Track Pad issues on brand new MBP 13"

Hi,
This is my first Mac ever, and only 4 days old I'm starting to have issues. Aside from the fact that the first one I brought home was DOA, I'm trying to get through this and really like my purchase.
I've had issues with iPhoto that I have a support claim out on, but my newest one just started after using today.
The trackpad was one of the features I wanted most, the 2 finger scroll etc. Up until a few hrs ago, it worked wonderfully. Now it's like it won't sense that I'm using 2 fingers (or any but one) in the middle. If I have 1 finger on each edge of the trackpad, it sense that. The 2-finger right click option does not work either.
The MBP has been running for about 7 hours straight now, on AC power, redoing my iPhoto library and taking forever to securely delete (empty) the trash.
Any tips/ideas?
Thanks much in advance!

Hey,
I just checked my Trackpad info via System Preferences. It seems that everything is normal. The only thing checked is Secondary Click under 2-fingers. And the speeds I upped a little bit.
Any help on this would be greatly appreciated it. I'm starting to get down and considering returning this MBP 13" because it's full of empty promises .
Please help.
null

Similar Messages

Macbook pro track pad issues

I'm having transient issues with the track pad on a brand new MacBook Pro. Has anyone has similar issues?

Shut the computer down and clean the trackpad with a dry microfiber cloth.
You can return a new Mac within 14 days of purchase.
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best.

New Track Pad Issues After 10.6.4 Update

I understand that the Mac OS X 10.6.4 was meant to address some track pad issues. I was not experiencing any track pad issue on my Late 2009 MacBook Pro prior to the update. However now my laptop is almost unusable!
The pointer tracking remains accurate on all areas of the track pad, however most clicks are not recognized, requiring an average of 3-5 clicks to initiate an response. Also the bottom half of the track pad surface now seems less responsive to input than the top half. Multitouch gestures like selecting and dragging often lose track of my fingers before I've completed the action. Scrolling still seems to work fine.
Again, I've had this MacBook Pro for 9 months now and prior to the 10.6.4 update the track pad was highly responsive and accurate regardless of how I placed my fingers. Please look into this matter immediately! Thank you.

Exact same problem here. I hadn't notice what you write about the bottom half of the trackpad being less sensitive than the upper one, but now that you said it, I think the same thing it's going on with mine.
I think my problems didn't appear right after I installed 10.6.4, or at least I didn't notice until 2 or 3 days ago. Maybe it worths the try to make a downgrade to 10.6 and check if the problem stop. Let's hope that someone came with the answer to this things, I really hate to use the 'tap to clic' function.

Aperture 3 not working on brand new MBP???

Just tried to open Aperture 3 on my brand new MBP and I get this error message:
Dyld Error Message:
Library not loaded: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager
Referenced from: /Applications/Aperture.app/Contents/MacOS/Aperture
Reason: no suitable image found. Did find:
/Library/Frameworks/PluginManager.framework/Versions/B/PluginManager: no matching architecture in universal wrapper
I downloaded A3 from the Mac Store, I've deleted it and re-installed and still get the same message. My MBP is running 10.6.8.
Any ideas, hope you can help.
Thanks!

Hi, Thanks! The solution on the Macrumors forum worked! A plugin manager issue!
I've copied the solution below for anyone else who may run into the issue.
Turns out it's a simple fix.
For those with the same problem:
1. Navigate to: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager
2. Delete the PluginManager
3. Get a new copy of the PluginManager. (You can copy one from a friends macbook) or use the one hosted here: http://qvenon.com/files/PluginManager.zip
Thanks again!
best,
upgrayedd1

Kernel Panic and a strange sound on a two days brand new MBP 17" i7

I just got a brand new MBP 17" i7 two days ago. Already had two issues:
1. On the first day while the computer was doing an automatic software update I heard a loud horn type sound coming from within the machine. After that the screen turned grey with the Apple logo and a status bar underneath. After that the machine returned to the "normal" screen and keep working.
2. Yesterday while trying to set up a mighty mouse the computer gave me the kernel panic screen. I turned the computer off and then on again and everything seems fine.
I contact Apple and they gave me two options for my peace of mind:
1. Take the computer to an Apple Genius bar
2. Send the machine back to the store
I own an iMac and a Macbook and this things had never happened before. I don't think it's normal for a brand new computer to do things like that.
This incidents took place within the first two day of receiving the computer, but maybe down the road or as I start installing programs like Final Cut Studio 3 or Office for Mac, things could complicate...
What do you recommend?

