Travel Pass covering data use on an aircraft

I've just returned from a multi-country trip through Europe. Bought a Zone 2 Travel Pass for $300 to cover this. As I entered each new country, I got a message from Telstra warning me of potential for higher charges (detailed for the specific country I was entering), but that these would not apply if I had a Travel Pass. So far so good.  Surprisingly, I also received essentially the same message when I switched my phone on in the aircraft returning home to Australia (from Hungary)... " While in an Airline or Cruise Ship or Satellite Services, call charges to make and receive a call are $5.00 per min. To send an SMS costs $0.75. There is no charge to receive an SMS. To use 1MB of data costs $3.00 per MB. To receive an MMS costs $3.00 per MB or to send an MMS costs up to $0.75 + $3 per MB. If you have a Travel Pass, these charges will not apply and you will be charged 3c per MB once you exceed your data allowance, for the duration of your Pass....." Based on this, I used the phone to access mail and internet. Response time was terrible, but it did work. My first bill since travelling arrrived today....and while showing $0 for each data connection I made while on the ground in Europe, the connections made on the aircraft were billed - for a total of around $50. Called Telstra (very helpful, and the bills will be waived), but I had to read out the above message to the help desk person, as he had no knowledge of the 'in-aircraft' offering, and raised the valid point about Zones - i.e. what Zone is an aircraft? Seems as though a clarification from Telstra on their Travel Pass documentation would be useful, as would a change to their billing system to reflect what is actually on offer.  

Hi Ashley, can't argue with your post, but would have to say that the information is not readily accessible. I'm happy to admit that I didn't do a great deal of detailed research before I left home...but I would contend that I shouldn't have to. (FYI I just searched... telstra travel pass "airline services"... using Google and it didn't show your info on the first two pages of hits.) However, despite this, it would seem that the 'live' message I received from Telstra when I switched my phone on once aboard the aircraft (Emirates - Dubai to Adelaide) would give me more up-to-date information than a website.Thought I'd send you the actual screen shots rather than try to edit to remove the overlap between the two shots. These messages are essentially word for word what I got each time I entered a new country while on land - with the words "Airline or Cruise Ship or Satellite Services" replaced by e.g. "United Arab Emirates" or "Germany" etc., and with the various $ values changed to reflect that country's charging situation. Hope this helps you.

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