Time schedule hunt pilot

Hi all,
please share your knowledge, how to configure the hunt pilot which will forward a call to phone A in one time, then another time will forward to phone B
thank you so much
Regards,
Acer

Hi Acer,
You need to configure ToD (Time of Day routing) to route calls to different numbers, depending on time.
The following docs will assist you with the configuration.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080a7bc96.shtml
and
https://supportforums.cisco.com/docs/DOC-14249
HTH,
Jagpreet Singh Barmi

Similar Messages

Extending Hunt Pilot ring timer

I have used the "Maximum Hunt Timer" option to attempt to extend the ring time for a set of phones in a broadcast hunt pilot. However irrespective of the time I set it will not ring the phones more than about 3 times. In addition the field does not allow me to set the value to more than 3 digits. The documentation states that the valid range foes from 1 to 3600 seconds. Is there some other parameter that I need to modify to allow the phones to ring longer than they currently are? In addition is it necessary to provide an outside dial tone (thats the default option)?
Setup
CM BE 6.1
HP used to ring several phones at a branch location.

Thanks a lot this fixed my proble. I adjusted that timer and the phones rang accordingly.

Support Line - Call Forward All through Hunt Pilot to cell phone

I know I may be beating a dead horse, but I've found so much help in these forums that I figured I'd give it a shot.
We have a Cisco Unified Communications Manager Business Edition and we are running into a configuration issue. What we would like to do is to create an emergency support line for our IT staff. The way we would like this to function is that a caller dials a number, CM accepts the call and dials out to our IT staff's cell phone numbers in a round-robin fashion. To avoid the caller getting dumped into the IT staff's voice mail on their cells, we would like the staff member to have to dial a number to accept the call. If there is no answer, the call rolls to the next cell number. If no one is available, the caller should be directed to Unity Connection to leave a message. Unity then will send out text and email messages to the support staff.
I know that we can use Unity to perform an assisted transfer, which will require the user to press "1" to accept the call, and we are able to get Unity to send out the notifications (text and email) when a voice message is left. The issue is with Call Manager making the outbound calls to the cell phones.
What we have attempted is to setup DNs that call forward all to the users cell numbers. These DNs have been added to a Line Group, which has a Hunt Pilot attached to it. Any time this pilot is called, we get a reorder. Using the DNA, we see that "no device is associated with the DN", which is under the DN for the first users cell forward. If we add that DN as a second line to that users IP Phone (7940), then the call into the Hunt Pilot rings that line on the IP phone, not the CFA to the cell phone.
After weeks of digging around, it seems as though CFA in a Hunt is just not possible. My boss wants official word from Cisco about this, but TAC doesn't seem to want to help due to service contract issues (which blows my mind, as we have opened several cases in the past two months for configuration related issues). Our Business Edition came with Contact Center Xpress, although we do not have the resources available to install it. If CCX will carry out this task, that might be enough to push management into getting another server to support this, but without being able to play around with it, I don't know.
If anyone has any suggestions on how to make this work, I would GREATLY appreciate the help!
Thanks in advance,
-Geoff

Hi Geoff,
Always interesting isn't it :)
Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature. Here is a clip;
The concept of hunting differs from that of call forwarding. Hunting allows Cisco CallManager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA) or Call Forward Busy (CFB) settings for the attempted party. This also applies to CFWD ALL settings.
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892
So, any Forwarding settings have to be done on the Hunt Pilot itself. These Destination settings (on the Hunt Pilot) need to be configured to go to the Unity Voicemail Pilot # or perhaps this is where you Forward out to the Cell #;
Hunt Forward Settings
Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.
Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.
Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)
Maybe you could leverage these Unity Connection configs to achieve your desired results. These will ensure that the Message is not left unattended;
Cascading Message Notification
Cascading message notification allows you to send notifications to a widening circle of recipients. Cisco Unity Connection continues to send notifications according to the devices you selected until the message has been saved or deleted by a recipient.
For example, to create a cascade of message notifications for your Technical Support department,
Chaining Message Notification
Message notification can be set to "chain" to a series of notification devices if an attempt to send notification to the first selected device fails. The definition of failure to a notification device is based on the options you select for retrying a device that is not answered or is busy.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac/guide/2xcucmac040.html#wp1132107
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac_cmbe/guide/6xcucmbemac040.html#wp1132107
Hope this helps!
Rob

