Trouble converting pdf to rich text

I must get this fixed asap.
I have updated and even purchased adobe for conversion pdf to rich text format
but it won't convert - keep getting error message.  it doesn't matter if I use the cloud or directly on my computer.
This has to be fixed for online class work!

Hi mozzott,
We'll get this sorted out. Can you please let me know the exact error message that you're receiving?
It could be that you're running into trouble because your order is still processing. (I do see that the order is pending in the order management system.)
Since this sounds time-critical, I would be happy to convert the file for you. I'll send you a private message with my email address. If you'd like, send the file to that email address and I'll take care of it for you.
Best,
Sara

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    Edited by: Almogaver on 07-mar-2011 14:35
    Edited by: Almogaver on 07-mar-2011 14:35
    Edited by: Almogaver on 07-mar-2011 14:36
    Edited by: Almogaver on 07-mar-2011 14:37

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