Tried to setup ePrint on printer and received Register Error, Please Upgrade Product

I was trying to setup the ePrint web service on a HP Photosmart Plus e-All-in-One B210a and whenever i tried to set it up on  the printer I would receive "Register Error - Please upgrade product".  I would also try to get the printer to update through the web interface and I wasn't having any luck.  I'm wondering what I can do to get the printer to either update itself and get the ePrint enabled or if I can do it from the HP website?
Thank You,
Trevor Bensen 

I hope you are doing well and sorry  to learn you are having this issue
Can you share what  is the complete printer model as well as this; 
Operating System  (including service pack revision)
Connection Method - USB, Hardwired LAN, Wireless?
Error messages - on printer screen and/or computer, any blinking light patterns.  
I will do my best to help you;
Regards;
RobertoR
And remember . . .
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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    7/5/2014 11:04:42 PM:install-ClientAccessIisWebServiceExtensions
    # [ID = ClientAccessComponent___28fdfe8bec984e809cdeef6d4d59bf4e, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:43 PM:
            if (get-service MSExchangeServiceHost* | where {$_.name -eq "MSExchangeServiceHost"})
                restart-service MSExchangeServiceHost
    # [ID = ClientAccessComponent___7816256880dc4be0baf5b005b2af8cd3, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:45 PM:
            if (get-service MSExchangeProtectedServiceHost* | where {$_.name -eq "MSExchangeProtectedServiceHost"})
                restart-service MSExchangeProtectedServiceHost
    # [ID = ClientAccessComponent___e95499b43bd1484dbc03098fb1b4e592, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:45 PM:set-ExchangeServerRole -Identity $RoleFqdnOrName -IsClientAccessServer:$true -DomainController $RoleDomainController
    # [ID = ClientAccessComponent___f4c48e196e374cf3af269b1cea0602c8, Wt = 1, isFatal = True] "Installing/Removing the WebReady Document Viewing service."
    7/5/2014 11:04:45 PM:Install-TranscodingServiceEx
    # [ID = ClientAccessComponent___f50fd59d231140eb9b2405bbed2b93d4, Wt = 1, isFatal = False] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:45 PM:
              if ($RoleIsDatacenter -eq $false)
                uninstall-FBAService
    # [ID = ClientAccessComponent___9fad9d51b3ec4ecdad567ab58e470be7, Wt = 1, isFatal = False] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:45 PM:
              if ($RoleIsDatacenter -eq $false)
                stop-setupservice -ServiceName MSExchangeFBA
    # [ID = ClientAccessComponent___1c7a7da2ab9d41bb8db75522ad28b9db, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:45 PM:
              $tpath = "$env:SystemRoot\system32\inetsrv\microsoft.web.administration.dll";
              add-type -Path $tpath;
              $sm = new-object Microsoft.Web.Administration.ServerManager;
              if ($sm.Sites["Exchange Back End"] -eq $null)
                $ppath = "$env:SystemDrive\inetpub\wwwroot";
                $s = $sm.Sites.Add("Exchange Back End","http", "*:81:", $ppath);
                $s.ServerAutoStart = $true;
                $sb =$s.Bindings;
                $b = $sb.Add("*:444:","https");
                $sm.CommitChanges();
    # [ID = ClientAccessComponent___a5f211d837784aea931b9ba55c39996d, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:45 PM:
              Get-ExchangeServer $RoleFqdnOrName | Add-AdPermission -User "S-1-5-20" -ExtendedRights "Exchange Web Services Token Serialization";
