Top and bottom of FireFox window disappear in seconds (the window expands too far). All other windows operate normally. Now what? I've uninstalled and reinsta

I was using Firefox for a few years with great enjoyment. Recently I opened it and within a second or so, it enlarged to the point that the top and bottom of the screen expanded off the screen. No other windows in any other program are doing this. The only way to close it is by using the task manager. Very frustrated. What other info do you need?

Hi ConnieHampton,
FIrefox will remember the last window size you had, which is why it keeps opening too large each time you open and close it. To fix this, try resetting Firefox: https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved?esab=a&s=resize+window&r=7&as=s
If you don't see your menu bar, you may be in full screen mode, and can turn it off by following these instructions: https://support.mozilla.org/en-US/kb/how-make-firefox-and-websites-go-full-screen?esab=a&s=full+screen&r=0&as=s
If this doesn't work, please let us know and we'll figure out another way to fix it.

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Hi NicoMan,
According to your description ,we seem to suffer a performance issue here.
Have you tried to open the task manager to check the system performance ? Is there any specific process occupied many system resources ?Will the issue occur only with the specific applications ?
We can try to restart the Windows Explorer process to have a check.
If it only occurred with the spefcific two applications ,we can try to end the other application processes manually from the task manager to have a check .
If this is caused by the specific application ,we may need to look for help from the third party support considering they are all the third party applications .
Best regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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AdapterDeviceID: 0x677b
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0.1
AvailablePageFile: 10356572160
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BreakpadReserveSize: 37748736
BuildID: 20140506152807
CrashTime: 1401948787
EMCheckCompatibility: true
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FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1401945776
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x677b, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.921.5.0
D2D? D2D+ DWrite? DWrite+
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ProductName: Firefox
ReleaseChannel: release
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StartupTime: 1401948786
SystemMemoryUsePercentage: 40
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Throttleable: 1
TotalVirtualMemory: 4294836224
URL:
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 29.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
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MSAFD Tcpip [RAW/IP] : 2 : 3 :
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MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
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RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
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Hello,
Please provide us with 5 latest crash IDs.
To view your crash reports from within Firefox:
*In the address bar, type '''about:crashes''' and press Enter. A list of links to your crash reports will appear.
*copy those Crash IDs starting with bp- as well as the date of submission and paste here in the reply box.
see this for more help:
[[Mozilla Crash Reporter]]
[[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]

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The unwanted window may be generated by an add-on. Try disabling ALL nonessential or unrecognized extensions on the Add-ons page. Either:
* Ctrl+Shift+a
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Any improvement?
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(2) Possible hijacked shortcut. Check the "target" of the desktop icon you use to start Firefox to see whether it lists the unwanted page. To do that:
right-click the icon > Properties > Shortcut tab
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Hopefully that cures it.

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