Trying to load/upgrade to OS X / Yosemite; "Installer" sticks @ 22 min. mark & states it "Cannot be installed". Can't get rid of Program Download - i.e. can't "Quit" the Program (it says "Restart", but 'cycles' process!)

Very frustrated!!! Application Download will NOT 'Quit' or 'Cancel' (after getting 'stuck' @ 22 min. of 'Install'). Instructions say to 'Restart' in order to quit, but all it does is 're-cycle' the process! I would very much like to 'STOP'/'CANCEL' the Download, so that I can seek another Upgrade Option.....HELP!!!!!

PS:  The Mac folder where Postbox stores it's messages is inside the Library folder inside your User folder.  Normally, the Library folder is invisible.  To make it visible in Finder, I did what it said here: 
http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion/

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