    # [ID = ClientAccessComponent__SetInstallPathInMrsAppConfig, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:45 PM:
              Set-InstallPathInAppConfig -ConfigFileRelativePath "Bin" -ConfigFileName "MsExchangeMailboxReplication.exe.config"
    # [ID = ClientAccessComponent___765cc444ba07411aa81d58397b0401fd, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:45 PM:
              if (!(get-service MSExchangeMailboxReplication* | where {$_.name -eq "MSExchangeMailboxReplication"}))
                install-MailboxReplicationService
    # [ID = ClientAccessComponent___151b722e327b42a69411df32afdbbcbb, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:46 PM:
               Add-FirewallException -FirewallRule (New-Object Microsoft.Exchange.Security.WindowsFirewall.MSExchangeMailboxReplicationFirewallRule)
    # [ID = ClientAccessComponent___7d69bb94f08245589e49eb569c6d5f4f, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:46 PM:
              if (!(get-service MSExchangeMigrationWorkflow* | where {$_.name -eq "MSExchangeMigrationWorkflow"}))
                install-MigrationWorkflowService
    # [ID = ClientAccessComponent___95f051d9dc5941c4b6014181b6e5ce93, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:47 PM:
               Add-FirewallException -FirewallRule (New-Object Microsoft.Exchange.Security.WindowsFirewall.MSExchangeABRPCFirewallRule)
    # [ID = ClientAccessComponent___959c2d6566984da6b8e0e3235c1c11c2, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:47 PM:
               Add-FirewallException -FirewallRule (New-Object Microsoft.Exchange.Security.WindowsFirewall.MSExchangePOPBeByPortRule)
    # [ID = ClientAccessComponent___29864e7462374fdb84fc75eec931d8e4, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:47 PM:
              Add-FirewallException -FirewallRule (New-Object Microsoft.Exchange.Security.WindowsFirewall.MSExchangeIMAP4BeFirewallRule)
    # [ID = ClientAccessComponent___052e1b794d0641ada4d6d417061af2a8, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:47 PM:
               Add-FirewallException -FirewallRule (New-Object Microsoft.Exchange.Security.WindowsFirewall.MSExchangeOWAByPortRule)
    # [ID = ClientAccessComponent___975efd8911fd41cca8b17462535d710e, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:47 PM:
               Add-FirewallException -FirewallRule (New-Object Microsoft.Exchange.Security.WindowsFirewall.MSExchangeMailboxReplicationByPort)
    # [ID = ClientAccessComponent___023036e43f004bda9f4f4e0b1e0d233f, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:47 PM:
              Install-ResourceHealthActiveFlags
    # [ID = ClientAccessComponent___3a51c2876e2c4643bc892d2665754228, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:47 PM:set-InstallPathInAppConfig -ConfigFileRelativePath "ClientAccess\PushNotifications\" -ConfigFileName web.config
    # [ID = ClientAccessComponent___FCC16AC1FFED43518F8292DBE770C621, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:47 PM:set-InstallPathInAppConfig -ConfigFileRelativePath "ClientAccess\mapi\emsmdb\" -ConfigFileName web.config
    # [ID = ClientAccessComponent___E9C71786D02E40CBB1403E2E1A4B0758, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:47 PM:set-InstallPathInAppConfig -ConfigFileRelativePath "ClientAccess\mapi\nspi\" -ConfigFileName web.config
    # [ID = ClientAccessComponent___abcab6b91ac844848c58b4ee66fcbea6, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:47 PM:
                ."$RoleInstallPath\Scripts\Install-OutlookServiceVirtualDirectory.ps1";
    # [ID = ClientAccessComponent___9D94915F-B12D-4579-93EE-36B6DF42CF4A, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:47 PM:
