Touchsmart 310 keeps closing if I don't move mouse continually.

I have a touchsmart 310 and every time I am online or paying my bills I have to keep continually moving my mouse or the screen will go to the screen saver and it is supposed to wait 20 min. per my setting. This makes it impossible to pay bills because the bill company thinks I am idle and then they close out too!!! I have tried multiple times to re-set the screen saver, give it more minutes, no screen saver versus using one, and still the outcome is the same. What do I do?? I saw some one else had this problem too but the answer that was given does not work believe me I have tried doing everything at least three times or more and it still closes out and asks for password. Help me please.

Dianebrat says "Don't look at the screensaver, look at your power and sleep settings."
These instuctions may help:
http://www.vistax64.com/tutorials/63567-power-options-sleep-mode-problems.html
Good luck,
GeorgeFN
GeorgeFN
I work on behalf of HP.

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Message was edited by:
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Please send KUDOs
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
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I have had seemingly random Blue Screens of Death when shutting down on my HP Touchsmart 310-1110uk over the last few months. Sometimes when shutting down, the "Shutting down..." message is displayed for a long time and then the BSoD appears. This only happens occasionally and most of the time it shuts down fine. The blue screen only ever appears when shutting down.
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I have uploaded the a .zip of the dump files from "C:\Windows\Minidumps" to Dropbox here:
http://dl.dropbox.com/u/9154836/Minidump.zip
I have also downloaded BlueScreenView to try and analyse the error logs. Most of the crashes seem to be the same with the following:
Bug Check String: DRIVER_POWER_STATE_FAILURE
Bug Check Code: 0x0000009f
Caused By Driver: ntoskrnl.exe
Caused By Address: [mostly "ntoskrnl.exe+7cd40" or "ntoskrnl.exe+7cc40"]
I have uploaded the full HTML BlueScreenView report here:
http://dl.dropbox.com/u/9154836/report.html
I haven't installed many programs which might have caused the problem. This has been happening since November 2011 and the only thing I installed around then was Connectify.
From what I can tell it seems to be a driver issue, but because this only happens occasionally (at seemingly random times when shutting down) it's almost impossible to troubleshoot by disabling individual drivers (i.e. trial and error).
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WeShallAttack:4 months ago | Last edited at 12:27PM on 10/20/2013
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Touchsmart 310 keeps closing if I don't move mouse continually.

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