Trying to connect with a friend with a different cell carrier but unable do you have to be with same cell carrier to connect?

Cannot connect with a friend who has an Iphone 4  but is using bell carrier....I have iphone 4 but with rogers....should just be able to click on the contact name and then facetime and connect right?  Anyone else having the same issue?  If so how did you resolve?
thanks...

No, it doesn't matter what cell service either of you are using.
Can both of you use FaceTime with other people?
Try turning FaceTime off and then back on in Settings, Phone.
If that doesn't work, one or both of you might need to open the ports listed in Apple's document -> http://support.apple.com/kb/ht4245.
WTH.

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