfaces with one of of theirs.
It should be possible to rollback the firmware on your Time Capsule to the previous version if you want to try that approach. There's no guarantee of course, that this will help either. Post back if you want to try this.

Similar Messages

  • New to time capsule and need help with installing it?

    I just bought a new 3tb time capsule and  also new to apple routers I want to use this as my new wireless router how do I go about switching this out with my router now. Im using a linskys router now nothing special I think its only a 300Mbps the only problem is that we just  had our new house complete and prewired with ethernet connection in every room and a security system that runs off of the router how do I go about switching that set up to the new time capsule? I know if I had to have the company come out to do it they charge a hefty fee which I know its that hard to do the only thing that's stopping me is that set up to the security system I don't want to screw that up???

    Three different aspects
    1. Set the form up to submit the data (XML or FDF), not the full PDF. You can import the data to the PDF on your end.
    2. You can turn on Extended Reader Rights, but then limit the use/users to 500 by the EULA. The applicability of this option depends on your intended application. In a small office, it would be fine. For general web use you would likely exceed the limit and be in violation of the EULA.
    3. There may be an e-mail problem, one reason that e-mail is not recommended for form submission (even if the manual discusses it). Again, in a controlled environment like an office it will probably work fine, but in a web setup it is best to use a web script. There are 2 problems with e-mail that both depend on the client system (YOU have no control, but will be blamed in any case). First, the client machine has to be set up as an active MAPI client. Many folks do not have this on. Second, some e-mail clients treat PDFs like text and the result is a corrupt e-mail submission, even if it makes to you.
    If you have the possibility of web submission, do it. I suggest only having the form data submitted and not the form.

  • Time Capsule and iTunes working with external HDD

    Hello all.
    I have a situation I would to share with you and see if there is a solution.
    I have a PC and a Macbook Air. I had a Time Capsule which had my iTunes library but the drive failed and I lost everything. However when it was running things weren't going great. Because the Time Capsule was a bit clever, it only spun the HDD when TIme Machine was backing my MBA.
    This meant that I had trouble accessing my iTunes library because it wasn't always available. So I would have to locate the library on most occasions and on even more occasions iTunes lost the links with my media files and had to go through the time consuming 'Find files' process.
    I was wondering if an answer to my problem would be to store all my music and other media on an external HDD (like the GoFlex). The I could plug it into my PC, then my MBA and if I wanted to make it avable to both I could plug it into Time Capsule and it would 'broadcast' it to both.
    I was wondering if anyone had tried this and how it worked, Would iTunes see the HDD plugged directly into the MBA as the same as the HDD being plugged into the Time Capsule?
    I look forward to hearing your suggestions.

    Scipio7 wrote:
    it shows 3GB out of 3GB instead of 3GB out of 40Gb total.
    Where are you seeing those values?

  • Remote Access to a Time Capsule and Attached HD with Secure Communications.

    I have a private network with a 500 GB Time Capsule at the center. I have a 1 TB USB external hard drive attached via the USB port on the back of the Time Capsule, and have perfect access to it as long as my Macbook Pro(2008) is on the network. My issue is I am away from home for multiple months at a time and would like to be able to access the Time Capsule and hard drive from a remote location via the internet without worrying about others being able to see my data. I have been able to use the Go>Connect to Server function in the finder with a password for the Time Capsule working to limit access. I am wondering how secure this is regarding the data as it passes over the network or if there are other ways i need to be encrypting the data. Thanks in advance.

    When you say noone is providing a solution.. we have no idea who the noone is??
    Did you read Tesserax document on remote access??
    https://discussions.apple.com/docs/DOC-3413
    Tesserax is definitely someone.. and he has done a very good job of giving you 3 alternatives.. all of which work at least for some people.
    If you have read that.. then please tell us what you have tried and what failed??
    The issue most people have is not actually access to the TC .. it is the fact that you do not have a public static IP address. If you really want simple access to the TC it is dead easy.. buy a static IP from your ISP. Then you never have problems. Just directly access it using AFP (which does mean you have to do it from a Mac). Or buy a VPN router and put the TC in bridge behind it.. you still need a public IP that is static to make this simple and workable.
    ISP deliberately use dynamic IP addresses to prevent you hosting servers.. The TC is a file server in this setup. They are trying to stop you doing this since part of requirements are you don't host servers on non-business accounts. 
    What we need to know if you run into trouble..
    The exact network layout in your home? How is the TC configured. It must be main router with public IP on the WAN interface for BTMM to work.
    Which method you are using.. please use Tesserax's numbered system?? His methods are pretty much in order of ease.. BTMM is the apple method to do it. Use this first and foremost.
    And what device are you trying to use to access it from remotely??
    You need to recognise here that Apple has made this easy for only one protocol.. AFP. No other protocol is fully supported other than by trickery.

