Trying to install Photoshop CC 2014 from inside Craetive Cloud panel and my antivirus says it has a Trojan file in it and it won't install

I am trying to update and install Photoshop CC 2014 from the Creative Cloud panel and my antivirus stops the installation and says the setup file and a droplet file have a trojan within them. The Trojan.Win32.Generic.pak!cobra is quarantined in my antivirus program. I can't believe others are not having this same issue! What do I do now?

Anti-malware software nowadays has a lot of heuristic behaviors - meaning it's probably not definitively detecting a virus, but spotting something it thinks smells vaguely like one. It's a transition (from hard detection to heuristics) that's been happening in recent years all across the anti-malware industry and a lot of folks are caught off guard by it. It's possible your antivirus software maker simply needs time to assimilate reports of false positives and make an exception for Adobe's software.
Considering that Adobe probably does some pretty tricky things to ensure people can't easily steal their software, that it is detected acting in a manner attributed normally to malware becomes a bit less surprising. But I don't think there's a virus in it.
Adobe does recommend stopping your antivirus software before installing.
-Noel

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Adobe photoshop CC 2014 is closing shortly after opening. It is saying it has stopped working. HELP!

Someone help me please!!!! I just spoke with Adobe support on chat and they gave me step by step instructions to clean my adobe and what not and download the new photoshop, and it worked fine but then it is saying it has stopped working shortly after opening. The chat is offline right now someone please tell me yo ucan give me instructions what to do?!?!

A friend gave me a link to AMD to update my driver and it seemed to work.
Sent from my iPhone

How to Re-install Photoshop CC after installing Photoshop CC 2014 and un-installing Photoshop CC

Hi all,
What I did:
1) Installed Photoshop CC 2014 from Creative Cloud.
2) Removed Photoshop CC.
Now I would like to re install Photoshop CC because not all my extensions are compatible with Photoshop CC 2014.
I don't want to uninstall Photoshop CC 2014 and I also would like to mantain Photoshop CC 2014 my default Photoshop app launched from LR and Bridge.
How can I do this?
Thank you

No one?
I would really need help about this.
I can't believe that no one had this problem.
Thank you

Is anyone else getting a message to login when trying to open Photoshop CC 2014?

I have a current fully paid up annual (paid monthly) Creative Cloud membership.
At least Adobe keep emailing me thank me for my monthly payment lol.
However when I went to open Photoshop CC 2014 this morning, Creative Cloud is letting me down once more,
by asking that I log in and something about "Terms and Conditions for Trial Software".
TRIAL SOFTWARE?????
I have had Creative Cloud pretty much since it came out, It's wonderful, but my Asprin intake has gone up
to combat the headaches lol. Perhaps I should switch to Tylenol
I am thinking to myself "what are Adobe up to now?"
It does not help that the system is down for maintenance and support cannot help right now .....
So is or has anyone else been experiencing this condition?

vickiblue,
I hope you were able to resolve the issue and if not I used the suggestion below to resolve it for me.
If you are getting the "Trial Panel" popping up click the "License This Software"
John.
David__B Aug 10, 2014 7:55 AM (in response to John D Love)
Hi John,
If your membership is active and showing as trial, normally all that is required is signing in with your Adobe ID on the trial screen that appears at start-up. Look for a button labelled at "License this software". If you find it, try signing in with your Adobe ID/password and see if it helps.
- Dave

I just installed Photoshop CC 2014, but Latest version of Bridge will not work when I want to open it from PS

Any idea why is Bridge latest version not working when trying to open it in Photoshop CC 2014 ? (French version) ? When trying, Creative Cloud app will open to ask if I want to download newest version, which I did numerous times now.
Thank you
Guy Deschenes
Shawinigan (QC) Canada