Priority in Hunt Pilot

Hi
Does anybody knows how to do priority to a hunt pilot agains others? I want to configure a hunt pilot with a pool of users waiting to call and other hunt pilot for vip users.
In the test i did in my mock-up in the hunt pilot 196 for users and hunt pilot for vips 186, when call both hunt pilot to the iphones, the priority is in the order that the call to hunt pilot.
I tried to check the "urgent priority" in HP but it does not run.
Any idea? thanks

As far as I know, therre is no such feature.
Please rate all useful posts
"opportunity is a haughty goddess who waste no time with those who are unprepared"

Hunt Pilot appear in Coprporate directory

Dear All,
i have a hunt group with hunt pilot --> DID number, can i add this number to users list to appear in phone corporate directory numbers ?
Thanks

Dear Chris,
Thanks for your fast response, but can i ask you how can i add/delete a user ? i know it kind of late to ask this kind of questions, but
Till now i add users using bulk administration tool as i have a txt file has all uses, each time i add a new user i just add to this txt file a user name with the new DN after upload the file and insert users with that file.
when i want to delete a user i go to BAT and query delete user
how can i manage add user or delete user in the proper way
realy thanks for your help

HUnt Pilot Forward

Hello,
I have setup a hunt pilot number for a team but they are now asking how they can forward the hunt pilot number to a mobile number if all team members are out of the office.
I am using CUCM7
Any help will be appreciated.

Hi Andrew,
I'll add another option to the good tips from Greg (+5 G-man! )
My vote is to use a phone that actually has the "Listed" Hunt DN as the
primary line. And use Call Forward All to control the forward when all line group
member's are out of the office request. Here's why;
The next set of questions/requests from the users will inevitably be as follows;
- my Mobile rings during the day for Hunt calls...I don't want that!
- we want to change the "after hours" Mobile number every week.
- Jane's Mobile was lost at the club ....can we change the Mobile #
- everyone is off sick today can we forward to another number all together.
- we just want forward the calls to voicemail this weekend cause everyone is going camping.
- we want to be able to change the forward "after hours" number remotely.
- my Mobile was ringing at 2:00AM ...how to we turn off the forwarding really late at night.
Hahahahahahaha you see where I'm going with this.
Just let the users control all these things via accessing ccmuser and changing
the Call Forward All on the Hunt DN and you won't have to manage these requests
some of which you won't be able to accomplish without this type of set up.
If the Hunt Pilot was 6000 for example, just change the Hunt Pilot to some other number like 4422
and set up 6000 on the phone. Set the Forward No Answer (internal/external) to 4422 with a RNA timer
of 1 second so whenever there is no Call Forward All set the calls will route to the Hunt group @ 4422.
And when they want to set the Call Forward all they could use the phone or ccmuser
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

CCUM 8.X HUNT PILOT to VM

Experts,
I would like to set up hunt group (including 3 extensions) with no answer to the VM, so what I did after spending long time:
1) Configured Line group
2)Configured Line List
3)Configured Hunt Pilot
4)created CTI user with VM and in hunt pilot:Forward Hunt No Answer to CTI extension with VM CSS is right, Forward Hunt Busy same thing. When I dial CTI user I have call redirected to the VM however when I use hunt pilot number all is ok phones ring but I get the final redirected to the main VM greeting "Hello Cisco Unity messaging system from the touch phone you might dill extension any time otherwise ...... "
is there way to fix it or use other way to use hunt pilot with VM ?
Thank You

Hi there,
Sorry for the delay :) This should be all you need to do under the existing mailbox (2355 in our example)
To Add an Alternate Extension to an Individual User Account
Step 1 In Cisco Unity Connection Administration, find the user account for which you want to add an alternate extension.
Step 2 On the Edit menu, select Alternate Extensions.
Step 3 On the Alternate Extensions page, select Add New.
Step 4 On the New Alternate Extension page, in the Phone Type list, select the applicable phone.
Step 5 In the Display Name field, enter a description of the alternate extension.
Step 6 In the Phone Number field, enter the phone number of the alternate extension.
Step 7 Select Save.
Cheers!
Rob

Hunt Pilots Cut out after 4 rings?

Hello
The normal extensions seem ok but the hunt pilots seem to stop ringing after 4 rings. I have checked the 'Forward Hunt No Answer' settings and these do not seem to be configured. It seems to happen on every hunt pilot so I am wondering if its a global setting?
Thanks

Hi there,
Have you checked the RNA Reversion Timer on the Line Groups
along with the Maximum Hunt timer on the Hunt Pilot itself ?
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley

ICal Week view, Date is not aligned with the Time(schedule) of each date

Well, just like it says over there (`` ). I've recently been to China for a business trip, and I suppose the different time zone may have had something to do with the problem. Now I'm back home, changed the time zone back to normal, still the iCal shows in the weekly view that the Date on the above is not aligning with the Time and schedule. Any suggetions would be grateful!!!