              $CommandAppCmd = join-path $env:SystemRoot System32\inetsrv\appcmd.exe;
              $MapiClientAccessPath = [System.IO.Path]::Combine($RoleInstallPath, "ClientAccess\mapi");
              $MapiMailboxClientAccessPath = [System.IO.Path]::Combine($RoleInstallPath, "ClientAccess\mapi\emsmdb");
              $clrConfigFilePath = [System.IO.Path]::Combine($RoleInstallPath, "bin", "MSExchangeMapiMailboxAppPool_CLRConfig.config");
              Start-SetupProcess -Name "$CommandAppCmd" -args "add apppool /name:MSExchangeMapiMailboxAppPool /autostart:true /managedRuntimeVersion:v4.0 /queueLength:65535 /CLRConfigFile:`"$clrConfigFilePath`" /managedRuntimeLoader:`"`"
    /processModel.identityType:LocalSystem /managedPipelineMode:Integrated /recycling.periodicRestart.time:00:00:00 /processModel.idleTimeout:00:00:00 /processModel.pingingEnabled:false /failure.rapidFailProtection:false" -IgnoreExitCode @(183);
              Start-SetupProcess -Name "$CommandAppCmd" -args "add vdir /app.name:`"Exchange Back End/`" /path:`"/mapi`" /physicalPath:`"$MapiClientAccessPath`"" -IgnoreExitCode @(183);
              Start-SetupProcess -Name "$CommandAppCmd" -args "add app /site.name:`"Exchange Back End`" /physicalPath:`"$MapiMailboxClientAccessPath`" /applicationPool:MSExchangeMapiMailboxAppPool /path:`"/mapi/emsmdb`""
    -IgnoreExitCode @(183);
              Start-SetupProcess -Name "$CommandAppCmd" -args "set config `"Exchange Back End/mapi/emsmdb`" /section:system.webServer/security/access /sslFlags:Ssl /commit:apphost";
              Start-SetupProcess -Name "$CommandAppCmd" -args "set config `"Exchange Back End/mapi/emsmdb`" /section:system.webServer/security/authentication/anonymousAuthentication /enabled:false /commit:apphost";
              Start-SetupProcess -Name "$CommandAppCmd" -args "set config `"Exchange Back End/mapi/emsmdb`" /section:system.webServer/security/authentication/basicAuthentication /enabled:false /commit:apphost";
              Start-SetupProcess -Name "$CommandAppCmd" -args "set config `"Exchange Back End/mapi/emsmdb`" /section:system.webServer/security/authentication/clientCertificateMappingAuthentication /enabled:false /commit:apphost";
              Start-SetupProcess -Name "$CommandAppCmd" -args "set config `"Exchange Back End/mapi/emsmdb`" /section:system.webServer/security/authentication/digestAuthentication /enabled:false /commit:apphost";
              Start-SetupProcess -Name "$CommandAppCmd" -args "set config `"Exchange Back End/mapi/emsmdb`" /section:system.webServer/security/authentication/iisClientCertificateMappingAuthentication /enabled:false /commit:apphost";
              Start-SetupProcess -Name "$CommandAppCmd" -args "set config `"Exchange Back End/mapi/emsmdb`" /section:system.webServer/security/authentication/windowsAuthentication /enabled:true /commit:apphost";
    # [ID = ClientAccessComponent___B551AAAC-0F36-428B-B1BB-3B9AFDC9EAEF, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:50 PM:
              $CommandAppCmd = join-path $env:SystemRoot System32\inetsrv\appcmd.exe;
              $MapiClientAccessPath = [System.IO.Path]::Combine($RoleInstallPath, "ClientAccess\mapi");
              $MapiAddressBookClientAccessPath = [System.IO.Path]::Combine($RoleInstallPath, "ClientAccess\mapi\nspi");
              $clrConfigFilePath = [System.IO.Path]::Combine($RoleInstallPath, "bin", "MSExchangeMapiAddressBookAppPool_CLRConfig.config");
              Start-SetupProcess -Name "$CommandAppCmd" -args "add apppool /name:MSExchangeMapiAddressBookAppPool /autostart:true /managedRuntimeVersion:v4.0 /queueLength:65535 /CLRConfigFile:`"$clrConfigFilePath`" /managedRuntimeLoader:`"`"