  • How can we set up a Time Capsule to run on a Verizon FIOS network that's already set up with its own router?

    We have a Time Capsule that we want to use STRICTLY as a backup device and not as a router, which the setup system seems to want to do.  We can't get beyond the option to switch the device to a new network, which we fear will disconnect a vital Internet connection.  Any ideas?

    Once you click Update at the end of the configuration process in AirPort Utility, the TC light should turn green in 25-30 seconds.
    Close AirPort Utility as soon as you see the message that the settings have been stored to the TC as the TC will "disappear" from the AirPort Utility window.
    Once you have a green light on the TC, if you need to access the settings again on the TC, you can do so be temporarily connecting an Ethernet cable from your computer to one of the other LAN ports on the TC. Open AirPort Utility and the TC will appear.
    If you don't plan to use the wireless on the TC to provide another network, it would be a good idea to turn it off to help prevent wireless interference issues with the other wireless network.
    To do this....open AirPort Utility and click Manual Setup
    Click the Wireless tab below the icon
    Change the setting for Wireless Mode to "Off"
    Update to save the changes

  • I am setting up time capsule and have issues with DNS

    Can't get internet connected and says DNS server not identified

    Technicolor TG789vn is a gateway, which is a modem and router in one package. Please verify by checking the Technicolor information on this model below:
    http:///en/solutions-services/connected-home/modems-gateways/xdsl-modems-gateway s/tg789vn-bonded
    Assuming that things are working correctly, AirPort Utility should be able to set up the Time Capsule correctly with this type of device.
    Shut down your Mac and then restart the device.
    Power off the Technicolor gateway, wait a minute, then power it back up and let it run a few minutes.
    Power up the Time Capsule for a few minutes, then hold in the reset button on the back of the Time Capsule for 8-10 seconds and release. Allow a full minute for the Time Capsule to restart to a slow, blinking amber light status.
    Connect an Ethernet cable....that you have tested to make sure that it is working....from one of the LAN <--> ports on the Technicolor gateway to the WAN "O" port on the Time Capsule
    On your Mac....open Macintosh HD > Applications > Utilities > AIrPort Utility
    Click on Other WiFi Devices
    Click on Time Capsule
    The setup utility will open up with a configuration window mentioning that the Time Capsule will be set up to create a network
    For Network Name......Enter a simple, short name that you want to call your wireless network.
    For Base Station.......Enter a simple, short name that you want to call the Time Capsule.  Mine is TC, for example
    For Password.........Enter a password that will be used for the wireless network and base station
    For Verify Password.....Enter the same password to confirm
    Click Next
    The utility will set up everything for you. When you see the message of Setup Complete, click Done and you should have a green light on the Time Capsule.
    Select the wireless network that you created and enter the password to connect.  You should be all set.

  • Time Capsule and Verizon FIOS

    A few years ago my Actiontec router for Verizon FIOS died and they wanted me to pay for another one. Instead of buying a new Actiontec router I bought a Time Capule. I have had no problems until yesterday. My time capsule had a solid amber color and the amber color did not go away no matter what I did. I took ethernet cable from the Time Capsule and plugged it into my iMac and I no problems accessing the internet.
    I should not have  to set up a PPoE connection because I can remove the ethernet cable from the TC and plug it into my mac directly and access the internet with no problems. (I had Verizon DSL some time ago.)
    I went out today an bought a new Time Capsule (4th gen). I came home and plugged the ethernet cable to the WAN Port and turned it on. I ran the airport utility and configured it. The TC rebooted and came up with a green light, but I had a problem. I could not access the internet.
    Here are some of my settings taken from the airport utility.
    Status: normal
    Version 7.5.2
    Wireless Mode: create a wireless mode
         Allow this network to be extended.
    Connect Using: ethernet
    Configure IPv4: Using DHCP
    IP Address: 169.xxx.xxx.xxx ( a real IP Address)
    subnet mask: 255.255.255.255
    Ethernet WAN Port: Automatic (Default)
    When I look at my network settings when the ethernet cable is plugged directly into my mac, I get these values:
    IP Address: 173.xxx.xxx.xxx
    Subnet mask 255.255.255.0
    Router: 173.xxx.xxx.xxx
    There are DNS entries
    I know human error is involved (mine). Did I miss something?

