Trying to upgrade my kids iPod 10.6.3 since error msg shows that iPod needs 10.6.3 to work. But it won't show up in my iTunes when I plug in to my laptap. NOT on a MAC

Hello,
I cannot see my son's iPod now when I plug it in to my laptop. It gives error message saying that iPod needs upgraded 10.6.3 to work.
We cannot update iPod to 10.6.3 for some reason. But what is really strange is that it won't even show up when we plug it in to try to update! I do not have a MAC please don't say that's the problem haha, i have an older laptop with Windows running, maybe Windows 2000, not sure (how would I find out what is installed on the comupter?) My ipod works fine and so do our other 2. It's just his iPod? I have an older 64g touch, but his siblings all have the same 4th generation, bought at the same time from the same store.
Any ideas or suggestions?

Yu said:
i have an older laptop with Windows running, maybe Windows 2000, not sure (how would I find out what is installed on the computer?)
You need at least XP with service pack 3. Go to Control Panel>Performance and Maintenance (for XP)>System,
What does the screen for the computer show when it is starting up?

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