To Apple Care or to not Apple Care?

That is the question....
I have ordered a i5 Imac late last month. This is the first Apple I have had at home since my little Imac DV400 years ago. We use them exclusively at work.
My question is considering whatever the heck is happening to Apples quality control, should I purchase Apple Care? It seems a lot of the newer Imacs are being returned within weeks, so most of the launch issues should be safely exposed with the one year limited warranty time. And I see older macs on other threads dying usually just out of Apple Care cover, so is it worth it???
(ps. I ordered my Imac through Dick Smiths in New Zealand)

inthecards wrote:
My question is this:
Since I ordered the quad i7 today and included Apple Care, I received a message that my card was charged for this immediately. Knowing that the the Mac won't arrive for several weeks,(and that's maybe stretching it) when does the warranty actually start? Upon shipment or receipt. I know I have 1 year to register the Apple Care extended warranty, but was confused when the initial warranty started.
Thanks
Usually it starts at time of purchase; however, since there may be weeks between purchase and actual receipt of the computer, I'd call the Apple store and inquire and point out that you shouldn't lose weeks of coverage. After all, you didn't request to wait for weeks. And, by the way, since you ordered the Applecare directly from Apple at the same time you ordered the computer, Apple usually registers it automatically. Depending on the answers you get, I'd suggest requesting that the Applecare purchase be cancelled/refund be issued if possible. You then have a year to buy it anywhere you want.

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I shattered my phone and does not turn on I have apple care. How much would it be to replace it?

I have an iphone 4s and I dropped it down some steps and its completely shattered and does not turn on. I have apple care. Does apple care last for 2 years? I replaced it once before with no charge. Would I be charged this time? Please help.

You have AppleCare or AppleCare+. If you have regular AppleCare, accidental damage is not covered. It will cost you $199 for a replacement. If you have AppleCare+, and you're within 2 years of buying the original phone, then you can have it replace for (I believe) $49. That was the quoted replacement price when AppleCare+ first started being sold.

I could not get my iPhone 5 which purchased in Australia repaired by apple in the US. Guys from apple retail store verified a replacement for me and asked to call apple care. However, apple care said they cannot get it fixed nor repaired.

My iPhone 5 got some defects and I went to a apple reatil store yesterday. The guy from the genius bar told me that he verified a replacement for me. And I need to call 1-800-apple care to finish that process. I called apple care and one of the senior supervisors told me that I have to send it back to Australia (where I bought this iPhone) to get it repaired. Turns out I could not solve the problem after a apple store vist and several calls. I just want to know if there any way to solve this. This iPhone is a factory unlocked one that purchased in an apple retail store in Melbourne at the day it was first released. And my experience today is not what I can tell as fair. I will be really appreciate for any helps and advices. Thanks.

Warranty on iPhone is not international, but valid only in country of
original sale. Since you purchased the iPhone in Australia, your warranty
is valid only in Australia. You must either personally return the iPhone
to Australia for evaluation and possible replacement or sent it to someone
in Australia to take into Apple for the evaluation. Apple will not accept
international shipments for repair nor will Apple ship out of the country
after replacement.
Sorry to be the bearer of this news, but it is the way iPhone warranty and
replacement has always worked.

HT200109 Why do all my other Apple devices not care if the movie I rented from iTunes if it was downloaded directly to that device or not, but the stupid Apple TV won't allow you to play rented movies unless you rented it directly from the Apple TV?

Why do all my other Apple devices not care if the movie I rented from iTunes if it was downloaded directly to that device or not, but the stupid Apple TV won't allow you to play rented movies unless you rented it directly from the Apple TV?
Great, so now I have to airplay it by linking my computer to my Apple TV and then the movie has to buffer! So, all that time I spent downloading the HD video has to technically "download" again by buffering. The more I use Apple TV, the more I feel like this item was not created by Apple. I don't even use it for what I originally purchased it for. If I would have known that anytime I wanted to sync a movie from my computer to Apple TV by using airplay that it would have to buffer the movie, I would have never ever ever ever ever purchased this waste of time device. So the video has to technically play all the way through one time first so Apple TV can "remember" the movie to play it back in real time afterwards.
Am I missing something here? Am I doing something wrong that can be fixing my problem? I should have known that the Apple TV had so many things backwards when simple things like when you are using the remote and you reach the bottom of your list, in order to cycle back to the top of your list you have then press the directional buton back the other way rather than most modern day devices that will automatically cycle you back to the top or to the other side when you reached the bottom or end but keep on pressing the button. That **** annoys me when I am doing a search for a movie and have to type the name in manually and have to cycle back and forth to the letters. It makes me feel like I am using a rotary phone or something!

