Transferring word docs to palm problems

Hello,
I am a Family Nurse Practitioner student.  I use my Palm for Epocrates (medical software) primarily, but I also generate word docs (cheatsheets of sorts) that are downloaded into the documents function on the Palm when I hot sync.  All of a sudden, I can update my Epocrates without any problem but any new word docs that are placed in the "files to install" folder are not transferring to the palm.  I caught my 5 year playing with my palm a few days before this problem started.  He might have deleted the software on the palm?  My palm came with one disk - Palm Desktop- I reloaded it and that did not resolve the problem.  If I am missing the software, where do I find it to reinstall it.  Assume complete ignorance when giving me direction.  HELP!!!  
Post relates to: Palm TX

When you look on the TX, do you see the documents icon on the home page?
Are you using Documents to Go on the Computer to sync files?
Are you using a MAC?
Have you tried a soft reset of the handheld? Try that by pressing the reset button on the back of the TX.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/SRVS/NUA/launchTab.asp?t=home&fn=tungsten&mn=tx&cn=unlocked
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

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