TPTwist - 3 Repair attempts before breaking my computer. Now, left in the dust of pure incompetence

Question

Okay,
I purchased my Thinkpad Twist about a year ago.  Purchased the accidental damage warranty because its a twist and i am kind of a clutz.  
About six months later...
-Fan Grinding.
-Minor Touchscreen issues.
No problem, this is my primary business/school machine so I can put up with the problems for now.  Just be sure not to use the machine in tablet mode and all is well for now..
About four months later...
-LCD Panel volume buttons malfunction.  Any time the screen is opened beyond a 90 degree angle or twisted, it thinks I am holding down the volume up button.  So I cannot use the machine in a public place without headphones plugged in.
Okay.  Despite the Lenovo Support horror stories, its time to make use of my extended warranty.
It Starts.....
Contacted support, they were awesome, had a box sent to me within two days and i sent my computer in no problem.  After my computer arrives at the lenovo repair center, it isn't there for more than a few hours before they sent it back to me.  The ESC website has 0 updates on the status/progress of the repair.
I recieve the computer and think, awesome!  Lenovo has a rockin turn-around time!!!
FALSE!!!
Problems reported:
-CPU Fan noise
-Random ScreenTouches (Even out of tablet mode)
-Volume Key Malfunction
Problems Fixed:
-NONE
I promptly contacted support and calmly explained my situation.  After apologizing they informed me that it was my fault the computer was not fixed as they were waiting on my to contact them concerning the problems and repair...  But wait, the ESC website did not update once after I sent the computer back, how was I supposed to know I needed to contact support?  Why couldn't they simply open and power on the computer to verify there were issues?
Watev, I understand sometimes customers can fall through the cracks.  I have four years of experience working in computer repair.  I re-sent the computer in immediately after recieving  it.
Once again, the computer was recieved by the Lenovo repair center and within a few hours was immediately sent back to me.  Again, no updates at all on the the ESC website..
2nd Repair Attempt:
Problems reported:
-CPU Fan noise
-Random ScreenTouches (Even out of tablet mode)
-Volume Key Malfunction
Problems Fixed:
-Motherboard Replaced????
-None..
Problems Caused:
-CPU Fan Error on first boot.....
Okay, I understand that sometimes mistakes happen.  This has gone from an innocent oversight to a weakness in Lenovo's Quality Assurance.  I again promtly contacted support and calmly expressed my concerns.  By now 2 weeks have gone by.   The support representative did not blame it on me this time (which is better I guess) but instead offered oodles of apologies.  The rep assured me that they would keep the computer for at lease 1 extra day to perform extensive quality tests, and ensure the computer is 100% functional before its returned to me.  It was at the end of the week so they didn't get another box to me until the following Wednesday..  But wait, why ship one box when you can ship two??!!  That's right, I received two boxes for my computer under two different service tags with two completely different problem descriptions.  I sent the computer in under the service tag I was provided over the phone.  I included the second overnight shipping label in my box as to not waist time shipping an empty box next day air back to Lenovo.  
It Continues.....
The computer is once again shipped back to me after having been at the repair center for no more than 5-6 hours.
Problems reported:
-CPU Fan noise
-Random ScreenTouches (Even out of tablet mode)
-Volume Key Malfunction
Problems Fixed:
-CPU Fan
-Volume Key Malfunction
Problems Caused:
-Pinched LCD Cable in the hinge of the laptop and broke the LCD top plate and Bezel near the hinge.  
     - Now the LCD Panel grinds against the chassis above the keyboard and the finish is wearing off.  The LCD Panel is split open at the bottom and the Touchscreen issues are still occuring.  There is way to much tension when opening the lid and its caused by the LCD cable pinching in the center hinge.  
Okay...
I immediately contacted Lenovo and expressed my frustration (calmly I might add - with experience working in computer repair I know that they are not going to want to fix the computer of some @$# yelling at them over the phone).  The support representative related with me, and assured me that I was the exception not the rule and that service issues like this are highly uncommon.  He told me that they were going to replace the machine with a brand new laptop and submitted an escalated service request for me.  
I was told:  "It will only take a maximum of 48 hours for someone to contact you and let you know if the escalation is approved."
2 days and no attempt made to contact me later, I called back.  A different representative informed me that I was wrong and that the minimum time frame for someone to contact me is actually 72 hours.
Okay, 4 days later and still no attempt made to contact me.  I called back.  "We are very sorry, unfortunately there is nothing we can do.  This has to be handled by a seperate department.  Someone should contact you within 48 hours.  
3 days later, no attempt made to contact me.  I am at 1 week since the escalated service request was submitted.  I call back.  The supervisor at the support center is taking my calls at this point, and has been very helpful.  I wish the department that needed to contact me had .01% of the compitence of the supervisor "####"  (I will not use his name on forums) I have been working with at the support center.  If they did, I would have been sorted a long time ago.  He informed me that he emailed the VP of the sales department as well as a sales rep to try and prod someone to wake up and take action.  
1 week later... no calls made.  I am livid as Its been over a month and a half and I have been unable to use my computer once.  It is now in worse condition than it was before I sent it in, and aside from the support supervisor I have been working with, no one at Lenovo cares.  I call back and was informed that they are contacting some hotline and that a representative would contact me no matter what within 2 days.  
Its been 3 days and I still have not had a call.  Its over the weekend so nothing can even be done until monday.  Its been two and a half weeks since my computer arrived trashed by the repair technician, and no attempts have been made to contact me despite my efforts to politely acquire help from Lenovo.  
Lenovo took my money for the extended warranty, broke my computer and is currently giving me a long middle finger as I wait for any kind of help.  I have only ever owned Thinkpads and in a house full of a family that only ownes apple products, they are laughing at me now for talking up my Lenovo products.  I feel like the but of a bad joke.  I cannot beleive the Thinkpad brand name has fallen so low.  Bottom Line...
Regretably I think I am going to have to cross Lenovo off the top of my list for my next PC.  I can't stress enough how dissapointing this has been for me.  I hope I really am the exception and not the rule, but judging by the information I have found online, This is more common that I would have suspected prior.  I hope you all have better luck if you ever need Lenovo to fix your computer.  I mean it, Good Luck.  

Answer 1

Luckily got the nano working (showing in iTunes). Actually I loaded TouchCopy to see if that recognised it and it didn't, but next time I launched iTunes it did recognise it, so all is good now.