I was told by someone to try and purchase something directly from my Apple TV and that will help authorize my Apple TV. So I picked something that was free and it downloaded.
Then I went back to the Movie that would not work and it played just fine.
So it seemed to work. I will have to try it on other movies and TV shows later.

Can apple replace my stolen iphone? i bought apple care but not insurance from cspire.

its just not fair. apple should at least make sure its stolen. apple care should cover theft. now i know the reason they wont replace apple products, because someone could easily say their iphone got stolen and didnt even have a phone in the firt place. Thats understandable but cant they check my records? ANYTHING! Check with my provider. Cspire knows my phone has been stolen for over a month. IT`s Gone. please! i dont want any other phone ! my account is still active. its suspended but not shut down. please ! is there anything i can do BESIDES find my iphone . that app is useless at times like this!

It's a good idea to check the terms of your insurance first. Some companies will raise your rates as soon as you make any kind of claim, no matter how small, and the deductible may be so high that making a claim is not worthwhile.
Sorry for the loss of your phone. It's a huge pain, I know.

I had switches off my iPhone 5 at around 20 percent battery next morning I was not able to switch it on. I tried to get it charged but it didn't showed any sign of charging even when plugged in for about 2 hours. I had to take it to apple care centre

I had switches off my iPhone 5 at around 20 percent battery next morning I was not able to switch it on. I tried to get it charged but it didn't showed any sign of charging even when plugged in for about 2 hours. I had to take it to apple care centre but they refused to repair it after confirming the problem with the device as it was out of warranty and asked me to get it replaced for INR 22500. I got it repaired outside but after that also if I switch it off in the same situation it again happens and I have to take it for repair it has happened 3 times after that. Is it a inherent problem in iPhone that it uses battery even when switched off and if in that case battery drain out then refuse to get charged because this is the scenario i have experienced every time?

Apple told you it was unrepairable.... You had it serviced by an unauthorized party. It's now no longer eligible for out of warranty replacement by Apple.
There's really nothing else we can say about it. Find a competent 3rd party repair shop or buy a new one.

Netflixs no longer streams instantly on firefox even with silver app updates. Netflix said to call Apple Care that it is an Apple problem. What to do since I am not going to pay Apple for the solution

Recently Netflixs stopped instantly streaming their videos on Firefox even after installing silver----- update. When I called Netflix, they said it was the Firefox browser and not them and told me to call apple care. I do not have apple care coverage and want to know if I can solve this proble or is it Apple that is refusing to comply by making the browser incompatible with netflix software. I can get Netflix on my Roku.

Hope the following helps. The secret seems to be to NOT download Silverlight from Netflix site.
MacBook Pro / Mozilla Firefox / Netflix / Silverlight Update solved - DON'T DWNLOAD FROM NETFLIX
I solved this problem tonight. I have a MacBook Pro with 10.5.8. I know, it's old. But I love my Netflix and I recently noticed that Firefox plays Netflix much better. Then I suddenly got this message that I needed to download the latest Silverlight - it only takes 30 seconds! - WRONG. However, after much searching, I finally did the steps in order and it worked.
This was after repeatedly downloading Silverlight from the Netflix site without success. So here's what I did:
1. Went to http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx
2. Followed the directions. I felt like such an idiot for not doing it right before.
3. Go to your hard drive and search for "Silverlight" to locate ANY existing Silverlight files: .dmg, etc.
[also check your Libary/ Internet Plug-ins, but the above search is faster]
4. Drag it all to the trash and empty it.
5. Go back to the Get Silverlight page and click on the Install on that page, not the Netflix site.
6. Note the steps for Safari or Mozilla Firefox - I wanted Firefox, so I follwed those instructions.
7. Once it's installed, close all the browsers and Restart that bad boy. Right away.
8. Open a browser, go to Netflix and proceed to joyfully rot your brain with Netflix content. Yay!