    A few years ago my Actiontec router for Verizon FIOS died and they wanted me to pay for another one. Instead of buying a new Actiontec router I bought a Time Capule. I have had no problems until yesterday. My time capsule had a solid amber color and the amber color did not go away no matter what I did. I took ethernet cable from the Time Capsule and plugged it into my iMac and I no problems accessing the internet.
    I should not have  to set up a PPoE connection because I can remove the ethernet cable from the TC and plug it into my mac directly and access the internet with no problems. (I had Verizon DSL some time ago.)
    I went out today an bought a new Time Capsule (4th gen). I came home and plugged the ethernet cable to the WAN Port and turned it on. I ran the airport utility and configured it. The TC rebooted and came up with a green light, but I had a problem. I could not access the internet.
    Here are some of my settings taken from the airport utility.
    Status: normal
    Version 7.5.2
    Wireless Mode: create a wireless mode
         Allow this network to be extended.
    Connect Using: ethernet
    Configure IPv4: Using DHCP
    IP Address: 169.xxx.xxx.xxx ( a real IP Address)
    subnet mask: 255.255.255.255
    Ethernet WAN Port: Automatic (Default)
    When I look at my network settings when the ethernet cable is plugged directly into my mac, I get these values:
    IP Address: 173.xxx.xxx.xxx
    Subnet mask 255.255.255.0
    Router: 173.xxx.xxx.xxx
    There are DNS entries
    I know human error is involved (mine). Did I miss something?

  • Verizon FIOS, Time Capsule, and Airport Express - How to Extend Network

    OK, I just got Verizon FIOS (TV, Internet, and phone). Don't care for the wireless router that is required to be used with it (want 802.11n and Time Capsule). I turned of the wireless on the Verizon FIOS router and installed a Time Capsule in Bridge Mode, which is how the Verizon rep told me to install it. As I understand it, the Verizon FIOS router is still handling DHCP, NAT, etc. I would like to extend the wireless network to reach some dead spots in my house. I have read that the Airport Express can be used to extend a wireless network from an Airport Extreme or Time Capsule, but it appears that I need to set up a WDS with the Time Capsule as the base station, which is apparently not possible on the Time Capsule in Bridge Mode. I am desperately seeking any advice on how to use Verizon FIOS, my Time Capsule, and extend the wireless network to reach the farther corners of the house. I am using a Macbook and a Thinkpad as well as an iPhone on the wireless network with a Dell desktop connected to the Time Capsule via Ethernet. Any help or suggestions would be greatly appreciated. Before I switched, I had Cox Cable with a Buffalo wireless router and it had great range. Now I seem to be in a worse situation from a wireless perspective with higher TV and Internet quality. Thanks in advance.

    Welcome to the discussions!
    +I would like to extend the wireless network to reach some dead spots in my house. I have read that the Airport Express can be used to extend a wireless network from an Airport Extreme or Time Capsule, but it appears that I need to set up a WDS with the Time Capsule as the base station, which is apparently not possible on the Time Capsule in Bridge Mode+
    If you have an AirPort Express(n), you can configure it to "extend a wireless network". This is a more efficient way to add additional wireless coverage (and much easier to configure than a WDS arrangement).
    However, if you have an older "b/g" AirPort Express, you must use the WDS configuration method with this device and the Time Capsule if you want to increase your wireless coverage.

  • Time Capsule and time machine with third party router

    Hi,
    This is the first time I use this site.
    I have over three years old Mackbook.
    APP has expired.
    Now I want to know how to set up time capsule in a new environment.
    I moved from Australian and Singapore.
    I was using Time Capsule and Airport Extreme in Australia.
    I have moved to Singapore.
    I am using router provided by Singtell(Singapore Telecommunication). I do not have an Airport Extreme anymore. My housemate and I are using wireless internet-sharing. Needless to say that internet provider is SingTell.
    Now I would like to know how to use time capsule and time machine with the network created with a router provided by SingTell.
    What I did so far is;
    Connected the time capsule to the power point.
    Orange lamp lit and flashed for a few second and stop. Orange lamp stayed on.
    Apple Utility does not recognise Time Capsule.
    I prefer to use it wirelessly.
    There are only two USB cable ports installed.
    One is used to synchronize iPhone.
    Other is used for a printer.
    but if it is not possible, wired would be OK.
    MacBook 13 inch 2.0 GH Late 2006
    I hope that someone able to give me an answer for this.
    Cheers,
    morepubholidays

