Trying to cancel a Monthly GSP since December!!!!

Question

I bought an iPhone that came obligatory along with a monthly GSP (during 2 years) but since I live in Brazil, I don't need it, it is useless for me. But the seller told me (assur eme) that I only needed to call a phone number he gave me (it was a BestBuy flyer), I would be attended in Portuguese and cancel it - very simple (calling from Brazil: 00 + company code + 800-556-56565). Or I could do it via website (BBYINTL) I returned to Brazil and then the number didn't exist - actually it called some embarassous sexual content stuff. I tried the website - nothing there. Only an email. I wrote an email then. A lot of days after got some kind of automatic answer. I tried to explain my situation. I sent all scanned documents via email - I can't sent the originals via regular mail because I need them so I won't have issues with my country's Customs. The same receipt where is the monthly GSP, is the same that has the eletronics I bought. Several days after, got another answer, kind of automatic ("Please send the doucments to the adress, see our policy below blablabla"). Then I decided to simply not to pay the bill so that way you would automatically cancel it. However, it is automatically charged on my credit card. So I asked my bank to cancel it. My bank get in touch with you. Apparently then you said okay, let's cancel it, but that would take up to 60 days. 60 days came and went away and you keep charging. Asked my bank again what happened. They get in touch again. You asked 60 days. I am tired and feeling abused.
As you probably know, BestBuy in Orlando/Miami area is full of Brazilians buying LOT of stuff from you - and from others... The flyer I received was written in Portuguese and some sellers was prepare to attend us, speaking Portuguese and having information regarding Brazil. I don't know how come that I received such a mistaken info then. Even more, what a awful customer support you have. Email, phone, chat, facebook, nothing works. You are just polite: "hey sorry, that's sad to hear about it... I hope we can do something." HEY - I am not a child!!! Talk to me serious and SOLVE things out!!!!
I will be telling my story in every trip's blogs (we used them a LOT to exchange tips), tourism forums, facebook groups, tourism agents and so on because I am EXTREMELY angry about it, it doesn't seem to have an end, impossible to talk to anyone, that's simply the worst buy I ever made. I was incredibly better received at Amazon and iStore. You will probably keep receiving a lot of Brazilians but I will get sure you will lost a certain amount if I don't get a pretty decent support to compensate all the mess until now.
Sincerely,
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Answer 1

Hi Jcfuria,
Welcome to the forums! I appreciate you choosing Best Buy when you purchased your iPhone, and I hope it has been working great for you. Geek Squad Protection (GSP) is a great way to make sure your phone is covered should any issues arise. However, in the event that the service no longer meets your needs, the plan can be cancelled. It should never be a hassle making changes to your GSP plan, and I sincerely apologize if you’ve had to contact us through multiple channels to get assistance.
Using your email address on file for the forums, I was able to review your case history in regards to your GSP plan. It looks as though Derald on our Facebook team was able to assist you via email, and per the case notes your GSP plan has effectively been cancelled. While I regret that it may have taken some unnecessary effort on your part, I’m very happy to see we were able to take care of this for you!
I appreciate you sharing your feedback with us on the forums. Feedback, both positive and negative, is crucial when learning how we can do a better job assisting our customers. If you have any further questions or concerns, please let us know.
Best regards,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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