To define a process where the RE and RAS orders are free of charge

Question

We have ( US , UK , Canada, Germany, France ) more than 2000 sales docs related to order
RE Return&Credit for returns and RAS Repair with status "in process" ( using transaction
VA05) all of them have the billing block active because no charge to customer meaning no invoice will
be generated to change the status to " completed". In those orders all steps are completed
except the order itself:
Is there any way to define a process where the RE and RAS orders are free of charge and all steps included with
the status "completed" to have the order status "completed "=> create automatically an invoice to 0  or but never printed and ship to customer

Answer 1

Hi,
If your RE and RAS order are FOC and not relevant for billing
In VOV8 for this order type set tick mark to Immediate delivery
Then see which item categories you are determining then go to VOV7 in item detail make billing relevance as not relevant for billing
There is no need to create invoice of ZERO value,still you want o generate invoice with zero value then make billing relevance as order related oR delivery related
Make STATISTICAL VALUE as Y in item detail so if there values for item that will remain at item level in invoice and NET VALUE always ZERO
kapil