    /processModel.identityType:LocalSystem /managedPipelineMode:Integrated /recycling.periodicRestart.time:00:00:00 /processModel.idleTimeout:00:00:00 /processModel.pingingEnabled:false /failure.rapidFailProtection:false" -IgnoreExitCode @(183);
              Start-SetupProcess -Name "$CommandAppCmd" -args "add vdir /app.name:`"Exchange Back End/`" /path:`"/mapi`" /physicalPath:`"$MapiClientAccessPath`"" -IgnoreExitCode @(183);
              Start-SetupProcess -Name "$CommandAppCmd" -args "add app /site.name:`"Exchange Back End`" /physicalPath:`"$MapiAddressBookClientAccessPath`" /applicationPool:MSExchangeMapiAddressBookAppPool /path:`"/mapi/nspi`""
    -IgnoreExitCode @(183);
              Start-SetupProcess -Name "$CommandAppCmd" -args "set config `"Exchange Back End/mapi/nspi`" /section:system.webServer/security/access /sslFlags:Ssl /commit:apphost";
              Start-SetupProcess -Name "$CommandAppCmd" -args "set config `"Exchange Back End/mapi/nspi`" /section:system.webServer/security/authentication/anonymousAuthentication /enabled:false /commit:apphost";
              Start-SetupProcess -Name "$CommandAppCmd" -args "set config `"Exchange Back End/mapi/nspi`" /section:system.webServer/security/authentication/basicAuthentication /enabled:false /commit:apphost";
              Start-SetupProcess -Name "$CommandAppCmd" -args "set config `"Exchange Back End/mapi/nspi`" /section:system.webServer/security/authentication/clientCertificateMappingAuthentication /enabled:false /commit:apphost";
              Start-SetupProcess -Name "$CommandAppCmd" -args "set config `"Exchange Back End/mapi/nspi`" /section:system.webServer/security/authentication/digestAuthentication /enabled:false /commit:apphost";
              Start-SetupProcess -Name "$CommandAppCmd" -args "set config `"Exchange Back End/mapi/nspi`" /section:system.webServer/security/authentication/iisClientCertificateMappingAuthentication /enabled:false /commit:apphost";
              Start-SetupProcess -Name "$CommandAppCmd" -args "set config `"Exchange Back End/mapi/nspi`" /section:system.webServer/security/authentication/windowsAuthentication /enabled:true /commit:apphost";
    # [ID = ClientAccessComponent___178FD1A31B5949A0B4A819E39311B1FD, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:52 PM:
                $ExchangeLabsRegKey = 'HKLM:\SOFTWARE\Microsoft\ExchangeLabs'
                $E4eCertificateDistinguishedNameRegValueName = 'E4eCertificateDistinguishedName'
                if ($RoleDatacenterE4eCertificateDistinguishedName -ne $null)
                    New-ItemProperty -path "$ExchangeLabsRegKey" -Name $E4eCertificateDistinguishedNameRegValueName -Value $RoleDatacenterE4eCertificateDistinguishedName -Force
                    Write-ExchangeSetupLog -Info "Wrote registry key: $ExchangeLabsRegKey\$E4eCertificateDistinguishedNameRegValueName. value: $RoleDatacenterE4eCertificateDistinguishedName"
                else
                    Write-ExchangeSetupLog -Info "Could not write registry key: $ExchangeLabsRegKey\$E4eCertificateDistinguishedNameRegValueName. Value is null."
                $E4eServiceUrlRegValueName = 'E4eServiceUrl'
                if ($RoleDatacenterE4eServiceUrl -ne $null)
                    New-ItemProperty -path "$ExchangeLabsRegKey" -Name $E4eServiceUrlRegValueName -Value $RoleDatacenterE4eServiceUrl -Force
                    Write-ExchangeSetupLog -Info "Wrote registry key: $ExchangeLabsRegKey\$E4eServiceUrlRegValueName. value: $RoleDatacenterE4eServiceUrl"
                else
                    Write-ExchangeSetupLog -Info "Could not write registry key: $ExchangeLabsRegKey\$E4eServiceUrlRegValueName. Value is null."