Hi Eric,
Here's how a similar problem was resolved between PS and BR.
The issue was confirmed by ChunXiaYang at Adobe staff and solution put in the forum discussion on June 19 (no. 13). Here's a copy:
I have confirmed that this is a known issue before release. And the workaround is to uninstall and reinstall PS 2014. Then Bridge can be launched by selecting 'Browse in Bridge' in PS2014.
Please try the installation, and let me know whether it works. Thanks!
It woks just fine since I unistalled and reinstalled PS 2014.
Guy
Le 2014-07-17 à 1:13 PM, ericboerner a écrit :
I just installed Photoshop CC 2014, but Latest version of Bridge will not work when I want to open it from PS
created by ericboerner in Bridge General Discussion - View the full discussion
I did this with a fresh install of the entire CC package. As soon as the CC packages updated, CC Bridge broke. Unistalled CC PS, reinstalled again, CC Bridge works, but CC PS updates itself again, and breaks CC Bridge.
You know... The whole move to CC has been a massive cluster... I've struggled with the CC packages for my entire subscription year, and now I'm 1.5 month away from needing to throw down another $720 for no reason what-so-ever, just so we can Beta test your really screwed up subscription services.
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Can't install Photoshop CC 2014 because, you know, 42% right?

Well, my story is the same as the dozens of others who have suffered from this same problem. I tried to install Photoshop CC 2014 on my Macbook Pro with OS X 10.9.5. When it got to 42%, it stopped. I rebooted and tried again, closing all other applications on my MacBook. It got to 42%, it stopped. I tried again. It stopped.
I went to this forum and searched for help. I've done everything reasonable suggested by this forum: I've rebooted my machine dozens of times, I've emptied out the Go>Go to File>/tmp folder. I've reinstalled Adobe Cloud.
I don't know what else to do. Any help would be appreciated.

Hi
I would suggest to use the Adobe Clean tool to fully remove the software
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Then reinstall the updated Creative Cloud application manager
https://creative.adobe.com/products/creative-cloud
Let us know if you are still having problems with the CC software
Thanks
Scott

I installed photoshop cc 2014, but Camera Raw remains on Version 8.0. Update to 8.5 does not work.

I installed photoshop cc 2014, but Camera Raw remains on Version 8.0. Update to 8.5 does not work.

Solved in this way:
Close Photoshop first, then:
Download the 8.5 manual update link from here: Don't run the installer, but instead just Open the zip file in Windows Explorer.
http://swupdl.adobe.com/updates/oobe/aam20/win/PhotoshopCameraRaw8-8.0/8.5.50/setup.zip
Navigate inside the zip file to find the resources inside that correspond to the 64 or 32 bit Photoshop version that you're running. I assume you have installed the 64 bit version, so the rest of the instructions will concentrate on the 64 bit Camera Raw.8bi only. Here's the path:
setup.zip \ payloads \ AdobeCameraRaw8.0All-x64-050614143245 \ Assets1_1.zip
The file within Assets1_1.zip, named 1002, is actually the Camera Raw.8bi file for 64 bits, just with a different name.
Copy 1002 to your folder on your computer where your Camera Raw.8bi normally lives, e.g.,
C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats
Rename the old Camera Raw.8bi file to Camera Raw.8bi_8.0. It's important that the extension is changed to something other than .8bi.
Rename 1002 to Camera Raw.8bi
Run Photoshop and verify the Camera Raw version by choosing Help - About Plug-in... - Camera Raw.
Thank you so much!

Installed Photoshop cc 2014 asks for serial # - corrupted Windows file permissions