Hi,
i omit the scheduling maergin key in material master,
the result of MRP is
BASIC DATES
Finish 15.10.2009
Start 14.10.2009
PRODUCTION DATES
15.02.2010 14:33:25
14.10.2009 07:00:00
scheduling type i planned order is still "backwards"
so in MD04 it is say that the goods is available at 15.10.2009 same with requirement dates.
this seem not right.
it seems that order finish date is not adjusted by lead time scheduling on "today scheduling".
Is there a way so order finish date is adjusted by lead time scheduling on "today scheduling" ????
Best regards,
Freddy Ha
Edited by: Freddy Halim on Oct 14, 2009 10:01 AM

How to show logged-in Line Group Members in a Hunt Pilot (CUCM V7.1.3)

I have configured a Hunt Pilot with a Hunt List which points to a Line Group with some DNs as Line Group Members. Additionally i gave the affected Users the option to log-in or log-out from the Hunt Pilot by configuring the "Hunt Group Logout" Button in the corresponding Phone Button Template.
Is there a way to find out who is logged-in or logged-out from the Hunt Pilot?

Hi Bill,
thanks for your very interesting hint .
I run the query you posted and actually got the following output. But the displayed linegroups are only a subset from my configured 79 linegroups . Is there a possibility to display all linegroups with all corresponding DNs and can i display this information for only one linegroup?
When i know the queery that satisfy my claims, i will write a small web application that uses the AXL-SOAP API.
Regards, Robert
admin:run sql select lg.name as LineGroup,n.dnorpattern,dhd.hlog from linegroup as lg inner join linegroupnumplanmap as lgmap on lgmap.fklinegroup=lg.pkid inner join numplan as n on lgmap.fknumplan = n.pkid inner join devicenumplanmap as dmap on dmap.fknumplan = n.pkid inner join device as d on dmap.fkdevice=d.pkid inner join devicehlogdynamic as dhd on dhd.fkdevice=d.pkid order by lg.name
linegroup                      dnorpattern     hlog
============================== =============== ====
LG_A-Ulr4_Augsburg_9965077_235 \+498215075234 f
LG_A-Ulr4_Augsburg_9965077_235 \+498215075209 f
LG_A-Ulr4_Augsburg_9965077_235 \+498215075224 f
LG_A-Ulr4_Augsburg_9965077_235 \+498215075226 f
LG_A-Ulr4_Augsburg_9965077_235 \+498215075227 f
LG_A-Ulr4_Augsburg_9965079_300 \+498215075327 f
LG_A-Ulr4_Augsburg_9965079_300 \+498215075306 f
LG_AB-Fried17_9965006          \+496021391713 f
LG_AB-Fried17_9965006          \+496021391714 f
LG_AB-Fried17_9965006          \+496021391721 f
LG_AB-Fried17_9965006          \+496021391727 f
LG_AM-Mar9_9965004             \+499621474921 f
LG_BT-Sch9_9965010             \+4992189423    f
LG_DD-Fet29_9965014            \+493514459055 t
LG_HO-Bah1_9965020             \+4992818194122 f
LG_KE-Moz31_9965024            \+498315215110 f
LG_LA-Dre11_9965025            \+498714308419 f
LG_LA-Dre12_9965026            \+498719239113 f
LG_Mue-Sta41_9965029           \+498631386227 f
LG_N-KOEN11_9965034            \+4991124039112 f
LG_N-KOEN11_9965034            \+4991124039142 f
LG_N-KOEN11_9965034            \+4991124039110 f
LG_N-Ste6_9965057_400          \+499112428403 f
LG_N-Ste6_9965058_450          \+499112428455 f
LG_NES-Sie2_9965008            \+499771610413 f
LG_NES-Sie2_9965008            \+499771610421 f
LG_NM-Bah12_9965030            \+499181293312 f
LG_PA-Kle13_9965035            \+498519594109 f
LG_PA-Kle13_9965035            \+498519594113 f
LG_PAN-Drb12_9965036           \+498561961225 t
LG_PAN-Drb12_9965036           \+498561961224 f
LG_R-Her2_9965068_400          \+499413783414 f
LG_TS-Bah26_9965040            \+498619887312 f
LG_Voicemail                   997005          t
LG_Voicemail                   997006          t
LG_Voicemail                   997007          t
LG_Voicemail                   997008          t
LG_Voicemail                   997009          t
LG_Voicemail                   997010          t
LG_Voicemail                   997011          t
LG_Voicemail                   997012          t
LG_Voicemail                   997013          t
LG_Voicemail                   997014          t
LG_Voicemail                   997015          t
LG_Voicemail                   997016          t
LG_Voicemail                   997017          t
LG_Voicemail                   997018          t
LG_Voicemail                   997019          t
LG_Voicemail                   997020          t
LG_Voicemail                   997021          t
LG_Voicemail                   997022          t
LG_Voicemail                   997023          t
LG_Voicemail                   997024          t
LG_Voicemail                   997025          t
LG_Voicemail                   997026          t
LG_Voicemail                   997027          t
LG_Voicemail                   997028          t
LG_WEN-Buer16_9965041          \+499614820413 t
LG_WEN-Buer16_9965041          \+499614820415 f
LG_WM-Puet35_9965042           \+49881922927   f
admin:

