Timeout Publisher 10g

Hi everyone,
We have some problems with BI Publisher.
After we select more than 500 rows on a report, then the publisher stops respondig and a timeout is shown, any idea?
Here is the query we're using
SELECT EVENT_BAL_IMPACTS_T.OBJ_ID0 as OBJ_ID0,
EVENT_DLAY_SESS_TLCS_T.USAGE_CLASS as USAGE_CLASS,
EVENT_DLAY_SESS_TLCS_T.DESTINATION_NETWORK as DESTINATION_NETWORK,
EVENT_BAL_IMPACTS_T.AMOUNT as AMOUNT,
EVENT_BAL_IMPACTS_T.PRODUCT_OBJ_ID0 as PRODUCT_OBJ_ID0,
EVENT_BAL_IMPACTS_T.QUANTITY as QUANTITY,
EVENT_BAL_IMPACTS_T.RATE_TAG as RATE_TAG
FROM PIN.EVENT_DLAY_SESS_TLCS_T EVENT_DLAY_SESS_TLCS_T
INNER JOIN PIN.EVENT_BAL_IMPACTS_T EVENT_BAL_IMPACTS_T
ON EVENT_BAL_IMPACTS_T.OBJ_ID0=EVENT_DLAY_SESS_TLCS_T.OBJ_ID0
WHERE EVENT_DLAY_SESS_TLCS_T.USAGE_CLASS < 300
ORDER BY EVENT_DLAY_SESS_TLCS_T.USAGE_CLASS
and the log file shows this at the end
(10.1.3.1.0) ].server.http.HttpRequestHandler.run(HttpRequestHandler.java:110)
     at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
     at com.evermind[Oracle Containers for J2EE 10g (10.1.3.1.0) ].util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
     at java.lang.Thread.run(Thread.java:595)
11/04/01 17:21:19.845 xmlpserver: Broken pipe
11/04/01 17:24:20.719 xmlpserver: Broken pipe
11/04/01 17:24:20.719 xmlpserver: Broken pipe
11/04/01 17:24:20.724 xmlpserver: Broken pipe
11/04/04 11:17:51.219 xmlpserver: Broken pipe
11/04/04 11:17:51.219 xmlpserver: Broken pipe
11/04/04 11:17:51.222 xmlpserver: Broken pipe
11/04/05 10:50:37.706 xmlpserver: Broken pipe
11/04/05 10:51:38.203 xmlpserver: Broken pipe
11/04/05 10:51:51.714 xmlpserver: Broken pipe
11/04/05 10:51:56.604 xmlpserver: Broken pipe
11/04/05 12:11:46.731 xmlpserver: Broken pipe
11/04/05 12:21:01.881 xmlpserver: Broken pipe
11/04/05 12:53:11.657 xmlpserver: Broken pipe
11/04/05 13:40:19.523 xmlpserver: Broken pipe
11/04/05 13:51:59.684 xmlpserver: Broken pipe
11/04/05 15:54:10.116 xmlpserver: Broken pipe
11/04/05 15:54:16.92 xmlpserver: Broken pipe
11/04/05 16:06:03.986 xmlpserver: Broken pipe
11/04/05 16:22:04.988 xmlpserver: Broken pipe
Any idea?
Regards,
Cesar

It cannot be 10.4.0.1 as there is no such BIP version.
1. Could you please double check with your customer?
It could be 10.1.3.4.1
2. Is it stand alone or integrated with BIEE?
3. We need to know the time it takes for BIP to return the results until the pipe is broken message appears.
You have to be precise with your answers otherwise we will be wasting our time and effort to help you.
Only reason I can think of pipe broken is:
The query was not resolved / or did not return with row within the timeout set for the HTTP server. For instance
if your HTTP server has a timeout of 15 minutes and if the query takes 16 minutes then HTTP session will stop.
That is why I asked for how long it takes until you get the error.
4. Is this a development or production environment
5. Latest BI Publisher patch is 11846804 (you have to download it from Oracle Support site).
6. If you are using Firefox try using FIREBUG. This plug-in will help you monitor the HTTP session between BI Publisher and the DB.
Cheers
Jorge

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