Hi there.
The noise you heard and the status bar is usually the result of a firmware update being installed. Nothing to be concerned with and in fact will probably happen again if they just swap out the machine.
The kernel panic may have just been a fluke but you could try running the Apple Hardware Diagnostics that actually shipped with the machine to rule out hardware. If the tests come back ok then you could try to just re-install the OS.
Good luck.

Magic mouse lag on brand new MBP

Hello,
I received my MBP 15" (Mid 2012) several days ago. But my Magic Mouse doesn't work very well with it. The cursor lags every several minutes to one hour or two, and lasts for several seconds to several minutes every time. I don't mean that the movement is slow - when it happens, the cursor doesn't follow the movement of the mouse very well, it seems 'jittery'. The cursor may "jump" to the destination 0.3~1 second after I moving the mouse. I tried everything I can do but the problem is still not solved. Here are what I've tried:
* Setting my router to 5ghz band
* Turn the mouse off and on.
* Turn the mouse off, replace the batteries to new ones, and turn on.
* Restart the computer.
* Remove the mouse from the list of Bluetooth devices, and pair again.
* Reset PRAM and SMC.
* Disable WIFI.
* Unplug everything in my room that has a wireless receiver, including Xbox, Apple TV, etc, and remove the batteries of their controllers.
None of the above works! However, I also have a Magic Trackpad which also uses Bluetooth but it works fine. I tested the Magic Mouse on my old MacBook Pro and it works without any problem. The distance between the mouse and the laptop is less than 2ft.
Mouse still works fine on my old 2010 MBP.
Brand new MBP 15", 256GB SSD, 8GB RAM.

I had the same problem with my new Retina Macbook Pro and my Magic Mouse that worked fine on my previous 2010 Macbook Pro. At work I don't have a wifi network so I share my ethernet connection via wifi so I can get internet on my iPhone and iPad during the day. After reading this thread I tried turning off the internet sharing and it has cleared up all lag issues with the mouse.
Just thought I'd share my fix. Hopefully Apple can clear up whatever issues are causing this so I can get wifi back to my devices at work.

Help!!! Brand new MBP with Santa Rosa Kernel Panics when started with...

Help!!! Brand new MBP with Santa Rosa Kernel Panics when started with external HD firewire 800 after 20 sec...
I don't know what it could be???
Do you???
Thanx
Jay

I'm actually having a similar issue and I don't think its related to networking at all.
I'm currently working in a corporate environment where we deploy pre-built OS X images to machines. I recently upgraded my images to 10.4.10 before we got our first Santa Rosa machine. This image was built on a MacPro and worked on all Intel Macs down to a MacMini CoreSolo. When I deployed my prebuilt image to the SR MBP, it caused a kernel panic immediately.
Further investigation revealed previous builds of OS X, including 10.4.10 upgraded from any other model Intel Mac will kernel panic the SR MBP. Going backwards the SR Build of OSX will not work on any previous model Mac, as any other build typically does, but causes severe graphical distortion, as if it does not have the display drivers for the other Macs.
To make a long story short, I think your issue comes from the fact that your external hard drive has an older build of OS X 10.4 than the SR MBP will run (even though you may have upgraded it to 10.4.10). Anyone who can corroborate my story with some more testing, please chime in.
I haven't found a solution for this issue yet other than keeping a seperate Santa Rosa Core 2 Duo image for my deployments.

Hey i bought a brand new MBP like 6 months ago and now it won't charge

i bought a brand new MBP like 6 months ago and now it won't charge. I tried using a friends MBP charger of the same year as my computer but it still says not charging at the top right corner of the computer screen where the charging symbol is. This problem just happened out of nowhere because it was working the day before then the next day it just stopped working saying it is not charging. I tired doing all of the suggested techniques to fix it but not luck.
This is the battery report is when my MBP is either connected to my charger or my friends charger which works perfectly on her computer.
Battery Information:
Model Information:
Serial Number:          W013*****3BA
Manufacturer:          SMP
Device Name:          bq20z451
Pack Lot Code:          0
PCB Lot Code:          0
Firmware Version:          201
Hardware Revision:          000a
Cell Revision:          158
Charge Information:
Charge Remaining (mAh):          3137
Fully Charged:          No
Charging:          No
Full Charge Capacity (mAh):          5751
Health Information:
Cycle Count:          126
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          0
Voltage (mV):          11528
System Power Settings:
AC Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          10
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Wake on LAN:          Yes
Current Power Source:          Yes
Display Sleep Uses Dim:          Yes
PrioritizeNetworkReachabilityOverSleep:          0
RestartAfterKernelPanic:          157680000
Standby Delay:          4200
Standby Enabled:          0
Battery Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          2
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Display Sleep Uses Dim:          Yes
Reduce Brightness:          Yes
RestartAfterKernelPanic:          157680000
Standby Delay:          4200
Standby Enabled:          0
Hardware Configuration:
UPS Installed:          No
AC Charger Information:
Connected:          Yes
ID:          0x0000
Wattage (W):          0
Revision:          0x0000
Family:          0x0000
Serial Number:          0x00000000
Charging:          No
As you can see where it is labeled "AC Charger information" it states that its connected but there is no Wattage and says its not charging .
What is wrong with my mac? Is it serious and does Apple Care cover it?

