Tried to install the latest update on my ipad. i get an image of "itunes" with a connecting cord. hasnt changed in three hours. if i turn it off, it goes right back to same image on black background. i am stuck, please help me, thanks

i tried to install the latest update on my ipad. i get an image which says I tunes with a cord to plug in. it is on a black background.. it has been like this for three hours now. if i turn it off and then on again that is the only page that appears. i am stuck. please can anyone help me? thanks.

It's too bad you lost stuff. I would recommend that you back stuff up before the next one. For example, iOS8 will be out sometime this fall. Just in case you experience the same thing again, do a backup before you do the update.

Similar Messages

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    Hello Kimberly0914,
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    http://support.apple.com/kb/HT4623
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  • Since trying to install the latest update my pc wont let me open, update or reinstall itunes

    hi there, ive tried everything i can think of, please help me.
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    For the best resolution see the user tip: https://discussions.apple.com/docs/DOC-6562

  • When I try to download the latest update for my ipad, I get an error message saying that the internet timed out.

    When  I try to update my ipad with the latest software, I get an error message saying that the internet timed out.  What can I do?

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  • My phone update didn't work.  After trying to install the latest update, it downloaded the update and installed then said the computer needed to restart to finish; the computer restarted but now my iphone is not appearing in the list of devices in itunes.

    The phone itself is not working either.  It shows the apple icon and a horizontal bar (black outlined in white).  Thanks in advance for any help.

    You need to press the power button and the home button at the same time for a few seconds until your phone does a recovery. At least you will have a phone that works with all your contacts. But then you will have the same problem alot of other people are having since this update. You will lose all your music and apps. When you plug into ITunes it will have 2 options after that. Restore from back-up or set up like new. Back-up does nothing and restore to new you will lose everthing (music, Apps)). The only fix so far after your recovery is to plug your phone into another puter that has your ITunes account on it. It doesn't have to have any music or apps, just an account so you can sync your phone. After that plug your phone back into the puter with all your stuff on it and it will re-sync and add all your stuff...Hope this helps

  • HT4623 When I tried to install the ios7 update to my ipad my screen froze with a picture of an I tunes button and a cord . I was unable to shut down or force shutdown . this icon still remains on my screen. Hooked up to lap top and accessed I tunes.

    when installing ios7 my ipad 2 froze with an i tunes icon and a cord. Can not force shut down. Plugged into laptop. Accessed I tunes. Tried system restore.
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    Try and force iPad into Recovery Mode:
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    2. Connect USB cable to computer; leave the other end alone
    3. Press and hold the Home button down and connect the docking end of cable to iPad
    4. Continue holding the Home button until you see the "Connect To iTune" screen
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    6. Open iTune (make sure you have the newest version of iTune)
    7. You should see "iTunes has detected an iPad in recovery mode"
    8. Use iTune to restore iPad
    Note: You need to be patient and repeat the above many times to recover your iPad

  • HT1222 I've just installed the latest update on my Ipad 2

    and now the touch mode does not work. A voice debugger echoes all taps. Really annoying. You tap once to select something, then double to actually activate the selection. I cannot scroll or zoom. How do i revert to previous software???

    This should help.
    http://www.ipadforums.net/ipad-os/49759-revert-ios5.html#post344191

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