Trying to download Covenant Eyes & firefox wont let it happen. Please help.
A year ago we downloaded the program from covenanteyes.com using Vista and Firefox. All went well for months.
Since then, our laptop crashed (unrelated reason). All lost.
Started fresh with Windows 7. We are wanting to install Covenant Eyes on new system. Firefox wont let it download. Tried & tried. Covenant Eyes TS says they have seen a lot of this lately & that Firefox is looking at it as spam & blocking it without notice to customer.
My question... Is there any way to inform Firefox so they can stop this & see it as a legit program? We thank you.
Could you describe where the process breaks down? After you sign up, you click a download button, and then... Firefox never displays the dialog to Save or Cancel? Or Firefox appears to be downloading it, but when you go to access the file, it isn't there?
Can you download the program using Internet Explorer? It appears to be a single download that works on all your browsers, so if the solution isn't obvious, you might try that.
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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
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http://support.apple.com/kb/HT1933
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