Have you done a SMC
http://support.apple.com/kb/HT3964
Items include
Power
The computer doesn't respond to the power button when pressed.
A portable Mac doesn't appear to respond properly when you close or open the lid.
The computer sleeps or shuts down unexpectedly.
The battery does not appear to be charging properly.
The MagSafe power adaptor LED doesn't appear to indicate the correct activity.

My brand new MBP 13"got the error "there is not enough memory or disk space to convert this document". What gives? Help please!

I am trying to use mail merge in Word for Mac on My brand new MBP 13". And I get the error "there is not enough memory or disk space to convert this document". What gives? Help please!

Why do I get there is not enough memory...: Apple Support Communities
Error message in MS Word opening a .docx file "There is not enough - Microsoft Community

How much does OSX take up on a brand new MBP HD?

Does anyone know on a Brand new MBP 128 SSD drive....how much is allocated to the OSX?
Thanks in advance

You do need to install Windows twice - once under Boot Camp and once under Parallels - but you can legally use the same CD with the same licence for both installations. There is no need to buy two copies.
There is a program called Monolingual that will assist in removing the additional language support. Be care, as it has removed the components needed to run Rosetta for some users who were not as careful as they should have been.
Parallels has to run from within OS X, but some people have had success running Windows off of an external drive. I have not tried it, but the instructions can be found HERE.

FaceTime problems on 3 brand new MBP 13 Retina, Apple has given in

Hi All,
After recieving 3 brand new machines (MBP13 Retina) in Dec 2013 and Jan 2014, Apple does not believe they can deliver a proper working brand new machine. They also won't look into the problem and hope i can accept this faulty machine.
Is that what Apple is turned into? A company that doesn't believe they can fix their own machines? Or do they not care anymore about their customers and their product?
The person I'm facetiming with cannot hear me when we talk at the same time. My (3 brand new, but all 3 faulty) machines will mute me, so the other party cannot hear me. It is back to the walky talky ages again, 'over'.
Since I'm a great believer of Apple, I cannot believe they won't fix this problem and just keep on selling and delivering brand new MBP 13 Retina machines that don't work.
Does nobody at the Apple company care anymore, is there no company pride?

after a week of working on this problem the last straw was spending 3 hours being helped with this problem by 1mb.com after which time they asked me either to take out a years support at £129 or pay for help from a better qualified technician! As I only received my IPad last week I am going to send it back tomorrow. why doesn't Apple respond when it is obvious from all the discussions that there is a problem? Considering the price of the iPad I feel thoroughly disillusioned and cheated as well as frustrated by spending so many hours to no avail. this was not the only problem I've encountered but it is the one I've wasted most time trying to resolve./

Help! Brand new MBP and Mid '04 23" Cinema Display cable issue!

Just got a new MBP, and I can't figure out which adapter I need to use my trusty 23" display. The mini display port to dual-link DVI adapter doesn't look right, and I already know the mini display port to DVI adapter doesn't work.
Will the dual-link version work? If not, what do I do?
Thank you kindly in advance!

You need the Mini DisplayPort to DVI Adapter
<http://store.apple.com/us/product/MB570Z/A?fnode=MTY1NDA5OQ&mco=MjkyNjI0MQ>
If the display has ADC
<http://tbn1.google.com/images?q=tbn:YpgpqSJmIIBI1M:http://upload.wikimedia.org/wikipedia/commons/0/09/AppleDisplayConnector.jpg>
you will also need a DVI to ADC adapter
<http://store.apple.com/us/product/M8661LL/B?fnode=MTY1NDA5OQ&mco=MjE0NTg4NA>