    In this case the apple support people reveal a truly poor understanding.
    You must bridge something.. you either bridge the TC.. which 90% of people do.. or you bridge the dsl router.. which some people do manage to do.. You will have to look that up for your modem and check with verizon if they support pppoe authentication.
    IMHO just bridge the TC as you were told not to do.. as they are simply wrong about that.
    If you already tried this and it didn't work.. try again.. it is the correct approach.
    You have no choice. But this time let me suggest you do it using the 5.6 airport utility.. as the apple toyland v6 airport utility is likely half your trouble.
    So here is how to get the utility into your computer.
    How to load 5.6 into ML.
    1. Download 5.6 for Lion.
    http://support.apple.com/kb/DL1482
    Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
    2. Download and install unpkg.
    http://www.timdoug.com/unpkg/
    Run unpkg on the desktop.. it is very simple.. drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. drill down.. applications utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
    You cannot uninstall 6.1 so don't try.. and you cannot or should not run them both at the same time.. so just ignore the toyland version.. the plastic hammer.. and start using 5.6.. a real tool.
    For screen shots see this post.
    https://discussions.apple.com/thread/4668746?tstart=0
    Then open the manual setup on the 5.6 utility.. go to internet tab. Connection sharing.. off bridged mode.
    Select this and update..
    Then all your IP addresses will be wrong.. I suspect this is where things are going wrong.. and messing you up.
    Once the TC is bridged.. turn off everything and restart.. in correct order.. modem.. TC.. client computers etc. 2min gap between each.

  • Bad experience with Verizon Fios Internet and Customer Service

    I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again. 
    In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
    At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not. 
    So after 3 months (November 2014), I decided to get out of all these troubles and paid off my $80 activation fee. They put the bill in the collection agency and I called them and paid the overdue balance. Then in December 2014, I received a statement saying I have a $3.11 overdue balance. The collection agency told me that they will charge me for the whole activation fee and a $3 transaction fee for the transaction. So now Verizon came back and said I owed them the $3 because I paid the collection agency their transaction fee. 
    I am very disappointed and furious about the whole Verizon operating system. Charging a customer for an activation fee for a service s/he has not consumed or used does not make any business sense. In addition, they do not know how to coordinate with the collection agency on overdue bills. Give the customer a heads-up that they will be charged a transaction fee on top of the overdue balance, and that transaction fee does not count towards clearing the balance. 
    I have completely lost my confidence in Verizon albeit the many good feedback from my friends. 

    Hi crystallau52,
    Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

  • I have a 1st generation time capsule and an extreme b/g. Is the extreme slowing the network down

    I have a 1st generation time capsule and an appe extreme b/g. Is the extreme slowing the network down? Should I dump it an get the new n version?

    yes it is likely to be slowing down the network because you are using 802.11b/g
    from what i recall with b/g a slow client can slow down the entire network to that clients speed.
    this was the major improvement with 802.11n and Mimo. each client can be connected to the access point without affecting your speed to the rest of the network
    its reccomended to get all new "N" equipment if you have the budget for it. some of those old airports and time capsules can still be worth something on amazon marketplace so you might be able to sell them
    if you want to create / join / extend a netwowrk your going to probably need all "n" based equipment.
    buy the new 4th generation time capsule or the new 5th generation airport they have better stronger radios
    in the mean time configure your base station router to a high multicast rate, so it will prevent devices connecting to it at 1-2 mbps speeds and slowing down your network
    if you have an apple care covered mac remember the airport / time capsule rule. all airports and time capsules purchased 2 years before you bought your mac to the 3 years of apple care covers them. if you do not have apple care then the standard warranty applies

  • Time Capsule (A1409): slow file access problem and how do we create a back up of the files on timecapsule?

