Total reinstall of itunes help

i had another post about concerning the loss of my control panel on itunes. It disappeared. Since I did not get any answers so far , I thought I might be able to reinstall itunes. I dragged the app into the trash bin and re-downloaded the itunes app. Unfortunately, when reinstalled the same problem came up. So , how do I totally uninstall itunes so that it will reinstall properly.
lastly... does apple have any call up support for itunes.? is it covered if I call under apple care?
thanks in advance
rich

it was a screen resolution problem... also found that CleanAPP is great for total removal of a program

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