MacBook Pro Keyboard and tracking pad issues

I bought a refurbed macbook pro from Apple about 10 months ago. I've loved everything about it . . . until now. Yesterday I turned it on and started having keyboard issues. First the y key wouldn't work, then the rest of the keys followed. At that point, it was still starting up normally, but then the tracking pad would only "right click" on items on my desk top, so I couldn't open applications.
Now it will only open up in safe mode and it makes a noise like I'm pressing all the keys at once at start-up. Nothing happened to it between Saturday night when it was working perfectly and Sunday morning so I'm mystified. I brought it to the genius bar this morning and they also couldn't see what was wrong. Genius said something about how some keys looked "stuck" but mentioned it didn't looked like anything was spilled on it or anything.
The only "weird" thing about it is that the hing between the screen and the keyboard has always been a little loose but I didn't know until my husband bought a new pro a few months later and I felt the difference. The genius didn't seem to think that would mean anything.
They told me it would be at least $280 to send it out, diagnose, and fix it. Considering it's less than a year old, I'm a little reluctant (and poor) to do that right way especially since he had no clue what the problem might be.
I'm planning on trying another Genius Bar to see if they might have a better idea (hey, it worked with my ipod once) but I've been combing the message boards to see if anyone has had a similar issue. I found an older thread that talked about 2008 pros haven't issues with the keyboard and trackpad freezing due to a "faulty pressure connector" so I might try that solution when I get home. But any other ideas would be greatly appreciated! Thanks!

Welcome to Apple Discussions!
If you bought your Mac from Apple 10 months ago, it should still be covered by the 1 year warranty and as long as the problem was not caused by accidental damage of some sort, it should be repaired at no cost to you. Was the store aware that you were still under warranty?
You can even upgrade to 3 year Applecare if you do so before the first year of ownership is up--definitely something to do if your Mac is having troubles already.
When you see the next genius, make sure they know you are still in the 1 year warranty period, and if you can, upgrade to 3 year Applecare.
You can also call Applecare on the phone and tell them about these problems and ask them for a case number, which will at least establish that they started while you were still under warranty. If a problem first occurs under warranty, Apple will honor the warranty until the problem is fixed, even if the warranty runs out in the meantime.
Good luck!

System overload on brand new MBP 15"

Hi everyone,
Last week i bought a new 15" retina Macbook pro (2.0 Ghz quad-core i7, 8gb RAM, ssd). I mainly plan to use it for recording and mixing in Logic. With my previous macbook (13" 2011 model, the cheapest at that time) i got the system overload quite frequently. I bought this new 2000 dollar Macbook, and I still get this error.
Don't get me wrong, I understand what this error means and why it's there, it's just that I thought such an expensive machine would be able to handle this easily. There is one core that it continuously spiking and 4 others are only at 15%. My overall CPU load (according to MiniUsage) is only around 15% when I get the error. Also, the fans are completely quiet.
Is there a way to push my macbook into full processing power? Or is your advice to buy the even more expensive one? I understand that the cores are 'only' 2.0 Ghz each, but is this not enough for logic? Should I return this one if this is what I plan to do with it?
Again, I am aware of the tricks to reduce the CPU load (split track and plugins, Low latency mode, select an empty track etc) and I know logic can only assign one thread to one core, but I don't want this to be neccesary on a brand new two thousand dollar machine. On top of this it seems it's not pushing the CPU when it's needed.
So I think my question is, should i buy a different system, or is this just normal for a new macbook pro? Because now I'm kinda stuck with a "bad bargain" feeling.
Some advice would be greatly appreciated!
Joep

Sounds like you need to increase your buffer. Go to prefs - Audio and increase the I/O Buffer size to the next highest setting, then keep going up if you still experrience issues.
Remember you can use Low Latency Mode if you have a delay when recording. Shocks me that they have relegated this feature to such a obscure place, but a quick google search or peek in the manual will help you find it and use it.
Btw, this is my backup .me account, so nvm the low level.

Odd track pad movement problem with new Pear 9800

Hi all - appreciate your insight on this:
on a new 9800 Pearl, it is a real chore to use the track pad...have to move my finger or thumb across is several times to get it to move.
BUT: if I cover the pad or finger/thumb with a kleenex or my tie - it moves around quite fast and freely (and frankly - perfectly).
I thought maybe it was due to oils on my fingers? But even freshly washed, this still occurs.
I've set sensitivity to 90 for both.
Any suggestions?
thanks,

I just got my brand new 9800 and I am having the SAME EXACT trackpad problem...I am getting increasing annoyed by the second...Mine gives the problems in no or low light...I cant even catch the cursor to use it...then it types what it feels like selecting for me to type!!!

Track Pad issues on brand new MBP 13"

Similar Messages

Maybe you are looking for