    Time Capsule: We have a model no A1049 our network (installed by someone no longer working with us, so I don't know how it was set up or how to access any settings other than via Airport Utility)
    We use it for our central file storage, and as a disk for timemachine backups from the several macs we use here.
    The time capsule is running but we have slow access to files, it takes ages to bring up the list of files available, can I fix this?
    I have just updated the firmware.
    I would also like to know how I can back up these files to another disk.
    I have searched the manuals and also the support community but I can't find the answers or any instructions other than the manuals  and would appreciate help.
    Thank you

    The Time Capsule was designed to handle Time Machine backups from one or more Mac computers, and it will work reasonably well for that purpose.
    But.....and this is a big BUT......it will not work very well at all if you try to make it act as a file server, since the disk spin up time is quite slow among other things like slow read times from the disk.
    Suggest that you get with an IT specialist who can recommend the right file server solution for your network based on your needs.
    As far as backing up the data on the Time Capsule, the simplest way to do this is connect a USB drive to the USB port on the Time Capsule and use the built in Archive function in AirPort Utility to make a complete copy of all of the data on the Time Capsule.
    Unfortunately, the simplest way is also the slowest and the Time Capsule will not be available for Time Machine backups or file serving during the Archive procedure, which will likely take 4-6 hours or so depending on how much data might be on the Time Capsule.  A good time to do this might be late at night, so the Archive copying will run overnight.
    Another better option would be to use a commercially available application, like Carbon Copy Cloner to automatically back up the Time Capsule disk each day at a time that you choose.  The advantage to doing it this way is that CCC will only back up the changes that have occurred since the last back up, so once the first "master" backup is done, the subsequent "incremental" backups will only take a few minutes each day.
    Your IT specialist / consultant will likely have other suggestions for you as well. The advice that we have offered here is meant to be general in nature and not specific to your particular needs.

  • First generation time capsule and older air express with Lion

    I think the change/update to Netatalk has left many of Apples own devices stranded on Lion. I had to eliminate my backup to time capsule and move it to a local firewire drive. Printing has also slowed to a crawl.. no more hit print and get from printer; now it is several minutes.
    What have your experiences been on these older Apple devices. Has anyone found a way to update or heard if Apple plan to make updates available. I assume the go to market of Lion did not allow time for regression testing on an array of Apple devicea.
    I guess one fix is to get rid of and purchase all new devices. that is not very green let alone consumer friendly...
    Any solutions welcome!

    Unfortunately, you are experiencing one of the downsides to 5 GHz. That's because the higher frequency 5 GHz signals are much weaker than 2.4 GHz signals.
    After all, you always have to give up something to gain something else. In the case of 5 GHz, you gain potential speed but in return, you must give up penetration power and distance capability.
    In order to work well, 5 GHz signals need to almost have a line-of-sight relationship between devices. Unless you can achieve this, you will do much better to leave the Time Capsule running at the 802.11n (b/g compatible) 2.4 GHz Radio Mode and allow the Express devices to "extend" that network.
    As for the location of the AirPort Express devices in an exended network, that is critical for best performance. That's because the Express can only "extend" the quality and bandwidth of the signal that it receives. Post back if you need a few more tips on how to find the best location for the AirPort Express devices.
    Would the new airport extreme fix the problem?
    Unfortunately, no.

  • I am frequently unable to join the internet or it runs very slowly.  I have a Time Capsule in my LAN. Are there any compatibility issues with Time Capsules and any ISPs?

    I am frequently unable to join the internet or, if I can, it is exceptionally slow. The ISP says nothing is wrong ontheir end.  Are there any compatibility issues with any ISPs when using Time Capsule and/or iMacs?

    Tried this several times to no avail.  I believe it is the ISP causing the problem...Time Warner.

  • Installation issues with Time Capsule and Airport express

    I hope I'm not over sharing, but I want to get as much info out as possible.
    I just purchased a 4th generation Time Capsule and have two 1st gen Airport Expresses, which have always worked flawlessly. The TC is about 6 feet from the cable modem, the first Express is about an additonal 15' away pluged into the power strip with the entertainment equipment. The second AE is an additional 20' further. When "trying" to use the internet via wi-fi in my office, even though the icon on the top of the screen & airport utility shows full connectivity, but in reality I have very slow or no wi-fi.
    The TC wireless mode is Create a wireless network, internet connection sharing - share a public IP addressand. Both the AE's wireless mode is Extend a wireless network. The internet correction - connection sharing is off.

    Your TC replaced what?
    Are you extending on 2.4ghz?
    There is a chance the TC is lower than the router it replaced.. you may need to get the second Express closer to get a good signal so it can extend properly.. the idea is to have the express in about the centre of signal strength not distance.. use your laptop if you have one with a wireless analysis program like istumbler to find the signal at the TC from say 3M.. at the express 1 and at the express 2. Work out if the signal is too low and move them as appropiate.
    Or.. think the arrangement and use something like EOP adapters direct to your office.. they can work hugely better than wireless. (or just as badly.. depending on the house wiring).

Maybe you are looking for