TS1382 Have an ipod classic, have no sound. Whats wrong?

The videos will play but there is no sound.

Try restarting if that doesn't work then try self diagnosis;
To restart, press and hold the centre button and the menu button that is at the top of the click wheel. Press and hold both of these utill the apple logo appears.
When the iPod has reset it's self try again to get sound.
To run diagnostics
Follow the restart steps, when you get to the screen with the apple logo press and hold the centre button and the track back button at the left of the click wheel. When a black screen with writing appear let go.
The following screen may look a but scary but scroll down to the audio option and go through the tests to see if it recognises head phones and see if it can produce audio. When finished repeat the restart steps to get back to normal iPod functionality

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    Try restarting if that doesn't work then try self diagnosis;
    To restart, press and hold the centre button and the menu button that is at the top of the click wheel. Press and hold both of these utill the apple logo appears.
    When the iPod has reset it's self try again to get sound.
    To run diagnostics
    Follow the restart steps, when you get to the screen with the apple logo press and hold the centre button and the track back button at the left of the click wheel. When a black screen with writing appear let go.
    The following screen may look a but scary but scroll down to the audio option and go through the tests to see if it recognises head phones and see if it can produce audio. When finished repeat the restart steps to get back to normal iPod functionality

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