Trying to cancel extras before the increase why is...

Well I suspect like a lot people trying to lower my bill, was told if I recontracted my phone in December i would avoid the charges for Caller Display. I also phoned to cancel my all time calls, friends and family mobile, 1571 and vision.
I did phone a week ago and noticed on my online billing pages that it says I only have weekend calls and the call charges to date showed £0.00, now i know I've made calls that would be chargeable and on phoning up today I was told that the changes weren't made because there was a problem I asked what the problem was and was told that the previous customer service agent hadnt cancelled anything, GREAT! So i went through again what I wanted cancelled and was told that I couldnt cancel 1571 and would be put on weekend calls only i would have to wait 24hours then upgrade to weekend and evening calls and then I can cancel 1571 and as for the vision the first time i was told that BT wanted £33+ for cancelling and he had gone away and come back and told me that I didnt have to pay presumably as I had pointed out that I had not recontracted my vision when I moved house and that in october I had been told to phone after the 26th November to cancel as that was when my contract ran out which confirmed what i already thought it was. When i phoned today was told that I would have to pay £33+ otherwise it couldnt be cancelled again I pointed out that my contract expired November 26th she went away and came back and said that I still had to pay it too cancel it and take it up with billing.
WHERE HAS THE DAYS GONE WHEN YOU CALLED CHANGE YOUR SERVICES WITHOUT ANY HASSLE IN ONE PHONE CALL!!!
I'm paying for vision that I dont use and have been payong for some months
I'm not holding my breath that what i want done has been done but will find out in the next few days when i try to upgrade to evenings and weekends, I think it may be time to leave BT after more than 40 years.
i'm on benefits and cant afford all these things now i live on my own but BT dont care that i'm struggling to pay my bills
Solved!
Go to Solution.

Hi teabag,
Thanks for posting. I'll take a look at the account for you. Drop me an email with your details. You'll find the 'contact us' form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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