Trying to restore factort settings, it is asking for password, however we have never put a password on it?!

Never had this happen before, I have reset others, never been asked for password? We have not put one on.

Sounds like it is the Restrictions (Settings>General>Restrictions) PW. If y do not know it
Place the iOS device in Recovery Mode and then connect to your computer and restore to factory settings/new iPod via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.                        
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
For how to restore:                                                             
iTunes: Restoring iOS software

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