Do you know if Apple are sorting out Bluetooth? I'll have no alternative but to switch from Apple if not - it will be cheaper than changing my car with Bluetooth built in

Does anyone know if Apple are sorting the Bluetooth problem out? I had hoped the latest update would do it - but not so. I now have a reat in-car phone system that's unusable with my latest phone. It's cheaper to switch phones than the car but I'd rather not if a fix is being worked on.

Check with the car manufacturer.
The iPhone 5 has BT 4.0 hardware which is activated in iOS 6. While BT 4.0 is compatible with BT 2.1 (which your car is probably using) by design it turns out that some BT 2.1 drivers have bugs which make them incompatible with BT 4.0.
Some audio manufacturers like Pioneer and some auto manufacturers have already issued firmware updates to correct this problem.
Since there is no error on Apple's side I doubt you will see any change coming from Apple

No "New Mac for My Mac". Leopard not finding disk, Apple doesn't care...

After several years and several Macs I hit my first major bump with Apple. Today, I felt like I was back in my days of owning a windows machine. (Well, not really.)
I decided to update my G4 Quicksilver (2002). It's a 933Mhz. I installed the max RAM (1.5G). And ordered a new hard drive and OSX Leopard. I didn't want to do an upgrade, but a clean install. And I figured I would install on a larger drive instead of the 50G drive that came with my Mac.
Using Apples site as a reference for upgrading to a SATA drive. I bought a Sonnet controller and a Seagate 500G drive. Both installed quickly and without any trouble, my Tiger disk mounted the new drive. And in Disk utility I partitioned the new drive.
BUT, when I tried to install Leopard, and it rebooted to the setup screen, it never sees the new drive. I found this problem repeated on several forums and I have tried all of the suggestions. They did not work for me.
As a test, I put my Tiger install disk in, and it sees the new drive immediately. But Leopard does not.
I called Apple support. Long story short, when they could not figure out what was going on, (and pretending they have never heard of this problem) their answer to me was, "Since you are not trying to install Leopard on your original hard drive, we can not give you any support".) When I argued that all I had done was install a larger hard drive, like everyone does, and that this Retail Leopard Disk was sold as a "New Mac for your Mac", they didn't care either.
So, it doesn't matter how long you have been a loyal customer. Or how many systems you have registered with Apple. Or how many of your friends and family you switch over to Macs. The bottom line here, is well, their "bottom line". If I really want a "New Mac", I need to buy a "New Mac". That's basically what I was told. Never mind that I do have several Macs. I just wanted update this one.
I am very disappointed in Apple right now. I paid for this G4, I paid for the 3 year support plan, which I never used. I paid for this Leopard software. But because I wanted a larger drive, they tossed me aside.
So, having said all that. If anyone has any ideas, I would appreciate it.
Things I have tried that did not work are the "set and wait" solution. I waited over 2 hours and the disk never mounted.
I tried Disk Utility in the setup and it doesn't see the drive. I tried Terminal. It sees the drive but not as a partitioned drive. And it won't mount the drive.
I thought I might install Tiger, then upgrade it to Leopard. I would like a clean install. Not sure what will happen if I choose "erase and install".
Having said all that, I do still think Apple is number one. But they need to fix this issue fast.
Thanks in advance,
TroyD.

Ok, here is an update of what I had to do.
I did as requested and contacted Sonnet. I already have the current firmware. But they told me this problem showed no real pattern. Some people had this issue, others did not. What I ended up doing works so far.
I installed a clean version of Leopard on one of my current ATA drives. Though I did encounter the "Blue Screen", once I forced it to reboot, things seem to work and I have not had the blue screen again. I ran all the updates to Leopard and rebooted back into my first ATA drive which runs Tiger.
Then, I used SuperDuper to clone copy the fresh install of Leopard from the ATA drive to the new SATA drive that Leopard could not see before. Then, I set the new SATA drive as the startup disk and rebooted. So far so good. I haven't done much with it yet, but it seems "snappier" and I have high hopes that it will give me what I was looking for. (A slightly faster G4).
Troy

TS1702 I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. Not wo

Hi
I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. I tried what they suggested at the apple store, but I am still not successful. It continues to tell me there is a download error. Please help! Need these movies for my 3 year old!

