Itunes states "ipod detected but could not be identified properly" when I plug in my new nano. tried uninstalling/reinstalling itunes 6 times - get pop-up "itunes helper error" with abort, retry, ignore options. retry doesn't work

I am trying to connect my new nano to my iTunes account. I keep getting msg "ipod detected but not identified properly. disconnect and reconnect. if problem persists uninstall/reinstall iTunes". I've uninstalled/ reinstalled iTunes 6 times but keep getting the same msg.
when installing iTunes I get a pop-up "iTunes helper error" check access. with options to abort, retry, ignore. retry doesn't work. ignore installs iTunes but it doesn't recognize my nano. abort shuts down the download.
how do I fix these problems??

Hello, KenaiK9.  
Thank you for visiting Apple Support Communites.  
I see you are receiving an error and have processed some troubleshooting steps with the issue persisting.  There are just a couple more in the article below that covers this specific error.  
iPod nano: Error message saying that iPod could not be identified properly
Cheers, 
Jason H.  

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