Tour Synchronization issues "determining the root conf name for main system

During sync set up (first attempt) after selecting the sync button during the "determining the root conf main for main system I keep getting a "unknown error".
I have removed the desktop manager, re-installed, updated and same issue.

Hey,
Accounts not showing up in the office 365 portal has not got anything to do with ADFS. Generally speaking, the reason that accounts don't show up is because they are not within Dirsync scope.
There are a number of reasons that this could happen:
1.Internal domain name has a '@local' upn suffix. Accounts with this specified as their primary upn will not sync.
2. Any custom sync rules that have been configured within Dirsync may not allow accounts to be synced. For example, if the entire organizational unit structure is not syncing, then not all accounts will appear in the O365 console.
Has the dirsync rules been customized since it was configured?
Regards,
Adrian

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Tour Synchronization issues "determining the root conf name for main system

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