    # [ID = ClientAccessComponent___240c7e5d07f941cfbe69a692dc33a31a, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:52 PM:
              ."$RoleInstallPath\Scripts\ConfigureCafeResponseHeaders.ps1";
              CreateCustomHeadersNodeForBackend 'autodiscover'
              CreateCustomHeadersNodeForBackend 'ecp'
              CreateCustomHeadersNodeForBackend 'ews'  
              CreateCustomHeadersNodeForBackend 'oab'
              CreateCustomHeadersNodeForBackend 'owa'
              CreateCustomHeadersNodeForBackend 'powershell'
              CreateCustomHeadersNodeForBackend 'pushnotifications'
              CreateCustomHeadersNodeForBackend 'rpcproxy'
              CreateCustomHeadersNodeForBackend 'sync'
              CreateCustomHeadersNodeForBackend 'mapi\emsmdb'
              CreateCustomHeadersNodeForBackend 'mapi\nspi'
              CreateCustomHeadersNodeForBackend 'outlookservice'
    # [ID = ClientAccessComponent___75f8c93d15314369983d33ec0742e189, Wt = 1, isFatal = True] "Configuring Mailbox role: Client Access service."
    7/5/2014 11:04:53 PM:
              New-PushNotificationsVirtualDirectory -Role Mailbox -DomainController $RoleDomainController;
    # Tasks for 'POP/IMAP Backend Configuration' component
    # [ID = PopImapBeComponent___d91be94d83bb4dc28e1fbdf7d94ca60e, Wt = 1, isFatal = True] "Configuring the server."
    7/5/2014 11:05:05 PM:
              if (!(get-service MSExchangeIMAP4BE* | where {$_.name -eq "MSExchangeIMAP4BE"}))
                install-Imap4BeService
    # [ID = PopImapBeComponent___e2debc6ecabf457eb6f278096ad5102c, Wt = 1, isFatal = True] "Configuring the server."
    7/5/2014 11:05:06 PM:
              if (!(get-service MSExchangePOP3BE* | where {$_.name -eq "MSExchangePOP3BE"}))
                install-Pop3BeService
    # [ID = PopImapBeComponent___7ee4dbb3fe884d26bb3e060ac68061ee, Wt = 1, isFatal = True] "Configuring the server."
    7/5/2014 11:05:06 PM:
              $file = 'Microsoft.Exchange.Pop3Service.exe.config';
              $template = $file + '.template';
              $relPath = 'ClientAccess\PopImap';
              $fullPath = [System.IO.Path]::Combine($RoleInstallPath, $relPath);
              $fullFilePath = [System.IO.Path]::Combine($fullPath, $file);
              Set-InstallPathInAppConfig -ConfigFileRelativePath $relPath -ConfigFileName $template;
              Preserve-AppSettings -RoleInstallPath $fullPath -ConfigFileName $file;
              set-appconfigvalue -ConfigFileFullPath:$fullFilePath -Element:configuration/runtime/generatePublisherEvidence -Attribute:enabled -NewValue:false
    # [ID = PopImapBeComponent___9b86c2af9f364990aa196cb6e69905b6, Wt = 1, isFatal = True] "Configuring the server."
    7/5/2014 11:05:06 PM:
              $file = 'Microsoft.Exchange.Pop3.exe.config';
              $template = $file + '.template';
              $relPath = 'ClientAccess\PopImap';
              $fullPath = [System.IO.Path]::Combine($RoleInstallPath, $relPath);
              Set-InstallPathInAppConfig -ConfigFileRelativePath $relPath -ConfigFileName $template;
              Preserve-AppSettings -RoleInstallPath $fullPath -ConfigFileName $file;