More of a warning / heads up to all than a question - installing Photoshop cc 2014 [via the CC manager app] caused some Windows file (security) permissions to become corrupt corrupt on my system. Symptoms include cc2014 asking for serial number validation on startup (when, as a cloud version, it should not do so), then being unable to connect to the internet when you press the 'validate serial' button so getting that window into infinite loops, and - a real pain in the *** when trying to fix the above - causing abends of some windows shell functions that in turn cause windows explorer to crash and restart.
Anyhow, digging into this (fortunately, I am a long time Windows SysProg) I discovered that for reasons unknown, either the CC master app or the actual Photoshop cc2014 installer (or both) are changing file access control permissions on a number of files, mostly DLL's. Most of the files affected are in the (normally hidden) Program Data directory on the windows root disk, Some of them are in the Adobe subdirectory - so fair enough if they want to fool around with their own program - but others being changed are in the Common Files and Microsoft subdirectories. I cannot for the life of me figure out why this is necessary nor why Adobe feel the need to touch files that 'do not belong' to them - something dangerous in the extreme as an external app such as Windows Update might replace or 'repair' the files so touched, and if Adobe / CC are relying on file permissions on non-Adobe files, such changes could result in all manner of random and spurious problems / error messages occurring.
Anyhow, if, fellow Photoshop cc 2014 user, you get this happen to you then you can fix the file permissions by opening a console window [also called a "DOS box", or "command prompt" depending on your age and knowledge... 8-) ] and run the windows file checker with the command
"sfc /scannow". Make sure that you use 'run as administrator' to open the console window, or you'll get an error about sfc only being available to administrators. Also a very (very) sensible idea to close all non-essential running applications first to prevent any possibility of weird interactions happening.
Finally, check that the 'hosts' file in [root drive]:/Windows/System32/drivers/etc is valid - for some reason, it looks like the install tried to check or update this file (again, I have no idea why) but the result was a corrupted hosts file, which I assume is the root cause of the 'unable to connect to host' type internet error messages. Copy the file, rename it as 'hosts.txt' and edit it with notepad or wordpad. Look for lines containing garbage strings at the bottom of the file (any line that starts with a # ignore, it is a comment, and any line that has IP addresses or host names should be ignored - though if they reference a site such as "someserver.adobe.com" you might want to treat them with suspicion if you continue to get internet 'cant connect to site' type errors.
Anyhow, when I fixed these two sets of problems, Photoshop cc 2014 started 'right first time' without all the BS messages about serial numbers etc.
Hope this helps somebody out there in AdobeLand......
Rick

Update: I tried several times to reproduce the error, actually it dosen't occur. I changed nothing on my system, without reboot it twice. This is what I said in my beginning times: it occurs sometimes but often. I will keep you up to date.

I installed Photoshop CC (2014) yesterday through the Creative Cloud app. Now, when in Lightroom when I go to "edit in"and select Photoshop CC (2014) and click on "edit copy with Lightroom adjustments", it opens Photoshop CC (2014) but my photo doesn't s

I installed Photoshop CC (2014) yesterday through the Creative Cloud app. Now, when in Lightroom when I go to "edit in"and select Photoshop CC (2014) and click on "edit copy with Lightroom adjustments", it opens Photoshop CC (2014) but my photo doesn't show up? My photo does show up when I click on "edit copy" or "edit original".
How can I correct that so that I can open up a photo from Lightroom WITH the Lightroom adjustments? Thanks!

I'm having a similar problem, but only with jpg's. I have PS CS6, CC, and CC 2014. Other image file formats function normally with regard to the "open with" list. PS CC 2014 appears on the list. But with jpg's only PS CC appears on the "open with" list and 2014 can't be added by the browsing for it.
The curious thing is that if I have any of the three versions of Photoshop open, click on Photoshop CC in the "open with" list, the image opens in whatever version is already open on my computer. This is true of all image formats. No matter which version I pick from the "open with" list it opens in the currently running program. I use only the latest version so keeping it open all the time is an easy work around. I won't uninstall any of the earlier versions lest more file association quirks result. it would be nice to have this matter fixed.

How to install photoshop cc 2014 offline

how to install photoshop cc 2014 offline

You can get the files from here, though you still need to connect to the internet to activate (sign in) and get any updates
Just be sure and follow the Note: Very Important Instructions or the links won't work
Adobe CC 2014 Direct Download Links – Creative Cloud 2014 Release | ProDesignTools

Cannot download photoshop cc 2014 from creative cloud

i have the creative cloud subscription.
Photoshop cc does not work at all any more.
I am trying to download photoshop cc 2014. It will not get past 0%.
Please advise.

I recommend that you uninstall all adobe apps for that version including the manager
Make sure you are connected via eithernet not wifi
Then follow these steps:
You need to log into creative.adobe.com
Click Download Center
Scroll down the page to Creative Cloud
Click on creative cloud to download it, then install it.
The Creative cloud (adobe manager) Should open in the middle of your screen.
Click on Apps
Scroll down to the app you want to install and click the install button
Once the manager says it is done, you can start your app like you normally do with any other app.

