TS1292 I am in the UK. I have been gifted an album by someone in Canada. My computer says I can't redeem the token because to do so I need to be in the Canada Store. What to do?
I am in the UK. I have been gifted an album by someone in Canada.
The store says I can't redeem the token because I'm not in the Canada Store.
Help!
The screen that says "Download Now" also shows the proposed iTunes version number (in the box below):
Be sure it indicates 11.1.3.
If it is, here's further troubleshooting:
http://support.apple.com/kb/TS1538
Similar Messages
-
I am trying to log onto a webinar. Their website says Adobe Flash Player is disabled. I have been on Adobe website and it has checked my computer, saying that my Flash Player is enabled. Where do I go now?
Hi,
Which OS and browser you are using and what is your flash player version? To check your flash player version visit Installation problems | Flash Player | Windows and click on check now button.
Can you also please post a screenshot of the problem that you are facing using How to post a screenshot in the forum
-Varun -
I have forgotten my security questions and can't buy anything of iTunes or the App Store what do I do?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96610) -
Hi! I have an iPhone 4S with iOS 6.1.3 and I have iTunes 11.1.3.8. on my Windows 8. Now I can't sync my iPhone, because the device is not recognised by iTunes. Somebody have any idea why, or what can I do (except refresh the iPhone software) ?
Hi Drazse,
Thanks for visiting Apple Support Communities.
If your iPhone is not recognized by iTunes for Windows, the troubleshooting steps in this article may help:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jeremy -
I have been filling up my internal memory on my laptop after years of video editing. I now want to export all this footage to an external hard drive. What is the proper way to do this.
Are the videos being stored in iMovie or another application? Have you exported/shared the video? If the video is in iMovie what version of iMovie are you using? Give as much info as possible, and you may also want to post the question in the iLife section of this forum since more people with video skills will be reading the iLife/iMovie threads.
-
I have an IMAC and purchased OS X Lion to upgrade from the APP store, and launched the software for downloading, and I have been waiting on this for an hour, and it still says it's downloading? What do I do next?
Welcome to Apple Support Communities
The OS X Lion installer takes more than 4 GB of space, so it is normal for most Internet connections to take the download more than an hour.
If you want to see the download progress, open the Mac App Store and go to Purchases.
Before upgrading, make a backup of your files with Time Machine and check that your apps are compatible > http://www.roaringapps.com -
I have been gifted an american itunes gift card and am a Canadian resident. Do you have a solution to how I am able to redeem the card on itunes.ca?
Send the card back to whoever gave you the card. They'll have to give it to someone in the US.
Regards. -
I have just upgraded to Mavericks and have been using Time Machine on an external disk with Snow Leopard. Can I continue to backup with Time Machine on the same external disk or do I need a new disk since the operating system has changed?
Hi there,
I found that Time Machine in Mavericks will sort it all out for you. You shouldn't need to buy another backup drive, unless you have insufficient space left and can't afford to delete whats on there. It should just work fine. -
Some one's email id is displaying on the update menu of the app store what was that
some one's email id is displaying on the update menu of the app store what was that
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store notice. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard (command-C).
In the Finder, press the key combination command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select Other...
A sheet will drop down. In that sheet, select Raw Query and click OK or press return.
Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).
The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.
Log out and log back in. Test. -
I keep getting this message when i try to get a app from the app store, "Cannot connect to the itunes store", what do I need to do?
No other good ideas ... since your signature block above says you're running iOS 5.1.1.
I assume you have a reasonable connection.
Here's Apple's troubleshooting reference: http://support.apple.com/kb/TS1368 -
Every time i enter my appleID in my MacBook Pro it says-"Your apple ID has not yet been used with the app Store" what should i do? i have even verified my appleID account..please help
Hey there Mark,
If this is indeed the first time that you have used your Apple ID in the iTunes or App store you do need to have a payment method the first time you set it up:
Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method
If you've already created your Apple ID, you'll need to add a payment method when you first use it to sign in to the iTunes Store, App Store, or iBooks Store. But you can optionally remove the payment methodafter you sign in to the store. You won't be asked for a payment method again until you make your first purchase.
Thank you for using Apple Support Communities.
Regards,
Sterling -
When one or more family members who have been sharing one iTunes account wants to create their own iTunes account can they each upload the music/apps from the shared iTunes on their devices to the new iTunes account?
Yes. I would clarify your statement about the "shared" iTunes Library though. If you want each iOS device to have its own music library, you should create separate user accounts for them. Read:
iTunes: How to share music between different accounts on a single computer
How to use multiple iPods, iPads, or iPhones with one computer -
when i log in my apple id in itunes a message prompt me "This Apple ID has not yet been used with the itunes store" what do i need to do?
If you can log into the computer, go to the Mac App Store and purchase Mavericks under your AppleID. Even though its free, they still consider it a purchase.
If you are not able to log into your Mac you can try on a different Mac. Once you purchase it, you can stop the download if you want.
Once you do that then you should be able to reinstall via the Recovery HD -
I try to backup my Macbook with Time machine, it goes fine and at the end it says that it could not be completed because "/Volumes/Data-2/ MacBook.sparsebundle is already in use".. What is that?!
See #C12 in Time Machine - Troubleshooting
-
Yesterday after upgrading the Cisco AnyConnect app, it stopped working; Today, the app is not available anymore from the apple store, what happened?
There is an explanation in the following link in the section "What's new in version 3.0.09440" that there was a problem with the update. It's available again now. https://itunes.apple.com/us/app/cisco-anyconnect/id392790924?mt=8
Maybe you are looking for
-
Please someone help me! Im going crazzzzy
-
At one point in time, I believe I had attempted to install bootcamp on my MacBook Pro. My university support center said that I had to press "alt/option" when starting up everytime, otherwise it would be a black windows screen and I had no idea where
-
Reading simulated encoder with 6602
Hello! I'm trying to read quadrature encoder (to be more specific this is an output of the pulse train generator that simulates the encoder). In the attached picture you can see how the signal that i'm trying to read. I need an advise about the corre
-
Comma without preceding colon (after SELECT ?)
Hi, I'm rather new to ABAP and only know some basics, and I ran into an error that I can't solve, must be something stupid: The error is: Comma without preceding colon (after SELECT ?) and this is the code that seems to cause this error: LOOP AT
-
Telling me to install flash player but when I try tells me already installed but not enabled
tried all the recommended steps....even used the uninstaller.....still same problem when I tried to reinstall. Using windows 8.1