User to user forum.
Apple is not here.
You need to contact iTunes support:
http://www.apple.com/support/itunes/contact/

MBP 13" unibody main-board failure after 1 year and 10 month. Apple does not care!!!

Hi Apple Communites!
I have a big problem with my MacbookPro. I bought my MacbookPro in december 2010 in Thailand. 5 days ago My MacbookPro suddenly switched off and never start again.
So I sent it to Apple Dealer in Phuket, Thailand to check. Now they told me it is the main-board failure and i have to change it on my own cost.
And it is 26000 Thai baht (870 US Dollars). How comes that Apple do not take care for my cost.
My MacbookPro is not two years old. For this price i better buy a new PC notebook.
Can some of you please help me for a solution or answer? I use Apple almost 10 years and never have problem like this. Or Apple do not taking care of their customers or quality products anymore? lertlid trzop

you are right!! but is this the quality product of Apple that lasts for just 1year and 10 months?
If it so then i think about to go back to PC after 10 years using Apple products and no one from Apple cares about customer service and quality.
Sad Story about Apple. What Steve Jobs and Tim Cook gonna think about this.

Recently bought a MacBook Pro 13 inch with apple care and since day one has not been able to hold a charge more than an hour. Is this covered? What can and will apple do for me?

So I bought my MacBook Pro 13 inch with AppleCare protection about 2 weeks ago and from the moment it came out of the box I noticed that the battery was draining very quickly. Perhaps in the midst of my excitement of having a new computer I ignored it thinking it could somehow get better but obviously it has not. Average after being fully charged from being dead the batter lasts maybe an hour to an hour and a half. I'm assuming apple will take care of this seeing as it came to me like this but that's exactly my question, will they? Any information about what they cover or how to go about getting this fixed is very much appreciated!

You are covered under the 1-year warranty.
You have a 14 day grace period to exchange it for one that works.
Past that, get it looked at
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

My MacBook Air is not being listed under the My Products tab after adding the Apple Care Protection Plan

I purchased my MacBook Air from US in December 2013, my company paid for it, so it got listed under their account earlier. So I asked them to remove it from there account and then I added it back to my profile in January 2014. Then it was listed under My Products tab in the My Support Profile page. Later I bought Apple Care Protection Plan for this MBA, and registered that plan with my MBA's serial number and soon after that, MBA vanished from My Products. I thought it might take some time for it to get listed back again after adding the protection plan, but it didn't appeared for quite a long time and so now I am opening this support ticket.
Now whenever I try to add my MBA again by clicking Register New Product, I am getting "According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID?" How can I get my MBA back into my profile?

AppleCare does not cover accidental damage, but try taking it to an Apple Store and see what they say!

Not able to start up from Apple Care Cd

My G5 Server will not start up from the Apple Care CD. Has anyone had this problem? I have files on there from InDesign that when I run Norton says they are damaged. I want to try to run Tech Tools to try to fix them, but can not get the CD to start up.
Suggestions?

Do not bet the ranch on Norton's pronouncements that your files are damaged. Symantec/Norton has been fairly far behind changes in the file system.
Make absolutely certain that you are using the correct version of Norton Utilites for your Mac OS version. The wrong version of their products have done damage to many Mac directories. Symantec/Norton has abandoned the Macintosh market.
Have you tried booting from the Mac OS Install CD? Do not Install -- Disk Utility is available from the Installer Menu, and since you are not booted from your Hard Drive, the Repair function is available for it.

Iphone car charger once again not charging. Second one and they are not cheap from the apple store.Any else have these problems?

My Iphone car charger is not charging again. This is the second one I have bought from the Apple store and they are not cheap anyone else have problems?

I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.

Apple Care will not return my Hard drive.