Replenishment lead time & Scheduling Agreements - Please help

Hi,
I have a few questions & issues in regards to Replenishment lead time & Scheduling Agreements.
1.     Where are stock requirements & Replenishment lead times configured?
2.     What is a stock/requirements list?
3.     What is Replenishment lead time in MD02/MD04?
4.     Why do negative supply values appear under replenishment lead time in MD02/MD04?
5.     What are the differences between MD02 & MD04?
6.     How do you get to the following screen, since I canu2019t get here from MD02 or MD04 (missing buttons and Replenishment lead time information):
http://i34.tinypic.com/9hl9hz.jpg
Please help. This is very important.
Thanks,
Laura

Hi Laura,
The RLT can be set in the Masters Materials.MMR and Also in the Documnet Type Configuration.
But as per SAP standard Procedure the Prority will be the document type.
That means the RLT given in the Order document will overseed the RLT given in the MMR.
Go to material master and select MRP3 view. There see what is maintained for "Strategy group". Now go to OVZG, select this Requirement Class and tick the field "Rq" against this.
Now go to OVZH, select your Requirement Type and ensure that the above Requirement Class is assigned to your Requirement Type.
Now create a sale order and check in MD04.
Hope ethis helps u..
Cheerzz..
subbzz..

Lead time scheduling- schedule result

hi all
in lead time scheduling, i go to CA02/3, then choose the "schedule",select "forward schedule" and put the base qty and the start date, the machine setup time display after runt he schedule is NOT same as when click the "schedule result ". it show 2.33 days...but my calculation is 2.03 days...
Anyone encounter same problem ?

solved

Cost Items and Time Schedules in T&EM

I have created certain Cost Items and Time Schedules in Development Server. Transferred them to Testing. But I am unable to edit them or included new ones through tcodes in Testing Server.
But my client wants to edit them or include new ones according to his requirements. How is this possible?
Points assured!
Thanks in advance.
Nivedita.

Hi ,
You have to do the changes in the Developement client and then you have to move the changes to the Quality client. Hope this will solve your prob...
Regards,
Sri..

Lead time scheduling problem

Dear Gurus,
When I run MRP using lead time scheduling, scheduling is not taking place for planed orders, the start and finished dates are the same. I have already maintained the required formula for the processing time in the work centers of the operations.
What could be the reasons please suggest....
Thanks in advance!
Nilesh

Hi,
Please check your control key active for scheduling?
Then check your scheduling parameter in OPU5 and OPU3 should active for scheduling?
Regards,
R.Brahmankar

Query on Time Scheduling ............................Urgent pls help

Dear Friends
Here is my query on Background processing,
I want to run a program in background which ll save the details in AL11.
I want to schedule this object between 12 AM night to 2 AM night as per the indian time standard.
The data should be save the data in al11 as the following format=>
1-It ll show the PO details that has been created between 12-1 and 1-2,it should not show 12-1 data in 1-2 means between 12 to 2 i ll store the data in AL11 that has been created between these one hour time if it would more than one hour than last one hour data it wont show in al11.
Now the Pos that has been created between 2 am to next day night should be display when the user ll run the report at next day 12 o'clock.
Can you give me the following idea,
1-Which table stores the background scheduling time,if NAST than what is the field name.
If anyone solve this kind of prob,pls help me on this.
Thanks a lot
mrutyun^

Hi,
Try table<b> TBTCS</b> which stores Background Processing: Time Schedule.
Regards,
Amit

Time schedule hunt pilot

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