Trying to load PSE 12 onto laotop running Windows 7 but it gets as far as installing shared technolgies screen & then stops stating that there is a fault with the shared technologies. It then reweinds

Question

I have been trying to load my photoshop elements edition 12 onto my laptop running windows 7 but it gets as far as the shared technologies screen & stops. It the does a roll back. I have followed the fix guidelines & cleared the 2 relevent files in the common files section of the computer several times but it still never gets past that screen. Can anybody suggest what the compatibility issue might be with widows 7 & elements 12 program?  Any help would be much appreciated, its my last day on the count down to set up. I have been trying every day. 

Answer 1

My daughter has had her Razr for about 9 months now.  About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!