I have a Power Book G4 1.67 . The hard drive has failed, it is covered under applecare for another 6 months, I have case number, the person on the phone was very nice, they sent the shipping box.
I think it's more then just the HD, however. The drive was partitioned in 3 sectors. Of course the system sector was the one that failed. I can boot in Target Disk Mode and see the other 2 sectors of the drive. The system sector is the one that is bad, I can't get that info off there. I am sure someone else can who is better qualified can. I really need that info, I can see they system partition in Disk Warrior, but am not a guru in that or the couple of other products I bought to see if I could rescue this info.
I asked AC Rep if I could have the Hard Drive back, they said no, I asked if they would back up the information, they said no, I said I would pay for either back up or pay for the old hard drive myself, (again) they said no.
So now I am stuck, if I replace that HD myself, I may void the warranty, I know it's a customer installable part. I have replaced many over my apple years, upgrading HDs about every 2 years in multiple computers and putting the old ones in external cases. I have also upgraded RAM, airport cards, pram batteries so I am comfortable working the simple upgrades. So I could simply replace that Hard Drive and then send it in, but then they may blame me for the problem.
There also smaller problems, screen latch won't stay closed, superdrive will not eject correctly, screen has some lines in it occasionally. It's not a road warrior, but I use it a lot and always treat these well. The drive was making no noise at all and no indication of a impeding failure. I treat my machines very carefully, I still have a Pismo that is gasping it's last breath.
This HD has all my important passwords and other personal info, I was in the middle of backing it up when thing went blitz. I saved the data from the other 2 partitions but I need that HD. Why will they not return my old part ? Or even back it up for a fee. I am afraid to replace the HD with a new one, and then send it off, or even try to reboot it from a new one as I maybe be stuck with it and they say well I did the damage.
Yes I know multiple back ups, but this is the first HD failure in 20 years and I should have had 2 HDs for back ups instead of one. Any other part I could see their point, but that HD has information I need and I don't want someone having it either. Is there a fair solution here.
This thing has been down a week, I just got the box and I need to do something. There is no Apple store up here and the company that can do the repairs, messed up a iBook G4, so the only option is sending it out to apple care.
Ideas and Suggestions?
Geoff

Well Holy Smoke !! Apple has agreed to let me get my data back a bit of a round about way but we will see.
I am going to use a hard drive recovery service so it will go like this.
A" local service provider," whom did not do anything at all to fix an iBook I gave them, under Apple Care to repair, but keep it 3 weeks and then said, I could not find anything by Goggling the problem...I see the problem that cursor is all over the place and jumps anywhere it wants., a problem came up and by the time we got back the iBook was out of warranty . Sometimes the local help is tough, but I try to support them.
I think, with me standing there, they can remove the hard drive from my powerbook, it's pretty easy..
Then, with Apple Care's blessing, I can send the drive into a recovery company, yes expensive, then return the drive in parts if that is the way it comes back, with my powerbook, ship it and AppleCare will fix it the PowerBook.
That is really good, and if all goes well, I will be very impressed and not hesitate to get that new
MBP. They even offered to let me take out the drive, but I thought, better to keep it in the "Apple Family."
Now they did not send a letter or email to this effect, that would have made me feel better, but the attitude at Apple, has really changed, these people went multiple times to supervisors to get this answer and solution. Not the quickest way to get it fixed, but
I am willing to bend, if they are willing to alter what is a well oiled line and will create a bump in their flow..
We will see, I told them they just might get a bag of parts and I will not reinstall the bad drive, as it is most definitely shot. No problem, it's all in the notes the CSR said.
We will see, but for today, this is sure a different attitude then the last go around, a few years ago. The CSR people are nice, understand English, as they seem to be based in Canada, which is a whole lot better then anywhere else I would want to talk too, or have talked to. They can understand abstract ideas, unlike those who just read from a card and stick to what the card says.
I am holding my breath, but I hope to report that this all goes smooth. I liked it when Apple was a good company. People went out of their way to help you no matter it took to get it fixed or working. I think a company can be good, profitable, plus have a excellent CSR and repair program.
For today at least, here is to Apple, way to go.
Geoff

To Apple Care or to not Apple Care?

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