How To Uninstall Photoshop CC (2014) from Creative Cloud (not listed in Program and Features)

My membership for Creative Cloud has expired and I want to uninstall Photoshop CC 2014 from my system.
The ONLY Adobe application listed under 'Program and Features' (Windows 8.1) is the Adobe Creative Cloud, however when I uninstall that all the Adobe Photoshop and Bridge system files remain. When double clicking on photoshop.exe (C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\photoshop.exe) I get the Creative Cloud 'Renew your Subscription' screen. After then rebooting and reinstalling the Creative Cloud Desktop, it shows that Photoshop CC, Photoshop CC (2014), and Bridge CC are installed and are all 'up to date'
I have searched everywhere on my system for photoshop uninstall files without success.
Please advise how to delete/uninstall all applications installed by Adobe Creative Cloud when the applications are not listed in the Control Panel 'Programs and Features'

Thank you for the link. I don't want to sound rude, but I said the programs installed by Creative Cloud Desktop are NOT listed in Windows Control Panel's 'Programs and Features'. The link provided is useless.
The only Adobe software listed under 'Program and Features' ('Add or Remove Programs' for Windows XP users) is the Creative Cloud Desktop program itself and when uninstalling that, it does NOT uninstall Photoshop CC (2014) or Adobe Bridge CC. When selecting uninstall for Creative Cloud, no Change options are provided to remove Photoshop CC. Uninstalling Creative Cloud Desktop leaves all Photoshop and Bridge system files intact.
Again, I want to uninstall Photoshop CC that was installed by Creative Cloud Desktop and is NOT listed under Program and Features.

Install Photoshop elements 11 from Amazon

when trying to install Photoshop elements 11 from Amazon Download get message can't find Gateway Download again, tried several times, but same error
I have a 1 month old iMac with:
2.7GHz quad-core Intel Core i5 processor (Turbo Boost up to 3.2GHz) with 4MB L3 cache
Mac OS X Maverick v10.9.2
8GB (two 4GB) of 1600MHz DDR3 memory Configurable to 16GB.
1TB (5400-rpm) hard drive
21.5-inch (diagonal) LED-backlit display with IPS technology; 1920x1080 resolution with support for millions of colours

You need to fix your network configuration.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

Is there an instruction sheet detailing how to install Photoshop Elements 13 (from a DVD disk), on a Windows 8.1 computer, and if so, where do I find it

Is there an instruction sheet detailing how to install Photoshop Elements 13 (from a DVD disk), on a Windows 8.1 computer, and if so, where do I find it?

Googled for an instruction sheet. Got the following.
https://helpx.adobe.com/photoshop-elements/getting-started/install-pse.html
and
https;//helpx.adobe.com/photoshop-elements/kb/photoshop-elements-installation-errors.html
(Don't know why the second one didn't turn into a link, that's the url that printed out at the bottom of the page)
In any case it doesn't matter. I returned it to the store where I bought it.
Rule #1; Don't use a product if the people who produce that product (software, hardware, etc.) don't properly support it.
User forums and\or chat lines, are useful and may help. But! They do not constitute proper support (not for installation purposes anyway).

I've installed Photoshop Elements 12 from a CD onto my PC laptop. I'm thinking about buying a tablet, so was wondering if (a) can I install on a 2nd device (b) can I use the serial number online as I won't beable to install from a CD, and (c) will I beabl

I've installed Photoshop Elements 12 from a CD onto my PC laptop. I'm thinking about buying a tablet, so was wondering if (a) can I install on a 2nd device (b) can I use the serial number online as I won't beable to install from a CD, and (c) will I beable to choose a mac, after the initial was on a PC???? Thanks Martin

A single user license allows for having activated installations on two machines. An Elements license allows for either platform in many cases (recently not the case from what I've seen). If you have the disc, see if it contains the Mac installation files... if it does then you should be able to install them via a download as well. I cannot answer with certainty for the last question since it relies on the previous question. Personally, I would not let an inexpensive piece of software dictate an expensive hardware purchase decision.

Trying to install Photoshop CC 2014 from inside Craetive Cloud panel and my antivirus says it has a Trojan file in it and it won't install

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