Touchpad/mouse constantly freezing

OS Name    Microsoft Windows 8.1 with Bing
Version    6.3.9600 Build 9600
System Type    x64-based PC
System SKU    K7H92ES#ABU
Processor    AMD A4-5000 APU with Radeon(TM) HD Graphics, 1500 Mhz, 4 Core(s), 4 Logical Processor(s)
Hello, could someone please help me.
My laptop is not even 6 months old- and the touchpad is randomly freezing (the rest of the system appears to work fine , it's just the touchpad)
This is becoming really frustrating as I rely on the computer daily for work. Sometimes I have to reboot for it to re-work and then freeze again!
Any help appreciated, thanks

@Andy5109 ,
Hello and thank you for posting on the HP support forums.  First thing you may want to try is a system restore back before the problem started happening.
You may have had an update that caused this.
Using Microsoft System Restore (Windows 8)
The next step would be to download the software and drivers for your system.  Once you have them downloaded boot into safe mode and uninstall the system drivers.  You may have to reboot between each one and remember to boot into safe mode each time.
Once you have this done boot into windows normally and install the drivers starting with the Chipset first.  Do not install any other driver until you have installed the chipset.
Here are some links to help you.
HP Pavilion 15-e010au Notebook PC - Software & Drivers
Windows 8 Safe Mode
If this fails to resolve the issue make sure you back up all your data and then do a full system recovery.
Performing an HP system recovery (Windows 8)
At this point if you are still having the problem with the touchpad then you will require a repair.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assis​t.html
Thank you so much for posting.  Let me know how things go.
Have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

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