    # [ID = PopImapBeComponent___01c604c08fd6402e9de6b3c45e3431c8, Wt = 1, isFatal = True] "Configuring the server."
    7/5/2014 11:05:06 PM:
              $file = 'Microsoft.Exchange.Imap4Service.exe.config';
              $template = $file + '.template';
              $relPath = 'ClientAccess\PopImap';
              $fullPath = [System.IO.Path]::Combine($RoleInstallPath, $relPath);
              $fullFilePath = [System.IO.Path]::Combine($fullPath, $file);
              Set-InstallPathInAppConfig -ConfigFileRelativePath $relPath -ConfigFileName $template;
              Preserve-AppSettings -RoleInstallPath $fullPath -ConfigFileName $file;
              set-appconfigvalue -ConfigFileFullPath:$fullFilePath -Element:configuration/runtime/generatePublisherEvidence -Attribute:enabled -NewValue:false
    # [ID = PopImapBeComponent___2528980001a444fcb7097d123e879728, Wt = 1, isFatal = True] "Configuring the server."
    7/5/2014 11:05:06 PM:
              $file = 'Microsoft.Exchange.Imap4.exe.config';
              $template = $file + '.template';
              $relPath = 'ClientAccess\PopImap';
              $fullPath = [System.IO.Path]::Combine($RoleInstallPath, $relPath);
              Set-InstallPathInAppConfig -ConfigFileRelativePath $relPath -ConfigFileName $template;
              Preserve-AppSettings -RoleInstallPath $fullPath -ConfigFileName $file;
    # [ID = PopImapBeComponent___bbfdc492aaf748298977cb9b98e00029, Wt = 1, isFatal = True] "Configuring the server."
    7/5/2014 11:05:07 PM:install-Imap4Container -Name:"IMAP4" -DomainController $RoleDomainController
    # [ID = PopImapBeComponent___091c98cfe0f145189c0966717496795e, Wt = 1, isFatal = True] "Configuring the server."
    7/5/2014 11:05:07 PM:install-Pop3Container -Name:"POP3" -DomainController $RoleDomainController
    # [ID = PopImapBeComponent___42cb9f4ac2924c27b6ebf60b92a03628, Wt = 1, isFatal = True] "Configuring the server."
    7/5/2014 11:05:07 PM:new-ImapSettings -DomainController $RoleDomainController -ExchangePath $RoleInstallPath
    # [ID = PopImapBeComponent___181f5361a5df4e7ca009f21f26f8c0d5, Wt = 1, isFatal = True] "Configuring the server."
    7/5/2014 11:05:07 PM:new-PopSettings -DomainController $RoleDomainController -ExchangePath $RoleInstallPath
    # Tasks for 'ClientAccessExchangeCertificate' component
    # [ID = ClientAccessExchangeCertificate___fb5e9028e669404d94dba90aace8c2f9, Wt = 1, isFatal = True] "Installing Client Access server certificates."
    7/5/2014 11:05:07 PM:
              Install-ExchangeCertificate -WebSiteName "Exchange Back End" -services "IIS, POP, IMAP" -DomainController $RoleDomainController -InstallInTrustedRootCAIfSelfSigned $true
              if ($RoleIsDatacenter -ne $true -And $RoleIsPartnerHosted -ne $true)
                Install-AuthCertificate -DomainController $RoleDomainController

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    For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

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    Hi Samson,
    Welcome to the Community!
    Please perform the below steps:
    1) Reboot the computer.
    2) If error still persist, Rename the OOBE folder to OOBE OLD from
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    Windows: C:\Program Files (x86)\Common Files\Adobe and
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    Windows:
    Press Ctrl Alt Delete
    Start Task Manager
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    If so, click End Task
    Mac:
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    That's Apple OS X's Gatekeeper feature kicking in. Nothing to do with Adobe.
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    OS X 10.7 Lion, 10.8 Mountain Lion & 10.9 Mavericks
    Reset Password starting from Recovery HD
    Start the computer,then press and hold down command and R keys to start into recovery partition.
    When you see the Apple logo, release the keys.
    Wait until  OS X Utilities window shows up.
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    Select the user account from the popup menu box.
    Enter a new password.
    Reenter the new password for the user.
    Enter a hint.
    Click the "Save" button.
    Click  in the menubar and select Restart.
    Log in.
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